Reviews 3.9
621 total
Adam Barrett
1 reviews US
Selection is great…
Selection is great… I love the “make an offer” option. The whole process and communication is excellent.
Date of experience: June 01, 2023
Happy Lady
1 reviews US
Customer Service and the Manager…
Customer Service and the Manager handled my situation very well. I was very happy.
Date of experience: June 01, 2023
Diane
1 reviews US
Disappointed in packaging for shipping
I am very please with the item purchased. It is absolutely beautiful. However, I am very dissatisfied in the manner the furniture was packaged for shipping. The shelves were not properly wrapped or stationary for shipping. They were moving around, inside the console, with every movement. They were hitting against the glass doors making a clanking noise. Fortunately, the glass doors were not broken or scratched, as best we can tell without unpacking the console. (We are having to wait until the renovation is complete to unpack and place inside house).
Date of experience: June 03, 2023
Lisa Mirkle
1 reviews US
Always very grateful for extremely…
Always very grateful for extremely knowledable, kind, very professional, wonderful assistance at this amazing vendor. They are experts in beautiful furniture, and help oversee our orders with incredible attention and fast work! You will love it!
Date of experience: June 16, 2023
Mary Lograsso
1 reviews US
Excellent service over the phone
The person I spoke to in the phone extremely personable and knowledgeable! I will definitely do business again with your company
Date of experience: June 19, 2023
Abderrazzak Bouayad
1 reviews US
Good customer service
Good service
Date of experience: June 19, 2023
Tuhin Halder
1 reviews US
Casey is amazing !!!
Casey is amazing !!!
Date of experience: June 18, 2023
David Gallo
1 reviews US
Website easy to use
Website easy to use. Details available re product.
Date of experience: June 21, 2023
Debra Port
1 reviews US
What made the experience great was the…The live customer help!
What made the experience great was the fact I could talk with a love human being and get a quick answer to my question and the fact that the mirror I wanted was amazingly priced!
Date of experience: June 23, 2023
Cami P.
1 reviews US
Great experience
The purchasing process was seamless. My mirror arrived in perfect condition. I have been very satisfied with the entire experience!
Date of experience: June 08, 2023
customer
1 reviews US
Great communication!
Great communication!
Date of experience: July 06, 2023
WILLIAMS/MARTIN JOSEPH
1 reviews US
I found an item on website
I found an item on website, less expensive than Grayson. I emailed them and was given same rate. The other company’s shipping, was also higher. I’ve used them in the past and was happy!!
Date of experience: July 06, 2023
Dodd
1 reviews US
Delivery timelines
When ordering furniture, I prefer to see a realistic delivery expectation. It was only after I placed the order -- the next day -- I received an email that the order would not be processed for two weeks and then delivered in another 2 or more weeks. I really love the piece, but I do not know if I would have ordered it if it was clear it might take 4-6 weeks. Most sites will say available for immediate shipping or will give a specific date. I could not tell at the time I placed the order that it might not be immediately available. I am excited about the piece and hope it can be delivered in a reasonable timeframe. Thank you!
Date of experience: July 07, 2023
Fgrayeck Grayeck
1 reviews US
I was told before I bought my maitland…
I was told before I bought my maitland chair, that I cannot use visa card only debit. I finally paid with visa when talked to three people. Also if order has been place and paid for, then why did it take so long to find out if payment was received. ANOTHER thing why, if item is in stock does it take 3 wks to get order! THE ORDER per your company did not record when order was placed. Incorrect date. NEVER received conformation for order.
Date of experience: July 18, 2023
Barbara
1 reviews US
The dining table took ages to arrive…
The dining table took ages to arrive at warehouse and then top was broken. I ordered in May and the replacement won’t arrive til mid August
Date of experience: July 19, 2023
Dear Barbara, We sincerely apologize for the delay and inconvenience you've experienced with your dining table order. It's truly disappointing to hear that the table arrived with a broken top, and we understand how frustrating this must be. Glass is an inherently fragile material and although steps are taken to ensure safe delivery, accidental damage may occur during the shipping process. Once again, we apologize for the inconvenience and thank you for bringing this to our attention. Warm regards, Grayson Living Team
Sharon
1 reviews US
Poor service
My furniture was damaged when delivered!!! It took months before I got my desk and chair. I paid for white glove delivery so I felt bad about rejecting a chair but the delivery man said the desk was so damaged he took it back. I should have sent both back. The company makes you file a claim when they send damaged furniture and the delivery company refused to even deliver it. I still haven't herad from them after numerous calls. They said it would be 3 days. It is 2 weeks.
Date of experience: July 11, 2023
Dear Sharon, We sincerely apologize for the inconvenience and frustration you've experienced with your recent delivery. This is not the level of service we strive to provide to our valued customers. If you can kindly provide your order number, then we can research further for available resolutions. We understand the importance of receiving your furniture in pristine condition and promptly. We're deeply sorry for any damage incurred during delivery and the delays in resolving the issue. Please rest assured that we're actively investigating this matter and will work swiftly to address your concerns. We will ensure that you receive the assistance and support you deserve. Thank you for bringing this to our attention. We appreciate your patience and understanding as we work to resolve this matter promptly. Warm regards, The Grayson Living Team
Lorna
1 reviews US
I purchased a complete Hooker Serenity…
I purchased a complete Hooker Serenity bedroom set and paid over $8,000.00. My nightstands came damaged and they would NOT replace them...they want to send someone out to TRY and fix them. Terrible customer service. They should have never packaged the nightstands and shipped. The delivery guy told me Greyson does this often and has many unhappy customers. It's been over a month and still nothing. Do NOT purchase from Greyson.
Date of experience: May 08, 2023
Dear Lorna, We are deeply sorry to hear about the issues you encountered with your Hooker Serenity bedroom set. Please accept our sincerest apologies for the inconvenience and frustration this has caused you. The Serenity Collection by Hooker Furniture is a vintage, whitewashed finish and has variations in the color application. The product details describe the collection as having white oak veneers accented with shades of soft coastal blue, sand-blasted pine, and soft white bronze metal details. Ensuring the satisfaction of our customers is of utmost importance to us, and we're truly disappointed to learn that we fell short in delivering the level of service you deserve. We are committed to addressing your concerns and ensuring that you receive the resolution you deserve. Thank you for bringing this matter to our attention. Warm regards, The Grayson Living Team
customer
1 reviews US
Quick response to my inquiry on 7/23…
Quick response to my inquiry on 7/23 from Sweet Albos.
Date of experience: July 23, 2023
Austin Klavan
1 reviews US
Great clauspricing
Great website and pricing
Date of experience: July 29, 2023
MICHAEL DAMONE
1 reviews US
Site navigation is easy.
Site navigation is easy.
Date of experience: July 31, 2023
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.