Reviews 4.2
580 total
john taylor
1 reviews US
Great experience and good customer…
Great experience and good customer service, was able to go get merchandise same day
Date of experience: June 11, 2020
Thank you very much for the opportunity to serve you John! We sincerely hope you are enjoying your item/s and we look forward to serving you again soon!
Michael Clevenger
1 reviews US
Not starting out on a good note at all, but they fixed it!
UPDATE: I might have been a little hasty with the negative review. I will gladly update my review to a 5 Star rating. I was waiting until the hours that they said they were open today to reach out, but they connected with me before those hours. Dave and Llena explained what happened and have taken steps to correct the issue beyond what I was expecting. 10 out of 10 would work with again!. Not starting out on a good note at all. I placed an order today, 3 items. A couple hours later, I get an email showing the order was cancelled and a new one for only 1 item was placed. So I have no clue what is going on and they are not answering any of the calls to their number on their website. VERY VERY pissed off and the fact I cannot even get someone on the phone or email support is even more discouraging. Really starting to regret this whole idea
Date of experience: June 12, 2020
Hello Michael, so sorry to hear about the frustration. We see one of your items is ready to pick up! The other is unfortunately sold out nation-wide. I can see we tried calling you on Friday and I personally just tried calling you again right now. Both times the calls went straight to voicemail so we apologize as it seems we all keep missing each other. Please chat live with us Mon-Fri 9am-5pm for immediate assistance to help find a replacement item for the sold out one. - Dave with BuyOnTrust Thank you Michael! We are so honored to serve you and appreciate your understanding! We look forward to serving you again soon! - Llena with BuyOnTrust
Michael
1 reviews US
Thank you for fixing my mistake that I…
Thank you for fixing my mistake that I made and making things right for me
Date of experience: June 15, 2020
You are most welcome Michael! Sincerely we appreciate the opportunity to serve you, and we appreciate your patience and understanding. We want all of our members to know we sincerely respect the frustration that comes with ordering delays, and we are committed to making things right. Thank you for being the best part of BuyOnTrust!
Rudden
1 reviews US
The representative were quick in…
The representative were quick in placing my order and also educating me on my terms.
Date of experience: June 15, 2020
Thank you Rudden! We are so appreciative of your business and can't wait to hear how you enjoy your new items! We can't wait to serve you and yours again soon!
Rodger J.
1 reviews US
Awesome
Awesome items we're ready to pick up immediately
Date of experience: July 28, 2020
Hello Rodger! Thank you for your review. We are glad to know that you've had a good experience with our program, and will be happy to place any other orders for you in the future.
KLS
1 reviews US
Exceptional service and…
Exceptional service and competitive.pricing!
Date of experience: July 29, 2020
Hi friend, thank you for your review! We are happy to see that you've had a good experience with our program, and we value our customer service with every step along the way! We looking forward to serving you again in the future.
London
1 reviews US
Amazing 😉
Amazing 😉 great customer service and love my new dyson vac
Date of experience: July 29, 2020
Hi London! So happy to hear that you are pleased with your purchase! Thank you for your review. We look forward to serving you soon. :)
Kenneth
1 reviews US
Everything went pretty smooth
Everything went pretty smooth. The only issue I have is that my order never appeared on my account in the webpage.
Date of experience: July 29, 2020
Hi Kenneth! Thank you for your review! We appreciate your positive feedback, and we continue to grow our site with feedback like this! We look forward to serving you soon.
LANDON MORRIS
1 reviews US
Great customer service
Great customer service
Date of experience: July 29, 2020
Hi Landon! Thank you for your review! We are glad to know our customer service upheld the standard. We look forward to serving you soon!
April M McCracken
1 reviews US
Great company
Great company
Date of experience: July 29, 2020
April, you're great! Thank you. :)
STEVEN THERIAULT
1 reviews US
Excellent great service product…
Excellent great service product notification for delivery was earlier than expected. Easy process went to Best Buy simple process received my 70 inch TV brand new
Date of experience: July 29, 2020
Hi Steven! Thank you for your review! We are so happy to know that you had a pleasant experience, and we look forward to serving you in the future.
Staci
1 reviews US
First time user
First time user. I placed an order and it was ready next day. No hiccups in my order. Smooth transaction.
Date of experience: July 29, 2020
Hi Staci! Thank you for your review! No hiccups with a smooth transaction is what we like to hear! We look forward to serving you again in the near future.
Amberla
1 reviews US
Very fast and nice customer service
Very fast and nice customer service
Date of experience: July 29, 2020
Hi Amberla! Thank you for your review! We are happy to know you are pleased with our customer service, and look forward to serving you in the future.
Eric
1 reviews US
Customer service
Customer service, or lack there of. I am not pleased with this company. Would never recommend this to anyone
Date of experience: July 30, 2020
Hello Eric, we are so very sorry to hear of your frustration. We totally understand as we know you ordered a product that turned out to be sold out, and then we understand it was quite a challenge together to find a product that best fit what you wanted. It also took some time to get your lease updated. We sincerely appreciate your understanding that our customer service team worked as hard and best as we could to serve you here and we hope you can understand that. We sincerely wish you the best, hope you are enjoying your new TV that you received now about a month ago, and we look forward to serving you and yours again soon.
Edgar
1 reviews US
Perfect
Was very helpful and understanding. Even when i was upset he listen
Date of experience: July 30, 2020
Hi Edgar! Thank you so much for your review. We are glad to know everything went well with your experience, and we look forward to serving you soon!
KIM HICKS
1 reviews US
Happy
Everything was very easy to do and pickup was so simple.All the staff i dealt with at my chosen Best Buy location were great
Date of experience: July 30, 2020
Hi Kim! We are happy that you're happy! Thank you for your review :) We look forward to serving you again soon!
Mike
1 reviews US
This s a great place and their experts…
This s a great place and their experts are always here to help
Date of experience: August 04, 2020
Hello Mike! Thank you for your honest words! We were very happy to assist you and very much look forward to serving you in the future! :)
Jacob
1 reviews US
Great customer service and the site is…
Great customer service and the site is very user friendly when it comes time to search for items!!! Thank you again Buy On Trust!!!
Date of experience: August 04, 2020
Hello Jacob! We were delighted to hear about your positive experience while using our program! Please have a wonderful time with your new item and thank you for being the best part of Buy On Trust! We look forward to your business again soon! :)
Darrell
1 reviews US
World Class Service
World Class Service I had the join of finding this site through a social media ad. I was skeptical, but I did my research before hand. I had the pleasure of talking to Dave through live chat who was absolutely amazing. Thank you for all your hard work and dedication to make sure I was happy and comfortable. Will definitely be recommending this service and company to friends and family.
Date of experience: August 06, 2020
Hello Darrell, we are delighted to hear of Dave's great job and want to congratulate you on your order! We are so excited to serve you, and your friend and family, and welcome you to share the discount codes with them as well. Thank you and looking forward to hearing how you enjoy your new items!
DANIEL
1 reviews US
Overall the experience of the whole…
Overall the experience of the whole system was great
Date of experience: August 07, 2020
Wonderful to hear Daniel! We are so pleased with your satisfaction and we look forward to serving you again soon :)
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At BuyOnTrust.com we make owning high quality brand name electronics, and home goods, SIMPLE & AFFORDABLE while providing a FLEXIBLE payment schedule that fits your budget and lifestyle.