Reviews 3.4
460 total
Linda Bratton
1 reviews US
Hello, Thank you Kathy at Extension 123
Hello, I would like to say thank you to Kathy at Trawick Inter- national. Her extension # is 123. She helped me and sold me my travel insurance on day 1 when I contacted your number. She has answered every question, given me instructions and continues now to help me with getting my claim processed. Cannot asked for better response than she has provided. Don't know what I would do without her. Trip was scheduled on Feb 7- 18th and I still have not heard anything about claim filed. Kathy continues to patiently help me each time i contact her. Wonderful person to help me.
Date of experience: March 30, 2022
Thank you for your wonderful review. We are happy to hear Kathy was able to help answer your questions. We are looking into the claim and will update you when we have additional information to share. Thank you for choosing Trawick International. We look forward to serving you again in the future!
Sarah Marks
1 reviews KH
Very responsive
Very responsive I made a mistake on our initial policy and customer support was very responsive in correcting my error.
Date of experience: March 31, 2022
Thank you for leaving this review. Everyone makes mistakes, and I am glad we were able to help get this one fixed! Thank you for choosing Trawick International. Safe travels!
Barry S
1 reviews US
Insurance when plans change
Our travel plans changed and allowed us to use the same policy for the new dates.
Date of experience: March 31, 2022
Thank you for your review! We are happy to hear we could help, and wish you safe travels. Thanks for choosing Trawick International.
Tiffany
1 reviews US
Great follow-up and service
Great follow-up and service, even before travel when I had to make an amendment to my policy.
Date of experience: March 31, 2022
Thanks for the kind words and for taking the time to leave this review! We appreciate you putting your trust in Trawick International and look forward to serving you again for future trips.
Paul Aledort
1 reviews US
Service was amazing
Service was amazing. We had accidentally double purchased travel insurance from two different companies. Tea wick was able to transfer coverage to a different trip and actually save us money. We would highly recommend using Trawick for your travel insurance needs.
Date of experience: March 31, 2022
Thanks for the glowing review, Paul! We are so happy to hear we were able to get you taken care of for all your travel! Thank you for choosing Trawick International. We wish you safe travels and look forward to helping you again in the future.
Vicki Mines
1 reviews US
trip
I purchased travel insurance from Trawick online and realized it didn't include all of my destinations. When I called, Kathleen was able to make the adjustments quickly and I even received a refund! She was very helpful and great to work with. I would definitely use this company again!
Date of experience: March 31, 2022
More destinations and a refund -- we love that! So happy to hear that Kathleen was able to get you sorted. Thank you for the wonderful review and for choosing Trawick International. Safe travels and we look forward to serving you again fin the future!
Mike
1 reviews US
Called up to add someone to our…
Called up to add someone to our existing policy. Josh was super helpful and did all the leg work to add that person. Too easy!
Date of experience: April 01, 2022
Thanks so much for your review! We are happy to hear Josh was able to help you. Safe travels and we look forward to helping you again with future trips! Thanks for choosing Trawick International.
Cindy Lewis
1 reviews US
Margarita was informed
Margarita was informed, easy to understand and very helpful .
Date of experience: April 02, 2022
Hoa Nguyen
1 reviews US
Excellent customer service!
We had to cancel our cruise trip for this year unexpectedly and decided to book another cruise trip for early next year! We emailed our request to have the travel insurance premium be transferred to the newly booked cruise. We received a reply from Kathleen Wilson within an hour. Not only she was able to help us to change/upgrade our trip insurance policy, the cost of the new policy is lower than the quote we received from an insurance website. We truly appreciate the excellent service from Kathleen Wilson, a Trawick International Customer Service Representative. We highly recommend this company and will continue to be loyal customers!
Date of experience: April 02, 2022
Mike
1 reviews US
Unexpected trip changes
I recently had to cancel a planned trip due to an expired passport and had purchased travel insurance for that trip. I needed to make modifications to my insurance policy for the date and insured amount changes. The representative handled all changes even recommended things I hadn’t thought of. In very little time it was completed. A good experience.
Date of experience: April 04, 2022
RAYMOND BACZYNSKI
1 reviews US
Great and fast service.
We had to change the dates on our trip, we emailed them about the change and heard back the next day that they changed the dates with no additional charge.
Date of experience: April 04, 2022
Ulysses
1 reviews US
Great customer experience
Reyloid was helpful, patient and solved our issue promptly!
Date of experience: April 04, 2022
Sid Karpav
1 reviews US
Maiden Voyage sunk…
I purchased a Maiden Voyage cruise aboard startup UK cruise line, Ambassador Cruise Lines. Because the operator required an insurance policy that covered Covid, I wound up buying a policy from Trawick International. The cruise line needed to delay the sailing and I opted to take the line’s offer of full refund rather than rebook for the rescheduled sailing. When I contacted Trawick, it was a day beyond their “look-back period” which is typically 10 days. Via email I was advised by a representative, Kathleen Wilson, that they would consider a refund of my premium if I submitted some documentation, including proof that the cruise line had fully refunded my fare. Once submitted, the pending credit showed in a spending summary the very next business day. I thank Ms. Wilson for her guidance; I’d surely consider Trawick International for travel insurance in the future.
Date of experience: April 04, 2022
Deidre Ellorin-Acojido
1 reviews US
Helpful with a very nice attitude
Helpful with a very nice attitude! Fast transaction. Thank you!
Date of experience: April 04, 2022
James Heard
1 reviews US
Corrected my Mistake - Pronto!
As soon as I'd purchased our policy, I realized I had made a typo in my wife's name. Yikes! I wrote a simple email asking that they correct my mistake and it was corrected overnight.
Date of experience: April 05, 2022
Steven
1 reviews US
Very fast at resolving my issue..
Very fast at resolving my issue.. Excellent communication skills. Would highly recommend your services Will definitely use your services for my future travels
Date of experience: April 05, 2022
ja
1 reviews US
the person who picked up me was nice…
the person who picked up me was nice and helpful
Date of experience: April 05, 2022
Jonathan Gaster
1 reviews US
Had an error on my date of birth
Had an error on my date of birth. It was spotted and corrected immediately.
Date of experience: April 05, 2022
Kristine Suarez
1 reviews US
Great policy to have and great service!
This has been very helpful to have as an assurance while away from home. After sales is very helpful and responsive. I am very happy with this company and policy coverage I got.
Date of experience: April 06, 2022
Gisela
1 reviews PR
Great and fast service
Great and fast service! Very customer oriented. :)
Date of experience: April 06, 2022
Contact
About
Trawick International provides travel insurance plans. The options include travel medical, trip cancellation, international student and plans that meet Schengen Visa requirements. Trawick International's plans are underwritten by Nationwide and Crum and Forster.