Reviews 3.9
621 total
A. Levine
1 reviews US
Order with ease
Great communication regarding shipping. Have not received the product yet. Easy ordering process.
Date of experience: August 04, 2023
Jeff
1 reviews US
You buy their product then you get an…
You buy their product then you get an email that it will be 3 weeks before it evens ships. What a joke. Spent $900 on an office chair and won’t receive it until September. I guess I will go spend $300 on an Office Depot chair so I have something to sit on until my item gets here. Scammers !!
Date of experience: August 04, 2023
Dear Jeff, We apologize for any inconvenience caused by the delay in shipping your office chair and the frustration this has caused. We understand your disappointment and want to address your concerns. We'd like to clarify that our website, shopping cart, and order confirmation email include estimated lead times to provide transparency regarding delivery timelines. We're sorry if there was any confusion regarding this information. Regarding your specific order, which was placed on August 5th and delivered on the 29th, we acknowledge that this timeframe exceeded your expectations. We're committed to improving our processes to ensure more accurate estimates and timely deliveries in the future. Your satisfaction is important to us, and we appreciate your feedback. We're here to assist you further and make things right. Our team will reach out to discuss possible solutions and address any remaining concerns. Thank you for bringing this matter to our attention, and we apologize once again for the inconvenience you experienced. Warm regards, The Grayson Living Team
Steven Cordell
1 reviews US
No surprises The items I wanted were exactly as they…
The items I wanted were exactly as they appeared in photographs and the packaging these items came to me in was excellent protection from damage.
Date of experience: July 01, 2023
Vicki Sims
1 reviews US
Only dealt online so far
Only dealt online so far. Was a quick easy experience. Hopefully, shipping will be quick with no bumps as well.
Date of experience: August 07, 2023
Howard Greenfield
1 reviews US
Review of Order Process
We were very happy with our purchase experience. Of course we have not yet received our merchandise so I can’t speak to delivery or final product.
Date of experience: August 09, 2023
MAV
1 reviews US
I was sent an estimated ship of August…
I was sent an estimated ship of August 7th, 2 days ago. Still have yet to receive any tracking information meaning items still has not shipped.
Date of experience: August 09, 2023
Doyle Rust
1 reviews US
I had located table/chairs elsewhere at…
I had located table/chairs elsewhere at a lower price. After informing Grayson by email, they contacted me and sold it at a better price with earlier delivery. The delivery company failed to deliver all of the pieces together and Grayson stayed on it until the delivery was complete.
Date of experience: July 05, 2023
Lisa Staley
1 reviews US
I feel that great in your company at…
I feel that great in your company at this point in time of the little premature. I know nothing about your bus bar. However, I did get a sample of the wood which was very prompt
Date of experience: August 16, 2023
Liz Stafford
1 reviews US
Dream 5 pieces Hooker Savion Sectional
This is one of my dream pieces of furniture! Nelly made it a great experience! From start to finish she called me back and we made it happen!
Date of experience: August 18, 2023
Paul Denicola
1 reviews US
I only gave 3 stars because when I…
I only gave 3 stars because when I called to place my order I was on hold for over 10 minutes for three separate attempts. One time I waited and was told the call was being dropped for whatever reason the robot said. I finally was able to place my order with someone online through a message who asked for My phone number and called me back. Seems like you’re very understaffed. You almost lost my sale. Otherwise my last order was a stunning/expensive coffee free table. You do have great products at reasonable pricing
Date of experience: August 19, 2023
Laura M
1 reviews US
Quick response to my questions about…
Quick response to my questions about purchasing a product and was able to complete my order. The staff person was kind and helpful.
Date of experience: August 21, 2023
Joe K.
1 reviews US
Personalized customer service!
Personalized customer service!! Nellie was fantastic. She took my initial call and then called me back later that day with answers and solutions to my inquiry. The Shipping department also was above and beyond finding a needed item to include in my order.
Date of experience: August 21, 2023
Alice
1 reviews US
Very pleased with purchase and service.
Beautiful candle holders that arrived well packaged and much sooner than I expected!
Date of experience: August 24, 2023
Kim T
1 reviews US
Discount codes didn't work
I like the website and product offerings. I didn't like that I got all these emails that said 10% or 15% off then the codes didn't work.
Date of experience: August 28, 2023
Maria Quimpo Quimpo
1 reviews US
GRAYSON DELIVERS ON THEIR PROMISE
I placed a bid online for a piece of furniture I have been looking at for 3 years. The response to the bid was immediate. The customer service rep assigned to me (Nelli) was very professional and pleasant and worked extremely hard to get me as close to my budget as possible. I appreciate all her efforts and coordination with management who also accommodated my requests and concerns. GRAYSON FURNITURE absolutely delivered on their promise of treating their customer with respect, honoring available price matching and doing their best for every customer. I was very intimidated to look into a furniture shop in Beverly Hills .. I am from the Inland Empire. But i felt that I was treated like one of the locals — with dignity and respect. Thank you Nelli and Daniel!!!!
Date of experience: August 25, 2023
Ambreen adeel
1 reviews US
Very good company always accept my…
Very good company always accept my offer price, thts the way of doing business and make happy to your customer, will buy again n again, love their furniture
Date of experience: August 31, 2023
Mr. VINOD MUGER
1 reviews US
Not good
Not good. Didn’t have availability and shipping confirmed date until payment made!!!
Date of experience: September 01, 2023
Melissa Arbiter
1 reviews US
Wrong product delivered
Wrong product delivered
Date of experience: October 10, 2022
Dear Melissa, We sincerely apologize for the mistake in delivering the wrong product to you. We understand the inconvenience this has caused and want to address your concerns. Upon reviewing your order, which was delivered on November 28, 2022, we noticed that the claim was received nine months later. Unfortunately, our claims period has expired, and we're unable to process claims received outside of this timeframe. We understand your disappointment and frustration, and we truly apologize for any inconvenience this has caused you. While we're unable to process your claim at this time, please know that we're here to assist you with any other concerns you may have. Thank you for bringing this matter to our attention. We appreciate your understanding. Warm regards, The Grayson Living Team
DAVID
1 reviews US
NON RESPONSIVE
Emailed them about delivery options... Never heard back after 3 weeks. read other reviews and have decided that I was fortunate to not hear from them.
Date of experience: September 06, 2023
Dear David, We sincerely apologize for the delay in responding to your email regarding delivery options. This is not the level of service we aim to provide, and we understand your frustration. Upon reviewing our records, we were unable to find any communication from you. However, your feedback is valuable to us, and we're committed to improving our communication processes to ensure a better experience for our customers in the future. We're truly sorry for any inconvenience this may have caused you. If you could kindly provide us with your email or ticket details, we would greatly appreciate it. This will allow us to investigate further and ensure that your concerns are addressed promptly. Thank you for bringing this matter to our attention. We apologize once again for the oversight and appreciate your understanding. Warm regards, The Grayson Living Team
Larry Wiese
1 reviews US
Good selection
Good selection, great, easy to navigate website. So far so good.
Date of experience: September 06, 2023
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.