Reviews 3.9
621 total
V. Smith
1 reviews US
Grayson Living provides excellent…
Grayson Living provides excellent customer service and the best option for LTL shipments (large furniture items) that I have found online to date! Their shipping rates for LTL are also the best I have found! They offer quality product lines and wonderful promotions! Sign up for email notifications so you don't miss out!
Date of experience: February 09, 2021
Crystal Woerner
1 reviews US
Strong customer service
Ordered two chairs and they were perfect! Ordered a sideboard for dining room and the hinges were damaged, not the fault of Grayson Living, but probably damage was done on dock or at some point in shipping. I was hesitant to take delivery but Grayson's assured me they would send replacement hinges, along with refunding me $125 in case I needed a repairman. It took a fairly long time to get the hinges but GL was very good at keeping me updated. When ordering from them, you need to read their return policy and they make it very clear on their website that there is a stiff penalty for returns and restocking. I totally get this but just be awware.
Date of experience: February 09, 2021
Northern Nomads
1 reviews US
Hooker Furniture Ciao Bella Spindle Back side chairs with Speckled Gray finish with hand-distressing
We ordered Hooker Furniture Dining Room Ciao Bella Spindle Back Side Chair x 4 in Speckled Gray finish with hand-distressing. They are so beautiful and made very well. We couldn’t be more pleased with them. As far as customer service and shipping, I would give 10 stars if available. We were a little nervous ordering somewhat expensive dining chairs without seeing them in person and sitting in them, however our fears were needless. The chairs were exceptionally packaged and the company notified us about the shipment when it was ready to ship and again after they shipped and the delivery company called to set up delivery also, as one box was a little torn, the delivery guy waited for us to check and make sure there was no damage before leaving...very considerate. These were packaged so well, however, I think they could have been dropped from an airplane and been just fine. Our overall experience was absolutely awesome. Even when there was originally a slight delay in shipping and we called the store, they were very kind and answered our questions! You can’t go wrong ordering from Grayson Living! We will be ordering more furniture this next year after building our new home.
Date of experience: February 10, 2021
Larry
1 reviews US
Prompt Response / Excellent Price
Prompt communication and excellent price and as expected COVID delays - looking forward to receiving my order.
Date of experience: February 10, 2021
Alanna
1 reviews US
Excellent and timely communication.
So far communication has been excellent! We eagerly wait for the arrival of our office desk!!
Date of experience: February 10, 2021
Lisa
1 reviews US
Bernhardt
Ordered Bernhardt East Hampton Night Stands and Dresser Easy process thus far coupled with best price. Will see how delivery and condition of product upon delivery goes.
Date of experience: February 12, 2021
David Brooks
1 reviews US
I canceled my order number GLV10713…
I canceled my order number GLV10713 after I received an email saying the items would have to be back ordered and I might receive them in several months. I was told he charge of my card had not been processed and the order would be canceled. However, this morning I see the charge has hit my account. I am not happy.
Date of experience: February 13, 2021
Thanks for sharing your feedback. We're sorry for the misunderstanding. Management has contacted you with possible resolutions. We appreciate your feedback and will do better in the future. If you give us another chance, we would like to make it up to you. Thank you! Grayson Living Customer Service
Jack Kreitinger
1 reviews US
I ordered a number of glass art pieces…
I ordered a number of glass art pieces and am very pleased. The order got a little complicated because they were shipping directly from different vendors at different times. Some items had been discontinued but were still on the web - site. I'm still waiting for the last piece- 3 months later. I'm fine with that as Grayson had promptly communicated that to me. My only reason for not giving you 5 stars is the accounting. I never received an invoice and the amount that went on my credit card did not match my original order. When I asked for an invoice I got a letter from the accounting department that did little to clear up my questions. I figure I'll wait for the last piece to come in and see where we stand. Otherwise everything was lovely, well packed and the process smooth.
Date of experience: February 15, 2021
Bibiana Cook
1 reviews US
Hooker console
I was very happy that Grayson excepted my offer for the console I wanted. It's on back order but I'm still excited to get it in a couple of months. They responded quickly and answered all my questions in a timely manner. I'll post again when I receive it.
Date of experience: February 15, 2021
Cynthia
1 reviews US
Your representative was knowledgeable…
Your representative was knowledgeable and efficient.
Date of experience: February 16, 2021
Nicole
1 reviews US
Best Company!
This is the absolute best company! They’ve kept me in the loop on my orders, they honored a price reduction when I found a lower one from another company. I will definitely use them for any of my furniture needs!
Date of experience: February 16, 2021
DJ
1 reviews US
Great customer service
Great customer service! I submitted an offer on some chairs and the CSR got back to me quickly and completed my purchase. Super easy! I will purchase from Grayson Living again.
Date of experience: February 16, 2021
Kerry Kennedy
1 reviews US
MISLEADING!
The site said you had the product in inventory and could ship in two weeks. Placed the order. Then find out you do NOT have the item in stock and it will take two months to get. Pathetic. Try some “truth in advertising” Update: I've ready your answer, but your website specifically stated "ITEM IN STOCK, SHIPS IN 2-3 WEEKS"
Date of experience: February 16, 2021
Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. Some of the items on our website are not in stock, and highlighted with an info icon to contact customer service for availability. Please help us to improve by contacting us about your recent experience. We would love to make things right if you give us another chance. Thank you! Grayson Living Customer Service
Harry Parker
1 reviews IN
Highly recommend
Highly recommend Grayson’s. Great furniture, accessories collection, competitive pricing. What is even better? Well, that’s their flawless delivery and assembly. The brand is responsible and it’s a complete pleasure to purchase with them!
Date of experience: February 17, 2021
Richard T.
1 reviews US
At the time I placed my order
At the time I placed my order, I was told that the chair I ordered was in stock and would shop in 1-2 weeks and that the shipping time would be 1-2 weeks. When I received the order confirmation I was given a ship date that was 3 1/2 weeks from the order date and the shipping time was provided as 3 weeks. Very disappointed in the false information I was given at the time I placed my order.
Date of experience: February 18, 2021
Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. The Kato Leather Club Chair is in stock, however due to recent events, the manufacturer is running 1 week behind schedule. We would love to make things right and have requested expedited processing. Please check your inbox for more details. Thank you! Grayson Living Customer Service
Susan DeBaker
1 reviews US
Outstanding sales and purchasing experience
Since my order is in process I am focusing on the sales and buying process.... Teresa was outstanding in answering all my questions and handling my initial and changed order. Extraordinary service, especially appreciated when one is spending significant money for furniture 'sight unseen'. Grayson Living has high quality choices and reasonable pricing compared to their online competition. After this experience they will be my first choice.
Date of experience: February 18, 2021
Kim Le
1 reviews US
The team at Grayson Living made…
The team at Grayson Living made ordering their products so easy. They were very understanding and easy to talk to when I had questions - especially Nick!! Good customer service is hard to find, but good customer service over the phone is sometimes impossible. Thank you!!
Date of experience: February 19, 2021
Anita
1 reviews US
The purchase process was easy and…
The purchase process was easy and satisfactory. I would have given you five stars if your supervisor had been more willing to reduce the price since we purchased two recliners. These are tough time, especially for us senior citizens on fixed incomes.
Date of experience: February 21, 2021
Mari
1 reviews US
Very satisfied
We have worked with Grayson living for a number of years. The chairs we have ordered have been excellent, good solid chairs and great price for Bernhardt. The delivery was very quick and all staff are courteous and helpful. I would definitely recommend Grayson to my friends.
Date of experience: February 23, 2021
Updating the house
1 reviews US
Great communication
I was hesitant about ordering furniture sight unseen and worried about it arriving damage free. The staff kept me informed along through the whole process and was quite easy to work with. Any questions they couldn’t answer were looked into with the vendor and relayed back to me. Furniture arrived in perfect condition and I couldn’t be happier. Would definitely order from this company again.
Date of experience: February 23, 2021
Contact
About
Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.