Reviews 3.5
1,633 total
Jesse
1 reviews US
Second Positive Better.com Experience
Pros: Better.com is very competitive on rates (especially when asked to counter competitors LE's), has a really slick web-portal for completing tasks / submitting docs (can auto-fetch details from financial institutions), and has operated/communicated quickly and effectively both times that we have worked with them. We refinanced a house in Portland OR over the Christmas / New Years period (when there was very high mortgage demand) in 31 days. Better has no "origination" or "underwriting" fees, and their staff do not operate on commission so there is none of the used-car-salesmanship you can get from other lenders. Cons: You can end up dealing with a number of different people (3+) as each stage of the loan process is handled by a different specialist. We did receive a couple strange "Appraisal has been ordered" notifications despite being given an appraisal waiver - which the team seemed to think had been sent in error. This was a little unsettling but nothing seemed to come of it. I wondered if the lender had triggered a drive by appraisal or similar. If this was the case, it was not a very transparent process.
Date of experience: January 13, 2021
Thanks, Jesse! We appreciate the honest review and will be sharing this feedback with our team.
Savvy Shopper
1 reviews US
Better Mortgage for me was simply and…
Better Mortgage for me was simply and truly better! Lowest rate with the lowest possible fees!! 1.875 with zero points and fees!! Unbelievable! And, processed in record time without so much as a hiccup. We paid $50 for streamlined e-signing. What a time saver and reasonable expense. Really impressed!!
Date of experience: January 13, 2021
Thank you for leaving us a review! We'd love to work with you again in the future.
Frank Canales
1 reviews US
Great experience with Refi
Great experience with Refi. Communication with me was great. All my concerns and questions were answered promptly. Process was very easy and rates were very competitive with other companies.
Date of experience: January 13, 2021
Happy to hear you had a great refinance experience, Frank. Let us know if there's anything else we can do to help.
customer
1 reviews US
Excellent all the way
Excellent all the way. I selected better based on reviews and I am glad I did. Outstanding for all: The price, how easy the process was, how nice were people.
Date of experience: January 14, 2021
Thank you for leaving us a review!
Amina Thomas
1 reviews US
It was easy
It was easy . Sometimes too easy, I feel anxious that it was. Lol I realized in the end, that it was just that . Just easy. It work out great. No multiple calls. No hassle. It is painless 😀
Date of experience: January 14, 2021
Thanks for the review, Amina!
Èdwin Trèjo
1 reviews US
I had a great experience…
I had a great experience with Better.com Their process is really streamlined and it was easy. All went fine. Couldn't be happier!
Date of experience: January 14, 2021
Thanks, Edwin! Happy to hear you had a great experience with us.
Rob C
1 reviews US
I have nothing to complain about.
I have nothing to complain about - truly. It was a fair and transparent process from the very beginning. They were all very patient, the process was streamlined, they were extremely helpful, and got me exactly what I needed while being more than competitive compared to other lenders. What else can I say but thank you.
Date of experience: January 14, 2021
Thanks for the review, Rob!
Elaine
1 reviews US
Better.com was an absolute pleasure to…
Better.com was an absolute pleasure to work with. I’ve refinanced before with other companies who made me feel like a criminal. They required boatloads of information from me despite my excellent finances. Better.com was a seamless process. The online portal was a breeze to use.The employees I worked with were so nice and professional. It was like working with friends. I would definitely use better.com again.
Date of experience: January 15, 2021
Thanks, Elaine!
Steven Bell
1 reviews US
Lowest around rate for a refi. Good online-lender experience.
Lowest rate for a refi. Nice website made it easy to upload documents and view up to date rates. At home closing experience. Having worked with local lenders, I still prefer a person experience but for a online lender Better is a solid option.
Date of experience: January 15, 2021
Thanks for the review, Steven! Happy to hear you enjoyed your experience with us.
R S
1 reviews US
Horrible Experience!!
I have financed about 6 properties so far with big banks (PNC etc.) and even with a 810 credit score the loan process with Better.com was hands down the worst.The rates might be lower but the overall application process is painful. Hundreds of tasks are automatically generated with a lot being duplicates. You will be uploading unnecessary documents on a daily basis with no end in sight. Other banks have a contact person who will ask for a specific set of documents - not with Better.com. A computer software essentially comes up with a list on a daily basis. Even after the closing documents were signed - better.com required additional documents. And the fun didn't stop after closing. Within 30 days of the closing - the loan servicer was changed without my permission - payments made to the first servicer was not reflected in the information sent to the second. We were left scrambling to get the 2 working together with late fee and adverse credit reporting implications. My advice - stick to the organizations where you can meet a person face to face. That human touch is important in these transactions. Also stick to organizations that have a certain level of certainty around who will be servicing the loan.
Date of experience: January 16, 2021
Hey RS, we apologize for the frustration, but appreciate you letting us know. If you'd like to discuss further, please reach out to us at [email protected]
Nickolas
1 reviews US
Better is a "better" choice for Mortgages and Refinancing!
Better.com is a great and transparent mortgage / refinance company. You can see rate changes and options in real-time. They go out of their way to answer questions and to earn your business throughout the process. I will use Better.com again!
Date of experience: January 18, 2021
Thanks for leaving us a review, Nickolas!
udaya shankar
1 reviews US
Better.com is the best in the market
Better.com is the best in the market, I guess. They have made it very easy for the customers. Everything was smooth and the whole team was very helpful.
Date of experience: January 19, 2021
Thanks, Udaya!
James Iaquinta
1 reviews US
They are Better and cheaper …
Just completed refinancing my house with Better and was very pleased with their service. I loved the fact that I never had to leave my house. There is a ton of paperwork but they have an excellent website to help. I checked several lenders and they all charged more for their loans. They don’t play games with hidden fees and clearly spell out all details before you commit.
Date of experience: January 20, 2021
Thanks for the review, James!
Mike HuntingGearDeals
1 reviews US
Do not trust Better Mortgage!!!
Do not trust Better.com or believe what the loan officers tell you when you are applying. I was completely upfront about the details of our situation. We paid cash for a home and were looking for a cash-out refi. When we were told that this would not be a problem by several employees. They told us they could close faster and were willing to match a competitor’s rate, so we chose them. HUGE MISTAKE! After 60+ days and countless hours of work of going through the approval process, including a lock extension due to their delays, they decided to rescind the offer for the loan. We had already been officially approved and were only days before closing. This had nothing to do with our credit, home appraisals, or financial situation. They said they were very sorry for the miscommunications. Unfortunately while waiting on them to change their mind, rates have gone up almost half a percent and the lock I have them is worthless. Their cheaper rate has cost me tens of thousands of dollars. Yes, the published rates are excellent, but they will do you no good if they decide they don’t want your loan at the last second. Applied: 11/12/20 Rate Lock: 11/25/20 Sent to Underwriting: 12/8/20 Approved: 1/14/20 Rescinded: 1/19/20
Date of experience: January 20, 2021
Hey Mike, we replied on another review site, and apologize again for the frustration. If you would like to discuss further, our Client Success Team can help out at [email protected].
Matt and Julie Macfarlane
1 reviews US
Great Experience
They were easy to work with, knowledgeable, treated us with respect, and they were there every step of the way to answer our questions and help us have the best experience possible.
Date of experience: January 21, 2021
Thanks for leaving us a review, Matt and Julie!
Corrine Kirkbride
1 reviews US
Straightfoward with prompt support
I found the experience to be very straightfoward, I liked being given "tasks" to complete, as it kept me organized on track. It was also very clear where I was in the process. When I needed support I received it promptly, and I appreciated that. Everyone I dealt with was quite friendly and intent on helping me get through the process.
Date of experience: January 25, 2021
Thanks for the review!
Chuck Yu
1 reviews US
Good until closing stage and everything went to hell...
I had a fairly good experience with them until it came to closing. My original closer went on vacation and the second closer was awful. Answers lacked details and blamed title partners for vague responses. The first time I saw my documents were when they arrived with the notary (a few hours late) and they were a mess. Better needs to upgrade and not use bush league title companies like Radian and upgrade their closer talent.
Date of experience: January 26, 2021
Hey Chuck, thanks for letting us know about the frustration - I'm sending this feedback to our team to see where we can make improvements.
John
1 reviews US
All great except it took FOREVER
Great site, great rates, helpful people. But the timetables were out of control. It took 4 months for me to close. I have excellent credit, a stable job, I should have been an easy refi. Not sure why it took SO long, but it got kind of old having to keep uploading new income docs every other week. The rate was so competitive that I MIGHT use them again, but not sure I could refer them to others unless they are willing to be a bit frustrated to save $$.
Date of experience: January 26, 2021
Hey John, thanks for leaving us an honest review. I'm sending this feedback to our team to see where we can make improvements.
Clayton Oxford
1 reviews US
Better.com has turned the traditional…
Better.com has turned the traditional painful mortgage experience into a task oriented, self service frictionless experience. I’m a fan
Date of experience: January 27, 2021
Thanks for the review, Clayton!
Mark McDonald
1 reviews US
Awful service, zero communication.
Steer clear - this place is a disaster. After 3 weeks of submitting endless amounts of information, I’m told that I don’t have enough income to qualify on a 420k refinance with a 35%LTV, 841 FICO, and 2.6m liquid assets. Baffled, I asked to see how they’re computing my income (most is passive income from rental properties) - 80% of it was missing and they didn’t say a word about it. Assuming it was a misunderstanding, I detailed the income, including fully executed lease agreements. They rebutted, stating the income isn’t listed on my 2019 tax return - and that they must follow FNMA procedures for documenting income. I pointed out that the properties in question were purchased in Q4 2019 so it would be impossible to show income from them on my 2019 tax returns and instead submitted fully executed lease agreements, copies of all income from 2020, along with a reference to the FNMA guidelines that allow the documentation I submitted for this exact situation. Their response: “ The scenario question you posed is not able to be considered because it does not pertain to the situation on this loan. ” What? It’s 80% of my income, of course it pertains to this loan. Long story short - their underwriting department has no idea what they’re doing. As a former mortgage broker for over 15 years, I’ve never seen such incompetence and arrogance in a lender. Don’t buy the teaser rates, this place is a joke. For those of you that have passive rental income, here’s the very FNMA guidelines they say they follow: Reconciling Partial or No Rental History on Tax Returns In order for the lender to determine qualifying rental income, the lender must determine whether or not the rental property was in service for the entire tax year or only a portion of the year. In some situations, the lender’s analysis may determine that using alternative rental income calculations or using lease agreements to calculate income are more appropriate methods for calculating the qualifying income from rental properties. This policy may be applied to refinances of a subject rental property or to other rental properties owned by the borrower. If the borrower is able to document (per the table below) that the rental property was not in service the previous tax year, or was in service for only a portion of the previous tax year, the lender may determine qualifying rental income by using Schedule E income and expenses, and annualizing the income (or loss) calculation; or fully executed lease agreement(s) to determine the gross rental income to be used in the net rental income (or loss) calculation.
Date of experience: January 28, 2021
Contact
About
We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining the technology people expect with a seamless customer service experience, we’re making homeownership so simple it feels magical. In 2018 alone, we helped over 10,000 families get home, saving them on average $3,500 in upfront fees and days of stress-filled time. And we’re just getting started. Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, Ally Bank, Pine Brook and others have invested over $85MM in Better and our vision of making homeownership magical.