Reviews 3.3
477 total
TJ
1 reviews TH
I was ripped off by this scam insurance…
I was ripped off by this scam insurance broker. Do not trust them. Extremely poor customer service, taking months to respond to claims. Now I am just trying to cancel and get my money back for the crappy policy they sold me, but conveniently enough, they're not responding to any of my e-mails. Do not trust this company.
Date of experience: November 10, 2020
Robert Myers
1 reviews US
Same as TJ
Same as TJ, claims drawn out and ignored. information requested to process claim , changes, items known not to exist required. This company is a total scam, those running it are criminals.
Date of experience: June 18, 2022
Colette Brunell
1 reviews US
Forunately I did not have to use…
Forunately I did not have to use Travelpro. But, you've been wonderful and it gave me peace of mind.
Date of experience: August 09, 2022
Daniel Logan
1 reviews US
I will never ever take a trip without…
I will never ever take a trip without Travelex Insurance. The trip I had this insurance for went on without a hitch. I had the insurance for a cruise in March and this company was amazing. I had 42 pages of documents ready to be sent after the trip was cancelled due to American Airlines incompetence and we got every single dime back from Travelex. I will never travel without them.
Date of experience: August 09, 2022
Marjorie A Porell
1 reviews US
We haven’t traveled internationally…
We haven’t traveled internationally since Fall 2019. Chose early Spring travel to avoid crowds.Glad we did and glad we had our tour company and British Airways and Travelex to get us through the bumps, and there were bumps. We’ve used Travelex since 2004. We are pleased with our most recent experience, especially the ease of ways for submitting claims. We were especially pleased that the adjuster found other paid benefits after reviewing our documentation.
Date of experience: August 09, 2022
Kiya
1 reviews US
Easy to get
Luckily, I didn’t need to actually use the coverage but the process of purchasing a policy and making changes was very easy. No complaints.
Date of experience: August 09, 2022
veloo
1 reviews US
Easy to purchase and reasonably priced
Easy to purchase and reasonably priced Has good reviews for claims. I hope I never have to do a claim but glad you have my back just in case
Date of experience: August 09, 2022
David S
1 reviews US
It was easy to set up my insurance…
It was easy to set up my insurance on-line. Fortunately we didn't need it.
Date of experience: August 10, 2022
Raul Mayorga
1 reviews US
no follow up support
i contacted you adjust coverage before our trip but didn't receive a response
Date of experience: August 10, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services makes every effort to review all concerns. You are a priority to us, and we are committed to servicing our customers as quickly as possible. We have notified our Customer Solutions team of your feedback. I’m happy to hear that you did receive an email response regarding your request to change your policy that you ask for via email. In the future, depending on the change you may need to make on your policy, we do have the ability to request a plan change on our website https://www.travelexinsurance.com/customer-service/request-a-plan-change. If you have any further questions, do not hesitate to contact our Customer Solutions Department at [email protected] or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Deb in Ohio
1 reviews US
Get great assurance in uncertain times
Insurance gave us great assurance that our investment was safe if something unforeseen prevented our cruise
Date of experience: August 10, 2022
Binh Duong
1 reviews US
Good customers service
Good customers service
Date of experience: August 10, 2022
Amy Yuenman Szeto
1 reviews US
Customer service and customer solutions…
Customer service and customer solutions team is doing good , very friendly and helpful to solve my problem .
Date of experience: August 10, 2022
Brian Wickman
1 reviews US
Travelers Insurance
It was easy to get a travel policy but we never had a need to use it. I’ve can’t review how well it works.
Date of experience: August 10, 2022
Sandy Smith
1 reviews US
I called three times
I called three times. Once for information, the second time to have a more detailed idea of what I needed to buy, and the third time because I had bought it ($1,400)and it looked like what I thought I had purchased wasn’t going to be enough. It was very confusing, and worrying. How could I trust that if anything happened I would actually be insured? Fortunately, nothing did happen and I didn’t need to use the insurance. For me the language around what is covered and what is not covered is vague. It is not put in understandable terms. And when I asked, I was told to read the insurance paper work. I still couldn’t figure it out. I’m sure your writers could do better. And your agents could be trained to answer questions more clearly, and directly. It was obvious they were referring to a document when I asked questions. They were reading the convoluted language of insurance that is not decipherable for most of us. For example, I initially asked if what I had purchased covered my airplane cost. First answer seemed to be yes. Then I called back a week or two later and the answer was, no you need to buy more insurance to insure your airplane cost (which was something like around $300 more. ) That was when I regretted having gone with Travelex.
Date of experience: August 11, 2022
Thank you for reaching out to us on TrustPilot.com. Our priority is to service our customers. We have notified our Customer Solutions team of your feedback regarding your confusion on policy language. We were happy to hear that on each phone call our representative took the time to walk you through your questions you had regarding the policy benefits and coverages. It is important to remember that insurance policies are filed documents with each State Insurance Department and highly regulated. If you have any further questions, do not hesitate to contact us at [email protected]. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Beverly Naismith
1 reviews US
Thanks for your good program
Thanks for your good program. We had no problems but You provided all the contact information that we would have needed.
Date of experience: August 13, 2022
George Sears
1 reviews US
Keeping Traveler Updated
This was the first time I used the App for Travelex. I received a number of updates outlining what was going on in countries where we were traveling that could impact our travel. This was a nice feature. With all that is going on in the world it was nice to know that Travelex was monitoring things and keeping us informed.
Date of experience: August 13, 2022
Sharron Cutbirth
1 reviews US
The agent was crisp and efficient
The agent was crisp and efficient; had extensive knowledge about the products and communicated well
Date of experience: August 16, 2022
Barbara
1 reviews US
Fortunately we never had to file a…
Fortunately we never had to file a claim but I still found the AP poor. Not intuitive nor easy to navigate
Date of experience: August 16, 2022
Mike Yelyev
1 reviews US
Everything went great
Everything went great
Date of experience: August 16, 2022
Yi Lu
1 reviews US
No issues during the trip so I can’t…
No issues during the trip so I can’t speak to the claims part, but the process of purchasing the policy was very easy and straightforward. The prices were competitive.
Date of experience: August 16, 2022
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