Reviews 3.9
621 total
Sharon Blank
1 reviews US
Galen Tiered Side Tables by Global Views
Grayson Living is courteous and helpful when you contact customer service. They provide accurate delivery dates!
Date of experience: February 22, 2024
Thank you for your review, Sharon, As an e-commerce platform working with thousands of brands, we strive to provide you with accurate info - from the manufacturer's estimated ship date, to how long your order may be in shipment. Thanks again for your review, Sharon. Your order is still on track with Global Views, and we'll be sure to let you know once it ships from them. Best regards, Faith
AJ
1 reviews US
Responsive online support
My online experience has been fine. I asked a question and I was responded to within 24 hours. I haven't received my order yet so, I cannot speak about delivery process or quality of product.
Date of experience: February 22, 2024
Thank you for sharing your feedback with us! We're glad to hear that your online experience with us has been satisfactory so far and that your question was promptly addressed within 24 hours. We understand that you're eagerly awaiting the delivery of your order, and we assure you that we're working diligently to ensure a smooth delivery process and maintain the quality of our products. If you have any further questions or concerns as you await your order or upon its arrival, please don't hesitate to reach out to us. We're here to assist you every step of the way and ensure your complete satisfaction.
Thelma Salinas
1 reviews US
The people were friendly and offered…
The people were friendly and offered prompt service. Ben was very cordial and understanding. Who doesn’t want to say they bought furniture from Beverly Hills 😎
Date of experience: February 23, 2024
Dear Thelma, Thank you for taking the time to share your experience with us! We're delighted to hear that you found our team to be friendly and provided you with prompt service. It's wonderful to know that Ben made a positive impression with his cordiality and understanding demeanor. We take great pride in offering exceptional service to all our customers, and it's fantastic to hear that you enjoyed your shopping experience with us. Indeed, purchasing furniture from Beverly Hills adds a special touch of luxury and style! Your satisfaction means everything to us, and we're grateful for the opportunity to serve you. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. We're here to help! Best regards, The Grayson Living Team
harriet shamis
1 reviews US
The fair pricing of the item and the…
The fair pricing of the item and the fact I could send an offer to negotiate the price.
Date of experience: February 26, 2024
Dear Harriet, Thank you for sharing your feedback with us! We're delighted to hear that you appreciated our fair pricing and the ability to negotiate the price through our offer system. At Grayson Living, we understand the importance of providing our customers with flexible options and fair pricing to ensure a positive shopping experience. We're glad that our negotiation feature met your needs and allowed you to secure the best deal possible. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help! Warm regards, The Grayson Living Team
Ru Cao
1 reviews US
Super Customer Service with Competitive Pricing
We purchased several set of furniture for our new home through Grayson Living in the past few months since they offer the most competitive pricing for the items we like. Although all have been done remotely through online or phone call since we are not in CA, it has been smooth and pleasant experience every time from ordering, delivery, and after-sales service for any issues. In one order, we had items with damage observed when delivered. Faith was our POC after we filed claim, and she is super responsive and dedicated to the case with close follow-ups. She really takes ownerships of customer's issues, trying her best to provide the most favorable solution for the best interest of customers. This certainly provides peace of mind and builds trust with customers. So if I have more needs for furniture in the future, Grayson Living would be the first place for me to check out!
Date of experience: February 02, 2024
Dear Ru, Thank you for taking the time to share your experience with Grayson Living! We're thrilled to hear that you found our customer service to be exceptional and our pricing competitive. It's fantastic to know that despite the distance, your purchasing experience was smooth and pleasant every step of the way. We're especially glad to hear that Faith provided you with exemplary support and assistance when addressing any issues with your order. Our team takes great pride in going above and beyond to ensure our customers are satisfied, and it's wonderful to hear that Faith's dedication and responsiveness left a positive impression. Your satisfaction and trust mean everything to us, and we're grateful for the opportunity to serve you. Should you have any further needs or questions in the future, please don't hesitate to reach out. We look forward to being your go-to destination for furniture needs! Warm regards, The Grayson Living Team
Phil H.
1 reviews US
Price Match
Customer service was great and they price matched for the items we were looking at.
Date of experience: March 04, 2024
Thank you so much for your feedback! We're genuinely delighted to hear about your positive experience with our customer service team and the price matching service we provided. It's wonderful to know that we could assist you in finding the best deal for the items you were interested in. Your satisfaction is truly important to us, and we're grateful for the opportunity to serve you.
Janis Hobbs
1 reviews US
Representative was extremely helpful.
Representative was extremely helpful in finding answers to my questions regarding my purchase. Shipping timeframe is most acceptable, and the value of my purchase provided free shipping. Very positive experience all around. I can’t wait to see the table bases in my home.
Date of experience: March 08, 2024
Gene Windfeldt
1 reviews US
The rep did a good job of getting the…
The rep did a good job of getting the order filled.
Date of experience: March 05, 2024
Barre
1 reviews US
Nelli Provided EXCELLENT Customer…
Nelli Provided EXCELLENT Customer service! This will be my second order with Grayson Living. My first order went smoothly and was delivered on time and undamaged! We look forward to receiving our next! I highly recommend Grayson Living.
Date of experience: March 11, 2024
Jan Serafine
1 reviews US
Easy to order liked the price by an…
Easy to order liked the price by an offer
Date of experience: March 11, 2024
Melanie P.
1 reviews US
Excellent customer service
Excellent customer service, very nice and went above and beyond to assist with my purchase!
Date of experience: March 13, 2024
zack
1 reviews US
Nick is an amazing associate!
I called your store and Nick was AMAZING- extremely friendly, knowledgeable, very very helpful. He made my purchase a delight. A HUGE shout out to Nick! Ty
Date of experience: March 15, 2024
Kim Gibson
1 reviews US
Website is easy to use
Website is easy to use. Very high delivery set up costs. Other companies have it as a no charge when buying high end furniture such as the bed I bought.
Date of experience: March 18, 2024
Serena Carlsen
1 reviews US
Ease and Beauty
Ease of the app, and loved the selection.
Date of experience: March 21, 2024
Moreen Dudley
1 reviews US
Personal service
Personal service. Always helpful, knows what I like. Answers all my questions and always professional.
Date of experience: March 26, 2024
Jennifer Harris
1 reviews US
I had a non stressful experience with…
I had a non stressful experience with ordering a dining-room table. Every question I asked was answered in a professional manner. My salesperson was very knowledgeable and has a sweet personality.
Date of experience: March 23, 2024
Jackie
1 reviews US
Great customer service gettting item I…
Great customer service gettting item I wanted at lowest price!
Date of experience: March 27, 2024
B. Hoogeveen
1 reviews US
“In Stock” Ship Date is Misleading
We appreciated the 20% promotional discount, however, your “in stock” shipping date of 2-3 weeks is very misleading. In reality, it’s taking over 4 weeks to ship, plus 2 weeks to deliver, that’s over 6 weeks in total. please update your ship date to reflect accurately
Date of experience: March 28, 2024
Grateful customer
1 reviews US
I made a large order online and…
I made a large order online and customer service reached out by phone to help schedule delivery, special order an item that was not on the website.
Date of experience: March 30, 2024
Paula Bowers
1 reviews MX
Prompt customer service
Prompt customer service
Date of experience: April 01, 2024
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.