Reviews 3.9
621 total
Karen Brown
1 reviews US
Great customer service
Great customer service, competitive pricing, excellent communication.
Date of experience: December 14, 2023
Thank you, Karen, for taking the time to share your thoughts! It brings us great joy to hear that you recognize our commitment to your satisfaction, and we're thrilled to learn that you found our team's service, pricing, and communication to be exceptional. We appreciate your input and welcome any suggestions you may have to help us improve further. We're determined to find new ways to serve you better in the coming year. We wish you a very happy holiday season, Faith
Josh Robinson
1 reviews US
Representative was very helpful to me…
Representative was very helpful to me and offered to resolve my issue with no problem
Date of experience: December 14, 2023
Thank you very much, Josh, for taking the time to rate and review us! We're happy to hear you received exceptional service. Your Made-to-Order items are currently in production, and we'll keep you updated on manufacturer progress or changes until it's ready to ship. Again, thank you for your review, and we wish you a happy holiday season! Faith
Terriann
1 reviews US
Excellent response time and updates.
Excellent response time and updates.
Date of experience: December 19, 2023
Franklin
1 reviews US
Super Helpful
Nelli was super helpful in getting my project going and finding furniture and solutions for my needs.
Date of experience: December 21, 2023
Thank you, Franklin, for sharing your feedback with us. We're delighted Nelli was able to answer your questions and provide helpful suggestions for your project. We appreciate your business and look forward to serving you in the new year. From Nelli and the team at Grayson Living, thank you for your review and continued support! Faith
Mike Anderson
1 reviews US
Great source for furniture!
Well organized and prompt answers to questions. Will definitely buy through Grayson again. Very much recommended!
Date of experience: December 23, 2023
Thank you for your review, Mike! We're glad we were able to answer your questions and assist you with your purchasing decisions. We look forward to assisting you again soon. Thanks again and happy holidays from Grayson Living! Faith
Marilyn Elwood
1 reviews US
Great customer service with Nellie in …
Great customer service with Nellie in Beverly Hills. HAPPY to assist in answer questions resulting in placing large dollar amount order.
Date of experience: December 28, 2023
Pamm W
1 reviews US
Nelli is great to work with.
Nelli is great to work with.
Date of experience: December 29, 2023
SILVIA
1 reviews US
Ben was amazing!
Ben was superb in handling the purchase of Hammered Console Table. I decided to purchase before a request to not charge the shipping fee. He said I would get word soon and if allowed I would choose to keep it as a credit towards other purchases. Ben should be recognized for his expertise and amazing knowledge of Grayson's protocol. Thank you Ben!
Date of experience: January 01, 2024
Sasha Arnette
1 reviews US
Excellent customer service
Excellent customer service. I’m very satisfied.
Date of experience: January 04, 2024
Sam
1 reviews US
I would like to share my experience…
I would like to share my experience with Grayson Living, highlighting both positive and challenging aspects of the overall process. The initial stages of my purchase, including navigating the website, the product selection process, and the payment process, were notably smooth and efficient. However, the situation took a turn when Metropolitan Warehouse (MW) was selected as the logistics provider. Regrettably, the delivery from MW resulted in the wrong item being dropped off at my location. Upon further investigation, it became apparent that the previous owner of the misplaced item had encountered similar issues with MW in a prior shipment from Anthropology. Upon contacting Grayson Living to address this issue, I was initially surprised by their approach. They suggested filing a claim, a process they estimated would take 4-5 days. I opted to provide all necessary information and images immediately, expecting a prompt resolution. Unfortunately, subsequent communication was minimal, and the next contact I received was from MW, informing me that my item had sustained damage rendering it undeliverable. The recurrent theme in this ordeal appears to be MW. The external truck, representing MW, mishandled the item, leading to its damage. This raises concerns about the overall reliability of MW's services. Grayson Living presented me with two options a week later – to have a new product shipped with white glove service or to receive a refund. The resolution, however, felt impersonal, and the suggested white glove service, while appreciated in certain circumstances, did not align with the straightforward nature of the product in question. Furthermore, despite my prior experience with MW, Grayson Living opted to engage their services again for the delivery of the replacement item. This decision, given my previous concerns, left me questioning the thoroughness of their commitment to customer satisfaction. The entire process, from the original order to the delivery of the replacement item, spanned approximately three months. Despite the delays and challenges, I must acknowledge that the Four Hands Sideboard Table in Walnut, once delivered, was in excellent condition and met my expectations. While I can recommend the product itself, it is worth noting that this item is available through multiple vendors. As for Grayson Living, my experience was marred by what felt like a lack of proactive and customer-centric engagement, particularly in their choice to persist with MW despite prior issues. This account is shared with the intent to provide a transparent review. Prospective consumers are encouraged to consider their own priorities and experiences when making a decision, and I would advise inquiring about the logistics provider associated with the purchase. A company of Grayson Living's stature should prioritize a seamless end-to-end customer experience, which unfortunately, in my case, fell short of expectations.
Date of experience: December 06, 2023
Betty Ozar
1 reviews US
Very nice salesman
Very nice salesman Matched price from other website Very knowledgeable & helpful
Date of experience: January 09, 2024
Thank you for your wonderful feedback! We're delighted to hear that you had a positive experience with our salesman. It's great to know that they were very nice, matched prices from another website, and proved to be both knowledgeable and helpful. Should you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is our priority, and we look forward to serving you again in the future.
Jean
1 reviews US
Very fast & informative
Very fast & informative
Date of experience: January 05, 2024
Thank you for your fantastic feedback! We're thrilled to hear that your experience with Grayson Living was very fast and informative. If you have any further questions or need additional information, feel free to reach out. We appreciate your trust in us and can't wait for you to enjoy your purchase.
EMILY BEALE
1 reviews US
Customer service went above and beyond…
Customer service went above and beyond to help me place my order.
Date of experience: January 11, 2024
Thank you so much for your kind words! We're thrilled to hear that our customer service team, especially Ben, went above and beyond to assist you in placing your order. Providing exceptional service is our top priority, and it's incredibly rewarding to know that we've met your expectations. Should you require any additional assistance or have further inquiries, please feel free to get in touch. Your trust in Grayson Living is genuinely valued, and we eagerly anticipate the opportunity to assist you once more in the future.
Sharon Kirk
1 reviews US
Take too long to answer an offer you…
Take too long to answer an offer you submitted. If there’s a sale on it you’re afraid not to take it in case your offer is declined..Will they give you a refund between the sale price and your offer?
Date of experience: January 10, 2024
Hi Sharon, Thank you for sharing your feedback. We are sorry to hear you've been experiencing issues with our Make an Offer (MAO) service. As noted on our website, it takes 2-3 business days to process an offer request. I am glad that we were able to assist you with your recent purchase and apply the MAO pricing for you. If you face any further issues, please feel free to give us a call at (888) 432-4477. We will be happy to look into things for you. Faith
Kaci Vela
1 reviews US
Great customer service
Competitive pricing in a high-end furniture market. No shipping for amazing Furniture. Great customer service. Highly recommend.
Date of experience: January 13, 2024
Your feedback has us thrilled! We're happy to hear that you're loving our competitive pricing in the high-end furniture market and free shipping perks. It's fantastic that our customer service positively impacted your experience. Your recommendation truly makes our day! Looking forward to serving you with even more joy and satisfaction in the future!
Eudoxia Rosenblum
1 reviews US
Very nice
Very nice Thanks
Date of experience: January 15, 2024
We appreciate your thoughtful feedback! It's wonderful to hear that your experience with Grayson Living was very nice. The agents that you have worked with have all truly enjoyed assisting you, and we're here to continue providing excellent service. Should you have more questions or need further assistance, feel free to reach out. Thank you for choosing Grayson Living – your satisfaction is our priority!
Annette Vitale
1 reviews US
Very slow shipping
Very slow shipping
Date of experience: January 16, 2024
Thank you for sharing your feedback, and we apologize for any inconvenience caused by the perceived slow shipping. We understand the importance of timely deliveries, and we're sorry for any delay you experienced. We'd like to inform you that, in this instance, your order was expedited, and we successfully shipped it two weeks earlier than expected. It's important to note that shipping times are estimates, and while we try to provide as realistic an estimate as possible, various factors can impact delivery timelines. We appreciate your understanding, and if you have any further concerns or questions, please feel free to reach out.
Jane Smeloff
1 reviews US
Loved your furniture and looking…
Loved your furniture and looking forward to getting our dining room table :)
Date of experience: January 16, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you loved our furniture, and we share in your excitement about the upcoming arrival of your dining room table. Your satisfaction is our priority, and we can't wait for you to enjoy your new piece. Once your dream furniture is delivered, we'd love to see it in its new home! Feel free to share photos with us; we genuinely enjoy seeing our customers' spaces come to life. If you have any further questions or need assistance, don't hesitate to reach out. We appreciate your trust in Grayson Living and look forward to adding a touch of style to your dining space.
C Green
1 reviews US
Responsive to emails and questions
Responsive to emails and questions. Like the fact you have an option to give an offer for furniture
Date of experience: January 16, 2024
Thank you for your positive feedback! We're thrilled to hear that you found our team to be responsive to emails and questions at Grayson Living. We take pride in providing a personalized shopping experience, and we're delighted you appreciate the option to give an offer for furniture through our website's "Make an Offer" feature. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we look forward to serving you again.
BCS
1 reviews US
Great Customer Service
So far, customer service has been great: I thought the order was complete and was going to be delivered in May, but apparently it will be delayed until July. I missed the email they sent regarding this and they followed up with a phone call and a text- which is great because I get a lot of spam and sometimes miss important emails. I was able to then respond to the email.
Date of experience: January 16, 2024
Thank you for sharing your experience with our customer service at Grayson Living. We appreciate your understanding regarding the delayed delivery, and we're glad our team was able to reach out to you through a phone call/text message. Ensuring clear communication is crucial, and we're pleased we could connect with you in a way that suited your preferences. If you have any further questions or need additional assistance, please feel free to reach out. We value your business and look forward to ensuring a smooth and satisfactory experience.
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.