C
Consumer
US
Review
Review of Trawick International
C
Consumer
US
Feb 08, 2022
I took a trip to Puerto Vallarta during…
I took a trip to Puerto Vallarta during Covid 19 and wanted to make sure I was covered for anything that might of happened. It was a wonderful trip. Everything started on time the resort was perfect. Then the vacation was coming to a end. Flights back home left on time in Mexico with a connection in Denver. Mid flight a get a message from the airline that my flight was canceled due to weather and rebooked for the next day. When I get to Denver it was a sea of long lines at airport. I already know I have a new flight the next day. So I find a hotel online with a shuttle from the airport. My delay was 17 hours. I read the contract the trip delay was included in my insurance. I went online when I got home and started a claim for my hotel and meals. I also got a letter from the airline ticket counter showing my delay. It took a month for claims to look at my claim due to Covid and people working from home. But after about 60 days they came through and my claim was done. Check was in the mail. These have been difficult times and I had a small claim on my trip. They did a fine job and I would use them again. I know that if I had a medical emergency during that trip they would be on top of it. It takes a little patience from all parties to get through it. Thank you.
Receipt photo:
Date of experiance: Feb 08, 2022