Reviews 3.4
460 total
customer
1 reviews CA
UNRESPONSIVE - I have been trying to get a hold of you…
I have been trying to get a hold of you for over two months now. I have tried 3 different numbers and when it comes to reach your claim department, the phone hung up. I've emailed you and you haven't respond. Your inability to respond will affect my mother in law's ability to re-enter the country. I would like to ask for this issue to be rectified as soon as possible. Policy # CRCH-902121 Member ID 980362409
Date of experience: November 15, 2021
Gabriela Gouveia
1 reviews PT
This is the worst company you could…
This is the worst company you could ever work for and they are a scam. They will NEVER pay for any of your bills, you will contact them and they will say they are not in charge of billing and that you should contact a different department. Whenever I called them they never had my information and it was like I never had a service with them even though I paid for their services.
Date of experience: November 26, 2021
Sandhya
1 reviews US
Claims not processed
We have purchased this travel insurance for my parents. My father had a head injury and admitted to emergency. After the discharge, the insurance hasnt processed any of the claims and rejected saying that the patient has discharged against doctor advice. There are around 10000$ of bills which should be processed. The emergency admiasion, after discharging there was a doctor appointment, ambulance and other doctor appointments. How can they reject every claim and when there are separate bills for each visit, insurance company is considering all under one claim. The process itself is wrong. We are still going through this problem. There is no phone number for this company who can answer us. There is only one email which they answer. This is the worst company i have ever seen. Please i request to look into this and get our claims processed. Primary Insured Name: Anand Rao Allani Birth Date: 08/12/1957 Member Number: 999551491
Date of experience: December 02, 2021
Jason
1 reviews SE
Terrible responsiveness
Terrible responsiveness. Filed a claim, called every 3 weeks in several cycles waiting for updates. Advised under review. Never mind that their web portal stated that it may take 15 business days to update status which never happened after well more than 15 business days. Finally filed a complaint with the reseller agent. Amazingly, after 82 days of waiting, they finally got around to an answer after the reseller's inquiry. They managed to find grounds to reject it entirely (and update the claim accordingly on their web portal.) Unfortunately, their 24 traveler support service failed to provide the guidance of the one key step I should have taken when I notified them of a potential claim. While I can accept the lack of paying a claim, the unprofessional and unresponsive service in the claims process, is unacceptable.
Date of experience: December 09, 2021
Hi Jason, Thanks for your review and for bringing this to our attention. Sounds like you had a frustrating experience with us, and for that we are truly sorry. We strive for excellence in customer service and claims and will use this feedback to help us improve. Our Senior Vice President, Curt Carlson, would like to extend his contact information if you would like to speak with him about the challenges you faced: [email protected] or 317.374.3562. We hope you will give Trawick International another try in the future. Best wishes for a happy and healthy new year.
GIB
1 reviews US
Worst insurance company ever
I have been trying since September to get a resolution to two claims I have with this disreputable company. NO RESPONSE. Trawick supposedly intervened, but I have yet to see a dime. Isn't there anything we can do? They should NOT be allowed to prey on unsuspecting customers. SHAME!!!
Date of experience: December 18, 2021
Thank you for your review. We are sorry that your experience with us has been frustrating. We strive for excellence in customer service and claims experience and hate to hear we missed the mark. Our Senior Vice President, Curt Carlson, would like to extend his contact information to help resolve this: [email protected] or 317.374.3562 (that's his cell). Thank you again and our sincerest apologies.
Josanlo Caldera
1 reviews US
Perfect!
Perfect number of stars! I have got everything I need with my purchases and services of Ms. Rebecca Morrison and Trawick International. Further, I am greatly satisfied with these purchases and services. She always see to it that everything you needed and requested will be given to you. So, for insurance, I am always have Trawick first in mind. Excellent!
Date of experience: January 19, 2022
Thanks so much for your kind words! We have to agree, Rebecca is pretty awesome. We are thrilled to hear you are happy with our product and service and appreciate you leaving this review. Thank you and safe travels!
UPSET
1 reviews US
NO RESPONSE BY PHONE OR EMAIL! SCAM!
NO RESPONSE FOR CLAIM!! I have tried multiple calls tried different numbers and different extensions and have never been able to speak with someone. Over 3 hrs of total hold time with not one answer. Sent multiple emails trying to file a claim or even get a response but have not gotten a response at all. How is this not a scam or illegal?
Date of experience: January 21, 2022
Thanks for bringing this to our attention. We would like to discuss your concerns but need additional information. If you could kindly provide your email address, we will contact you directly. Our SVP, Curt Carlson, would also like to extend his contact information if you would like to reach out to him: [email protected] or 317.374.3562. Thank you.
Justin hons
1 reviews US
I would recommend Trawick International…
I would recommend Trawick International for anyones travel insurance. I travel to Costa Rica all the time to see my girlfriend and Rebecca always helps me even though I know it’s not her regular job. She is polite and doesn’t give me some other number to call like some companies. Customer service also helped me change my dates one time too and made sure I had everything before my trip the next day. Great company and insurance all around.
Date of experience: February 07, 2022
Thank you for your kind words and positive review. We appreciate you putting your trust in Trawick International and hope to be able to serve you again for your next trip to Costa Rica or wherever you may go! Thank you and safe travels.
Consumer
1 reviews US
I took a trip to Puerto Vallarta during…
I took a trip to Puerto Vallarta during Covid 19 and wanted to make sure I was covered for anything that might of happened. It was a wonderful trip. Everything started on time the resort was perfect. Then the vacation was coming to a end. Flights back home left on time in Mexico with a connection in Denver. Mid flight a get a message from the airline that my flight was canceled due to weather and rebooked for the next day. When I get to Denver it was a sea of long lines at airport. I already know I have a new flight the next day. So I find a hotel online with a shuttle from the airport. My delay was 17 hours. I read the contract the trip delay was included in my insurance. I went online when I got home and started a claim for my hotel and meals. I also got a letter from the airline ticket counter showing my delay. It took a month for claims to look at my claim due to Covid and people working from home. But after about 60 days they came through and my claim was done. Check was in the mail. These have been difficult times and I had a small claim on my trip. They did a fine job and I would use them again. I know that if I had a medical emergency during that trip they would be on top of it. It takes a little patience from all parties to get through it. Thank you.
Date of experience: February 08, 2022
Thank you so much for your review and feedback. We are always working to improve our services, and truly appreciate your patience and understanding while waiting for your claim to be processed. We look forward to serving you again for future trips. Thank you and safe travels!
Maryann Moreno
1 reviews US
I recommend Trawick International
I have had Trawick International insurance since last year. I have received amazing attention and support from their customer service. Thank you so much for all your help and prompt responses!
Date of experience: February 09, 2022
Thank you for your review and feedback. We are thrilled to hear that you have been happy with our services and appreciate you putting your trust in Trawick International. Thank you and safe travels.
Unhappy customer
1 reviews US
You are not covered with them.
We have a claim where a person felt sick, came to the doctor and did a few recommended tests. 12 months in review and a reject.
Date of experience: February 14, 2022
Sasha Rezk
1 reviews US
My Moms horrible experience!
Review of my moms experience. After she waited for a reply for 4 and a half months, finally got back that the claim is denied due to coverage ending a few days before sickness. This would make sense if the coverage wasn't extended previously. She was supposed to fly back on the 21st and she contacted trawick to adjust the policy to the 25th. It was honored. But on the 23rd she tested positive for covid. So Trawick is trying to get out of covering my mom who got covid and was not able to travel. On the 23rd Trawick was contacted again and notified of the positive covid test. Than when you ask to adjust your policy again because of 2 week quarantine requirements, they tell you a new policy has to be purchased and on top of that throw in a 400 dollar deductible! Going to be appealing and reaching out the the Consumer Services Bureau. Scam company!
Date of experience: February 16, 2022
Thanks for your feedback and for bringing this to our attention. Our VP of Claims would like to discuss further and try to provide a resolution or better explanation. Could you please either provide your contact information so we can contact you, or reach out directly to her at [email protected]? Thank you.
Annette Mayer
1 reviews US
WILL NEVER USE THEM AGAIN!
I was injured on a trip in late January . My claim was placed on or about Feb. 1st . I called mid Feb. and on hold for 1 hr only to be told we sent to wrong email(on form). Resubmitted. March 8th I am on hold 35 min. Then I am put on hold again for 20 minutes, only to be told my claim did not go in their queue until Jan. 28th (this must be the claim they said they never received) and they have not begun to look at January claims at all yet. I expect I will wait at least 2 more months. I MADE A BIG MISTAKE NOT USING ALIANZ AS I ALWAYS HAD...STAY AWAY
Date of experience: March 08, 2022
Patricia R. Shumard
1 reviews US
We purchased travel insurance for a…
We purchased travel insurance for a cruise. We are not going on the cruise so we asked for a refund. They never responded. I wrote a BBB complaint. Did not get a resolution. I called our lawyer. I sent her what we had on the insurance. She said she needed the policy. I asked them for a copy of the policy. We have not gotten a copy of the policy.
Date of experience: March 15, 2022
luis alberto gamez lopez
1 reviews MX
Customer service is a headache
Customer service is a headache. It took so long for someone to give me an answer. At the end I received my check but I had to call a manager in order to get more information about the waiting time. You will wait for ever until you get a response.
Date of experience: March 16, 2022
Thank you for your review. We are sorry your claim took longer than expected to resolve. We really are working on improving our process and will use your feedback to help do better going forward. Thank you again -- we truly appreciate your business!
Sf
1 reviews US
Great experience with this company
Great experience with this company. Had to cancel a trip due to Covid and received a full refund with no issues and promptly. Great Customer service.
Date of experience: March 21, 2022
Thank you so much for your kind words! We are thrilled to hear you had such a good experience and appreciate you taking the time to leave a review. We hope we can serve you again for future travels!
LC
1 reviews US
Do not use Trawick if you have to file a claim
Do not use IMO. I filed a claim for 235. in Jan 2022 for plane fare because Norwegian Cruise cancelled Jan 2022 cruise from Tampa. I have mailed documentation of cruise cancellation to Trawick 3 times along with docs for plane. On hold for over 1 hour each time. They can not handle a simple claim, the recording states they are behind because of covid.
Date of experience: March 24, 2022
Thank you for bringing this to our attention. We are sorry to hear that you have had a frustrating experience and would like to help resolve your claim, but need some additional information. If you could kindly provide your email address, we will contact you directly. Or, if you'd prefer, you can reach out to our Lead Claims Specialist: [email protected]. Thank you.
John Connors
1 reviews US
Helpful informative and very attentive…
Helpful informative and very attentive to my needs with quick response time to my questions will be using them in the future
Date of experience: March 28, 2022
Thank you, John! We wish you safe travels and look forward to serving you again in the future. Thanks for choosing Trawick Iternational.
Kevin
1 reviews US
Agent promptly made changes to my…
Agent promptly made changes to my coverage to accomodate my changed itinerary.
Date of experience: March 29, 2022
Thank you so much for leaving this review. We are happy we could help, and wish you safe travels. Thanks for choosing Trawick International!
Christine Trinkle
1 reviews US
Easy to work with
Had to change dates of travel 2x without problem. Easy to contact.
Date of experience: March 30, 2022
Thank you for the review, Christine. We are glad we were able to help and wish you safe travels, whenever you end up taking your trip! Thanks for choosing Trawick International!
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About
Trawick International provides travel insurance plans. The options include travel medical, trip cancellation, international student and plans that meet Schengen Visa requirements. Trawick International's plans are underwritten by Nationwide and Crum and Forster.