J
Jason
SE
Review
Review of Trawick International
J
Jason
SE
Dec 09, 2021
Terrible responsiveness
Terrible responsiveness. Filed a claim, called every 3 weeks in several cycles waiting for updates. Advised under review. Never mind that their web portal stated that it may take 15 business days to update status which never happened after well more than 15 business days. Finally filed a complaint with the reseller agent. Amazingly, after 82 days of waiting, they finally got around to an answer after the reseller's inquiry. They managed to find grounds to reject it entirely (and update the claim accordingly on their web portal.) Unfortunately, their 24 traveler support service failed to provide the guidance of the one key step I should have taken when I notified them of a potential claim. While I can accept the lack of paying a claim, the unprofessional and unresponsive service in the claims process, is unacceptable.
Receipt photo:
Date of experiance: Dec 09, 2021