Reviews 3.3
477 total
M Phan
1 reviews US
Straight forward to buy travel…
Straight forward to buy travel insurance. Tried Travel Guard before and their web site was horrendous to maneuver.
Date of experience: August 23, 2022
Steven Borgwald
1 reviews US
Misleading
I was told by a Travelex agent when I called prior to purchasing the policy that a positive covid test administered by a 3rd party, e.g. a guide would be sufficient documentation for coverage. A subsequent call made after the purchase revealed that a video call would also be required, making the use of a test kit moot. Had I been told of that in the first call, I would not have bought the policy.
Date of experience: August 23, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services makes every effort to review all concerns from our insureds. We have notified our Customer Solutions team of your feedback related to your initial call at the time of purchasing the plan. I understand that you called back to speak with a Customer Solutions Representative and resolved your concerns. If you have any further questions, do not hesitate to contact our Customer Solutions Department at [email protected] or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Ken
1 reviews US
Easy to use and understand.
The policy purchase experience could not be better. Additional information during the trip is also great to have. If the experience is similar should I ever have the misfortune to make a claim, this is a home run.
Date of experience: August 23, 2022
jessica colborn
1 reviews US
I have used travelex for 4 different…
I have used travelex for 4 different trips. I have never had a complication requiring a claim, but every time I have priced different options they had what I felt was the best coverage for the money. In addition, every time I have called with a question about coverage, the customer service was exceptional.
Date of experience: August 23, 2022
Denene Dobbratz
1 reviews US
I always buy your insurance when I…
I always buy your insurance when I fly...haven't needed it yet but feel better I have it...customer service is great I would rather speak to someone than do on line
Date of experience: August 23, 2022
Perpetua Cavalcanti Magalhaes
1 reviews US
I did not need to file any claims
I did not need to file any claims, however the app kept us updated on weather, risks, and a Important information during our trip.
Date of experience: August 24, 2022
jeffrey waibel
1 reviews US
Flight delayed
Flight delayed, missed a connection, had to get a hotel. all the paperwork was submitted when i got home...and got an email back that said 'you'll hear from us in 6 weeks'. Six weeks? This IS your entire business....lol....
Date of experience: August 24, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns from our insureds. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC related to your feedback and have been advised the documentation for your claim was received on August 16, 2022, and due to the extensive claim volumes from the unprecedented Travel Industry, review times have been longer than normal. To receive further clarification, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Felita Comeaux
1 reviews US
Great Customer Service
We received great customer service
Date of experience: August 24, 2022
Tucker Maney
1 reviews US
When I called to ask about insurance
When I called to ask about insurance, the travelex contact was most helpful and didn't try to push anything unnecessary on me. The trip went smoothly, so no experience with a claim this time. On a previous trip, i did submit a claim and it was paid promply.
Date of experience: August 24, 2022
Patricia Burr
1 reviews US
Website is very easy to use and the…
Website is very easy to use and the prices are very good. I have used Travelex several times with only one small claim for trip delay. The claim was handled quickly. I plan to keep using them for my travel insurance.
Date of experience: August 24, 2022
Nikki
1 reviews US
Clear and easy process to set up travel…
Clear and easy process to set up travel insurance for our family. We have used Travelex for many decades and will continue to use it in the future. Sincerely, NH
Date of experience: August 24, 2022
Thomas Faulkner
1 reviews US
HAPPY WITH TRAVELEX
Travelex explained everything well on their website, and the website made things easy. Their pricing was better than most, and was very fair. My wife and I got what we wanted, and we did not feel like we were getting taken.
Date of experience: August 24, 2022
Connie Steinman
1 reviews US
Safe in your Surroundings
The app kept me up to date about Covid, the airline strike, or anything that was happening in the area that I was traveling through. I felt confident in Travelex. Thank you.
Date of experience: August 24, 2022
Yvonne Hunt
1 reviews US
I paid for insurance I can depend on
I paid for insurance I can depend on. I did not file a claim but I believe the next time I travel if I need to I can depend on Travelex to step up to the plate for me and hot a home run.
Date of experience: August 24, 2022
jill
1 reviews US
Super friendly and helpful…
Super friendly and helpful representative on phone. Her name was Jeanie. She was patient, spoke clearly and didn’t act like I was wasting her time. She was excellent to explain exactly what kind of coverage I was purchasing and my options. I waited on the phone for about 35 minutes but to have my questions answered and additional guidance was great.
Date of experience: August 24, 2022
Kiera Franks
1 reviews US
Great Insurance
All representatives were very helpful
Date of experience: August 24, 2022
Renee Nestrick
1 reviews US
I had to make a claim due to an…
I had to make a claim due to an unexpected illness and surgery . The process was very easy and I received payment without any problems whatsoever. Thank you for making a difficult time so much easier .
Date of experience: August 24, 2022
Shanchen Ting
1 reviews US
We tested Covid-19 positive in U.K. on 5/27/22
We tested Covid-19 positive in London Airport on 5/27/22. Denied boarding on our reserved flight and could not fly home and stuck in London airport. No place to go. No help from the emergency World Travel Protect/Travelex. The emergency Tel number. Very difficult to claim our Covid-19 medical losses after we have returned home. No loss settlement as of to-date 8/24/22. Very disappointed.
Date of experience: August 24, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns from our insureds. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC and have been advised the policy has paid the maximum benefit amount for Trip Delay and Trip Interruption. I’m happy to hear that your Medical Expenses were paid in full. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. To receive further clarification, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Sincerely, Travelex Insurance Services, Inc.
Juliet
1 reviews US
So thankful to God with bought a travel insurance with Travelex Insurance
A day before we leave for our Dr Jeremiah’s Israel tour, my husband fell while doing his morning walks around our subdivision and busted his forehead and was taken to the Emergency Room. He was so disoriented and we had to canceled our trip. Thank God we purchased a travel insurance with Travelex and was able to get a whole refund of the tour.
Date of experience: August 24, 2022
DTW
1 reviews US
What a relief
After COVID canceled our plans, I submitted documentation and was reimbursed for the insured travel expenses in a timely fashion
Date of experience: August 24, 2022
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Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.