Reviews 3.3
477 total
Baba
1 reviews US
Getting insurance for my needs was very easy
Getting insurance for my needs was very good tailored experience
Date of experience: August 30, 2022
James Smith
1 reviews US
I only gave you a 4 out of 5 because we…
I only gave you a 4 out of 5 because we didn't need to use the insurance. Everything went smoothly. Our travel agent Lori Pelentay always advises us to you in case. Over the past 2 years, our son is in the military and may get called at any time, so we get your insurance should he be called to serve. Since our agent Lori Pelentay believes in you, we believe in you.
Date of experience: August 30, 2022
Thank you for taking the time to post and review us! We deeply appreciate your business and love protecting your travel dreams!
Richard Greenspan
1 reviews US
Telephone delays
you must improve your telephone wait time. before i speak with one of your representatives i have waited on the phone for almost one hour. you need more people handling your phones. we don't have the time to waste on the phone waiting for you to pick up!
Date of experience: August 30, 2022
Thank you for reaching out to us on TrustPilot.com. Our priority is to service our customers. We have notified our Customer Solutions team of your feedback regarding hold times. We have been advised that they found 3 calls from the number listed on your policy. We do not find a call where you held for an hour. Is there possibly another number that you could have called from, so that we can research your experience? If you have any further questions, do not hesitate to contact our Customer Solutions Department at [email protected] or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Landon Noll
1 reviews US
Thank you for your excellent service!
Thank you for your excellent service!
Date of experience: August 30, 2022
Henry Sapp
1 reviews US
Trip Insurance:
Trip Insurance: The process of obtaining the coverage was easy with no problems, Fortunately we did not require the need to use the policy during our trip. I will use you service the next time I need to purchase travel insurance.
Date of experience: August 30, 2022
Patricia Rosta
1 reviews US
I’ve used Travelex countless times…
I’ve used Travelex countless times and I travel securely knowing they are there for me!
Date of experience: August 30, 2022
Mark Seattle
1 reviews US
Fortunately no claims required
Fortunately no claims required. The online purchase was quick and easy, reasonable price, good coverage options and to have piece of mind while preparing to travel and while away in Europe for four weeks was reassuring, especially in these early post pandemic months!
Date of experience: August 30, 2022
Georgia Melander
1 reviews US
This will be our 3rd time taking out…
This will be our 3rd time taking out insurance with you and so far no problems thank you.
Date of experience: August 30, 2022
Cheryl Belger
1 reviews US
Great insurance
We always knew Travelex was with us and gave us a feeling of security.
Date of experience: August 30, 2022
lawrence wilson
1 reviews US
Very easy to figure out what you need…
Very easy to figure out what you need and get it within minutes. Ciao!
Date of experience: August 30, 2022
Kim Wilson
1 reviews US
Poor customer service after policy is purchased
This is my first time purchasing a policy solely online. It used to be when I would purchase by phone that the agent would ask me for the beneficiary's name. I don't remember the online form doing so. I received the notification of my policy and that I would need to call to add their name. Why?? This should have been a question in the policy purchase. Now I've been on hold for 15 minutes and counting. Hearing over and over again to stay on the line, my call is important to them. Argh.
Date of experience: August 30, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services makes every effort to review all concerns. We appreciate the feedback. You are a priority to us, and we are committed to servicing our customers as quickly as possible. We have notified our Customer Solutions team of your feedback related to your wait time. I’m happy to hear that you did speak with a Customer Solutions Representative. In the future, the online enrollment form does ask for your beneficiary information or you can also email us directly at [email protected] with your request. If you have any further questions, do not hesitate to contact our Customer Solutions Department at [email protected] or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Jacqueline B
1 reviews US
Luckily,I had no reason to use the…
Luckily,I had no reason to use the insurance. It was a little expensive compared to the rates some of my other friends got for same trip.
Date of experience: August 30, 2022
Michael Bernstein
1 reviews US
Recent travel claim.
I recently acquired COVID while traveling in Europe and needed to delay my return to the U.S., due to need to isolate. It was the first time that I had ever submitted a claim to Travelex, after an estimated 20 trips insured over that past 15 years. My claim was adjudicated fairly. Thank you.
Date of experience: August 30, 2022
Scott Johnson
1 reviews US
Isla Mujeres, Mexico
Our trip was event free but it was nice knowing we had the coverage if we needed it.
Date of experience: August 30, 2022
Julia Smith
1 reviews US
I simply bought the insurance online
I simply bought the insurance online. Very easy and affordable. Fortunately, I didn't have to use it!!!
Date of experience: August 30, 2022
John Flynn
1 reviews US
it was easy and fast
it was easy and fast
Date of experience: August 30, 2022
Rosa
1 reviews US
This is my first time buying insurance
This is my first time buying insurance. They helped me when I could not find their email. Were very kind.
Date of experience: August 31, 2022
Amy
1 reviews US
Gigi was the agent that helped me and…
Gigi was the agent that helped me and my friend and she was very helpful in understanding our policy and revising our policy to meet our needs for our upcoming trip. She also called us back to make sure we understood our coverage before we finalized our policy. Kudos to Gigi!
Date of experience: August 31, 2022
Ellen Nasner
1 reviews US
Customer service was helpful
Customer service was helpful, friendly and professional. Thank you.
Date of experience: August 31, 2022
Albert Moore
1 reviews US
Great time in Switzerland knowing we were fully covered by Travel Ex.
My husband and I, both in our 90's, just spent 2 delightful weeks in Switzerland. It was a bit of a risk but we traveled with family and we were comfortable knowing we were fully covered by Travelex insurance.
Date of experience: August 31, 2022
Contact
About
Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.