Reviews 4.2
580 total
Scott Politano
1 reviews US
Excellent customer service
Excellent customer service. Very friendly & helpful. Sorry only 5 stars as he deserved much more.
Date of experience: December 18, 2020
Thank you so much for your feedback Scott! We are so honored to hear about the excellent work our team is doing to serve you! Please invite any friends and family to use our program, and tell them to mention your name as their referral so we can give you each a $10 discount for referral! We look forward to serving you again soon too :)
Latasha Lashae Smith
1 reviews US
He was the best all the way around…
He was the best all the way around thanks again so much great customer service
Date of experience: December 22, 2020
Hello Latasha, thank you so much for sharing! We are very proud to hear of the excellent customer service provided by our team. We wish you a very Happy Holidays and invite you to refer your friends and family for discounts to both you and them. Also, we are looking forward to serving you again soon!
Lauren Lambert
1 reviews US
These guys are amazing!
These guys were amazing!! I even had an issue with Best Buy, at no fault of these guys, and THEY solved the issue before BestBuy could. Customer service was beyond amazing. I worked with an agent named Jarai that went above and beyond, and literally saved Christmas for my family at the last minute! Thanks to BuyOnTrust, and Jarai, I will have presents under my tree at an affordable price!
Date of experience: December 24, 2020
Lauren we are so extremely honored and floored to hear what an incredible impact Jarai had on saving Christmas for you! We aren't always able to make miracles happen , but we promise honesty and going the extra mile, for all our customers, as best we can! We sincerely appreciate your feedback, we welcome your friends and family to use us (we give referral discounts!) and look forward to serving you again too!
Anastaycia crook
1 reviews US
Excellent customer service literally I…
Excellent customer service literally I was in full panic mode trying to finish up last minute shopping and they walked me through step by step
Date of experience: December 24, 2020
Yay Anastaycia! We understand how confusing things can be, and are so honored to have helped and served you! We look forward to serving you again soon and welcome your friends and family to mention you for a referral discount (we give you one too!) Happy Holidays!
Ryan Gates
1 reviews US
All my questions where answered great…
All my questions where answered great and I was helped into a better fitting lease agreement that worked great and I have no complaints. I recommend them to all in need of such things
Date of experience: December 28, 2020
Yay Ryan! We are so honored to hear how well our team guided and supported you here! We are excited to serve you again! We wish you a very Happy Holidays, and we welcome your referrals so we can give both you and them referral discounts too!
Tricia Franklin
1 reviews US
Best customer service ever!!
This agent was awesome. I had a great time chatting with him and he solved all my problems. He went above and beyond his call of duty. He was amazing.
Date of experience: December 28, 2020
We are so proud to hear this Tricia! Thank you for the opportunity to go the extra mile for you, our team equally feels amazing when we all get to help such wonderful customers such as yourself! A very Happy Holidays to you and looking forward to serving you, your friends and family again soon!
mckenzie hazelton
1 reviews US
My agent was extremely helpful and easy…
My agent was extremely helpful and easy to talk too, he listened and was eager to help right away. I would highly recommend this company to anyone trying to build credit!
Date of experience: December 29, 2020
Yay Mckenzie! We love hearing what a wonderful job our team is doing! Yes, you can build both your credit score and approvals by making on-time payments, paying off your lease, then re-applying! We have many customers who grow their approvals by $2,000+ within a year! We look forward to serving you, and your friends and family again soon!
Rashid
1 reviews US
My agent was very helpful and got the…
My agent was very helpful and got the needed information I was looking for.
Date of experience: January 01, 2021
Yay Rashid! We are so pleased to hear our team took such great care of you! We look forward to hearing how well our program helps you grow, and we look forward to serving you and yours again and again!
Breyana hallom
1 reviews US
Outstanding customer service
Outstanding customer service, My Birthday is going to be stupendous because of you Jarai You the Best, Thank you so much❤️
Date of experience: January 06, 2021
Hooray and Happy Birthday! Jarai was all smiles when he heard this! We love going the extra mile for our customers and look forward to serving you and yours again soon! Happy New Year!
DNishelle
1 reviews US
I’m so glad I found buy on trust for my…
I’m so glad I found buy on trust for my lease to own needs regarding electronics the customer service is top tier to attentiveness and resolution I must say Dave is the coolest rep thank you for making my purchase a breeze !
Date of experience: January 10, 2021
Thank you so much DNishelle! We love hearing how wonderful our team is, and we will absolutely pass the cool points on to Dave! Also, we welcome your friends and family to use us (we give referral discounts!) and look forward to serving you again too!
DAVID PIOTROWSKI
1 reviews US
Excellent customer service they have.
Excellent customer service they have.
Date of experience: January 11, 2021
Yay David! We are so honored to hear how much you are enjoying our service and program! We are very excited to hear how you enjoy your items, and we look forward to serving you and your friends and family again soon!
Renee C
1 reviews US
Jarei did an excellent job in helping…
Jarei did an excellent job in helping me with all orders. He's very friendly, patient and absolutely professional. I definably will request for him in my future purchase.
Date of experience: January 11, 2021
Thank you so much for your wonderful review Renee! Jarai is a gem, indeed :) We will pass along this wonderful review for him to read, and I'm certain he will be honored to hear from you on your next order too!
Jessica
1 reviews US
ROBERT H
ROBERT H. IS THE BEST!!! GREAT CUSTOMER SERVICE. ASK FOR ROBERT WHEN YOU CALL. YOU WILL BE GLAD YOU DID.
Date of experience: January 13, 2021
Yay Jessica! Thank you for such a great review, and we will pass the good word along to Robert! We look forward to serving you and yours again soon!
D&M W.
1 reviews US
In an age where...
In an age where face-to-face customer service is all but a thing of the past for a great many number of people, Jari Smith ensured that my buying experience was left with not only a sense of relief, but continued support for the duration. As a company owner, I all too well understand the importance of quality customer service, and there is nothing more frustrating than when you have an opposite experience, which is also something that is all too common in the digital era; and particularly, in the digital market. Jari Smith is a leading example of what should be considered the standard in quality customer service, not only proving said skills with the initial service call, but doing so after with a surprise and applied discount to an order that was already fulfilled - which would have almost certainly been an unnecessary afterthought to most other companies and their employees out there (speaking from lots of experience) since the sale was completed and the idea is to make all the money and not give it all away. This is where the credit goes out to the company itself via there training protocol from Jari Smith and the managers above, all the way through the executive levels. What something as simple as this does, is provides a better chance of repeat business - thus giving Jari and colleagues throughout the company and place to come back to each day to not only earn a living, but do so by helping others in there quest to do so themselves, and also feel pretty darn good at the end of the day because of it. Thank you Jari Smith & BuyOnTrust! Speaking on behalf of my wife and myself, you have restored our faith in what we think a buying experience is all about! Regards, D&M W.
Date of experience: January 13, 2021
Hello D&M and thank you for such a thoughtful and detailed review! We are so honored to hear what a wonderful job our team did for you! We will pass the high fives around, and we look forward to serving you and yours again soon!
Bert John Alberto
1 reviews US
Made my New Year
Mr. Jarai made my day, he definitely helped me out when there was a delay with my order. I highly recommend BuyOnTrust to anyone looking for great customer service and products. Thank you A++++++😊
Date of experience: January 13, 2021
Hooray Bert! We love hearing how great our team is doing for you! We told Jarai and he was all smiles! Enjoy your order, and we look forward to serving you on another lease soon!
Baisil
1 reviews US
Customer service very helpful and…
Customer service very helpful and ensures they answer your concerns
Date of experience: January 15, 2021
Yay Baisil! Thank you very much for the opportunity to serve you, we are delighted to hear how well our team helped you, and we look forward to serving you and yours again soon!
Lisa Gordon
1 reviews US
Dave was outstanding :)
Dave was outstanding :). Excellent care & customer service. Thank you :)
Date of experience: January 18, 2021
Yay Lisa! Thank you very much for sharing this with us! We are honored to have Dave as part of the team, and equally honored to have earned your business and review! Lastly, we offer referral discounts to you and the friends and family you send our way so please share your experience with them! Simply tell them to mention your name on-chat even after hours to get their discount link from us :) We look forward to serving you again soon!
Marina K.
1 reviews US
Thank you Jarai!
This is my first time using a lease to own electronic company. Iv always been hesitant to use a service like this but with money being tight it seemed like the best option so I didn't have to spend a lit all at once. I placed my order and then received a call from Jarai saying the item was no longer available. Also bummed Jarai already had other items for me choose from to replace the old. He was so helpful with all the information and answer i needed. We chose a new item the was CHEEPER AND BETTER! AMAZING! Jarai did all the reordering and canceled for me on the phone. He was so nice and helpful, friendly and kind. He was not rushing to get this over with and kept me smiling the whole time. Thank you so much for your officiant customer service work and friendly staff. I am happy I chose to work with BuyOnTrust. Will highly recommend to friends and family. I will also be coming back!
Date of experience: January 18, 2021
Thank you so very much for this wonderful and thoughtful review Marina! We are so delighted to hear how excellent Jarai did at helping you! Also, we offer referral discounts to you and the friends and family you send our way so please share your experience with them! Simply tell them to mention your name on-chat even after hours to get their discount link from us :) We look forward to serving you again soon!
Catherine
1 reviews US
Dave Sanchez was so informative and…
Dave Sanchez was so informative and very helpful. He was fast to respond and answer all of my questions. I will continue to use this company and refer my friends too.
Date of experience: January 21, 2021
Yay Catherine! We are delighted to hear what a great job Dave did for you! We absolutely look forward to serving you well into the future, and we welcome your friends and family to mention your name on-chat on-site to earn you and them each a $10 discount!
Patrick Bigpatsr
1 reviews US
Great service I want to think Robert H…
Great service I want to think Robert H for staying on the phone with me into I got my tv at Best Buy. I wish I knew the other guy name who call to follow up to make sure I got everything and that it went a smoothly thank you again
Date of experience: January 27, 2021
Hooray Patrick! Thank you for giving us the opportunity to help, we are delighted to hear everything went smoothly! Please also remember not only can you quickly grow your approval amounts by making on-time payments, paying off this lease, then re-applying... but you can also earn referral discounts by having friends, family, and coworkers mention your name in-chat on our site as their referral! We look forward to serving you again soon :)
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At BuyOnTrust.com we make owning high quality brand name electronics, and home goods, SIMPLE & AFFORDABLE while providing a FLEXIBLE payment schedule that fits your budget and lifestyle.