Reviews 3.3
477 total
Edgar Rico
1 reviews US
I had no issues during the trip
I had no issues during the trip. Policy language was straightforward, will use again
Date of experience: August 16, 2022
Ella Bailey
1 reviews US
Easy
Easy - no claims.
Date of experience: August 16, 2022
LEIGH
1 reviews US
Many benefits beyond the policy
Easy to use and a lot of Great detail on the app. It is more than just an insurance policy.
Date of experience: August 16, 2022
Ann C. Nichols
1 reviews US
Piece of Mind
Even though we did not have to use insurance on our trip, Travelex gave us the piece of mind we needed. The agents we contacted to see about what insurance would be best were so helpful and not pushing to get a sale. Prices are fair and the choice of plans are excellent. We we definitely use Travelex the next time we plan a vacation.
Date of experience: August 16, 2022
Rafael A Nun Marin
1 reviews US
Great 5 Star Service at all times!!!
Great Coverage and effective and efficient service tailor to the client needs. Travelex is recognized and accepted in all the countries that we travel in Europe for his excellent service and sound professional support. Great application that simplifies the communication and information process from and to the client. Great 5 Star Service.
Date of experience: August 16, 2022
Norman Hamburger
1 reviews US
The application process was easy
The application process was easy. The app was useful and informative. It felt reassuring when it transmitted relevant news related to my location. The emergency contact capability was also nice to see. Fortunately I did not need to place a claim.
Date of experience: August 16, 2022
Betsy
1 reviews US
I was impressed that I got an app to…
I was impressed that I got an app to use in case anything went wrong and they would actually help me. There were also some good instructions when I purchased the insurance. In the past, when I have purchased travel insurance elsewhere, it has simply been "pay your money and file a claim later if anything happens". Thankfully, we didn't need the insurance.
Date of experience: August 16, 2022
Charles Byrd
1 reviews US
Comfort and Secure Backing
I was very fortunate not to have to make a claim to Travelex but the knowledge that I was covered was very relieving.
Date of experience: August 16, 2022
Eri Weber
1 reviews US
I claimed
I claimed, but no answer at all after 2 weeks
Date of experience: August 16, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns from our insureds. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC on your behalf regarding your claim and was advised that on August 3rd, BHSIC sent a claim acknowledgement email along with the Claim Form to the email address that was provided when the claim was initiated online. I’m happy to advise they have re-sent the acknowledgement email. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. To receive further clarification, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
David F
1 reviews US
Can’t get refund when not taking trip
I have been trying to get a refund since I did not travel because the plane was full and I was a non revenue passenger Still have not received the refund
Date of experience: August 16, 2022
Thank you for reaching out to us on TrustPilot.com. Our priority is to service our customers. We have notified our Customer Solutions team of your request for a premium refund and have been advised that they emailed you on August 1st regarding documentation needed since you requested this after the Departure Date. If you have any further questions, do not hesitate to contact our Customer Solutions Department at [email protected] or 1-800-819-9004, Monday-Friday: 8:00 a.m. - 7:00 p.m., CT. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Christopher Chayka
1 reviews US
I feel like it’s nothing more than a…
I feel like it’s nothing more than a scam to scare people into spending money they don’t have on something they don’t need or when they try to use it they find out whatever happened is not covered by this insurance. A HUGE WASTE OF TIME AND MONEY DO NOT purchase!!!!!!!
Date of experience: August 16, 2022
Thank you for reaching out to us; Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns from our insureds. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC, on your behalf, and have been advised that you did call on 8/16/22, but you did not file a claim. You said that your sister was hurt, but she is not a named insured on the policy that you mentioned. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. To receive further clarification, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Sincerely, Travelex Insurance Services, Inc.
Joyce Parker
1 reviews US
Peace of mind with travelex
I was totally satisfied with my experience with travelex insurance. Because I was concerned that I might get covid before my cruise or during my cruise, travelex helped me figure out how to make the best choices and how to cover each aspect of my flights, hotel, cruise and excursions. I downloaded the travelex app and could have contacted travelex immediately if I had had any problems. It ended up that everything went smoothly and I did not need to use my insurance. But the peace of mind that got with the insurance they offered, was worth so much!!
Date of experience: August 16, 2022
Richard Pearcy
1 reviews US
Didn't use you but happy you were there.
I didn't use your coverage but it was comforting to know that it was there.
Date of experience: August 17, 2022
David Papurt
1 reviews US
Thank you for a reasonably priced…
Thank you for a reasonably priced product
Date of experience: August 17, 2022
Amaris
1 reviews US
Very affordable
I buy this insurance every time I leave the country. It is easy to understand and very affordable. Luckily, I have never had to use it. It just gives me peace of mind in case something happens. I do not want to be at the mercy of questionable or limited Healthcare.
Date of experience: August 17, 2022
Valued CustomerBS-1
1 reviews US
Hopefully we never need the insurance.
Hopefully we never need the insurance.
Date of experience: August 17, 2022
Flemming Larsen
1 reviews US
No issues, easy sign-up
Travelex was recommended by a lot of reviewers, so I picked them for a trip to Europe from the U.S. Easy to sign up. I liked having the extra security in case I got Covid quarantined and could not return home at the scheduled time. Nothing happened though, but still happy I signed up with Travelex.
Date of experience: August 17, 2022
Bettsye Rose
1 reviews US
Fortunately I did not need to use this…
Fortunately I did not need to use this insurance for my trip. However, I found it to be very reasonable in cost for the benefits it provided. I will use this company again.
Date of experience: August 17, 2022
Lisa Welker
1 reviews US
Extremely helpful and responsive!
Extremely helpful and responsive!
Date of experience: August 17, 2022
Sara Powell
1 reviews US
Still waiting on payment...
I submitted a claim in May, it was approved, received an email stating I would receive payment electronically. We are now in mid-August with no sign of payment. I have emailed but received no response. If payment had been received, this would be a 5-star review for the nice customer service when purchasing the policy and ease of filing the claim. Unfortunately, the lack of attention & completion of the final piece (payment) is still outstanding forcing me to give a 1-star. Hopefully, all the pieces will come together soon.
Date of experience: August 17, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC on your behalf and have been advised that a claim payment was made by Direct Deposit on 6/27/2022. I’m happy to hear that it was not returned by the bank and the claim representative left you a message regarding the payment. If you have any further questions, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Sincerely, Travelex Insurance Services, Inc.
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Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.