Reviews 3.9
621 total
Karin
1 reviews US
Professional, Great Service, Value
Nelli was amazing and so helpful and brought the entire process
Date of experience: September 07, 2023
Pooja Dewan Gulati
1 reviews US
Received item with dent
Hi, I received my order in a damaged condition. And when I filed a claim form I was told a third party would help repair it. However I was refused any financial compensation. Why should I pay the full amount for a piece that has a dent? I am accepting the repair provided you offer me a discount because this is a damaged item
Date of experience: August 01, 2023
Dear Pooja, Thank you for bringing this matter to our attention. We understand your concerns regarding the condition of your order upon arrival. When shipping oversized items, such as the one you've received, it's not uncommon for them to require light deluxing upon arrival. This can occur due to potential dents or knocks during shipping or delivery. Please rest assured that we take these issues seriously and address them promptly. In most cases, these issues are successfully repaired to new condition. However, if the item is unable to be repaired, we can proceed with an alternate resolution to ensure your satisfaction. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction. If you have any further questions or concerns, please don't hesitate to reach out to us. Warm regards, The Grayson Living Team
Alice
1 reviews US
Very helpful & accommodating
I had a problem with an order so I canceled it. A supervisor called to see if he could solve my issues that caused me to cancel. He found a solution so I reinstated the order. All very professional. I was very impressed.
Date of experience: September 14, 2023
Maria McKellips
1 reviews US
John Richard brass marble table was…
John Richard brass marble table was damaged in delivery: due today 9/18. I was emailed today 9-18 a new table will arrive in 4 weeks! Very disappointing. Oct. 24th! Very late.
Date of experience: September 18, 2023
Barbara Gatherer
1 reviews US
Really caring for customers on a very personal level
When I saw the chair on the site I noticed a small sentence below stating “make an offer”. I called the company in Los Angeles and asked if people really do this. He said yes. I asked do they get their offer. He said yes, sometimes. Takes two or three days for an answer. My husband passed away two years ago and I’m relocating from Nebraska to California to live with my granddaughter. I’m 88 years old and trying to budget my money. Lo and behold, I got the lower price plus a nice note acknowledging my loss. What a gracious company. Waiting for my recliner. Thank you for your kindness🥰
Date of experience: September 20, 2023
cperez
1 reviews US
customer svc
Your customer service was very helpful. However, just recently, My delivery date was changed from 9/28-10/5. I had to rearrange my time off because I was told 9/28/23. Aso, very disappointed I was charge for delivery. After spending over $9000.00, this is something a manager could have just thrown in.v b
Date of experience: September 12, 2023
Caroline Wells
1 reviews US
Prices are reasonable
Prices are reasonable
Date of experience: September 22, 2023
Hassanati Yussuf
1 reviews US
Great and calm customer service
Great and calm customer service. Very helpful lady with so many options to make my experience smooth and satisfactorily.
Date of experience: September 22, 2023
Jorge P
1 reviews US
Easy to navigate website
Easy to navigate website. Ordering was even easier.
Date of experience: September 25, 2023
Kathy Meagher
1 reviews US
Love the product
Love the product, that crazy about waiting six weeks to receive it though
Date of experience: October 02, 2023
Jeff Kreager
1 reviews US
Return policies overly punitive and…
Return policies overly punitive and uncompetitive. Bought items from another site.
Date of experience: October 03, 2023
sindy garia
1 reviews US
Process was very quick
Process was very quick
Date of experience: October 04, 2023
Patrick Bailey
1 reviews US
I put an order together and was given a…
I put an order together and was given a ship date so we placed the order then was told my ship date changed to 3 months later
Date of experience: October 05, 2023
CuJo
1 reviews US
Best Price
I chose Grayson because it had the lowest price on a custom made bed that is sold by several retailers. Not thrilled about the manufacture’s lead time, but that is out of the retailer’s hands.
Date of experience: October 06, 2023
KIM FOUNTAIN
1 reviews US
Nick was super helpful and answered all…
Nick was super helpful and answered all of my questions.
Date of experience: October 12, 2023
John Sad
1 reviews US
Shipping Delays and Charges
Company never disclosed that item would not ship for 3 weeks. And then charging $99 for standard shipping on top of that is absurd.
Date of experience: October 15, 2023
Dear John, Thank you for sharing your feedback with us. We apologize for any confusion regarding the shipping timeline of your order and understand your frustration with the additional shipping charge. It's important to note that our website, shopping cart, and order confirmation email include estimated lead times to provide transparency regarding delivery timelines. We're sorry if this information was not adequately communicated to you during the ordering process. Regarding the shipping charge, we understand your concerns and will review our pricing structure to ensure it aligns with our customers' expectations. Your feedback is invaluable to us, and we appreciate the opportunity to improve our service. If you have any further questions or concerns, please don't hesitate to reach out to us. Thank you for choosing Grayson Living. We appreciate your business and hope to have the opportunity to serve you better in the future. Warm regards, The Grayson Living Team
KR
1 reviews US
Helpful Rep
Your rep was very helpful (Nelli) and I was quickly able to place my order.
Date of experience: October 16, 2023
Linda Bernstein
1 reviews US
The company made ordering online easy
The company made ordering online easy. Everything was straightforward and explained. Additional assistance was offered if needed
Date of experience: October 20, 2023
Kesha Day
1 reviews US
Terrible shipping time
Terrible shipping time and no communication
Date of experience: September 05, 2023
Dear Kesha, We're deeply sorry to hear about your experience with the shipping time and lack of communication. Providing a positive and efficient experience for our customers is our top priority, and we apologize for falling short in this instance. We understand the frustration that can arise from delays and the importance of clear communication throughout the process. We're committed to addressing these issues and improving our services to ensure a better experience for all our customers. Please know that your feedback is invaluable to us, and we appreciate you bringing this matter to our attention. If there's anything specific you'd like us to address or if you have any further concerns, please don't hesitate to reach out to us directly. Thank you for your patience and understanding as we work to make things right. We hope to have the opportunity to restore your faith in Grayson Living and provide you with the exceptional service you deserve. Warm regards, The Grayson Living Team
Texas Customer
1 reviews US
I loved the prompt communication after…
I loved the prompt communication after the order was placed. I loved the opportunity to use a discount code. The negative is the order is taking longer than expected and than what it says on the website: ships in 1-2weeks, which is actually 17 days.
Date of experience: October 31, 2023
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.