Reviews 3.3
477 total
J Nunn
1 reviews US
Easy to purchase
Easy to purchase and included all the protection we are looking for our trip
Date of experience: August 24, 2022
Shawna
1 reviews US
This company operated just as it…
This company operated just as it should! Unfortunately, I had to cancel a trip to Greece due to medical reasons of my traveling companion. We filed our claim and received our money back in a very reasonable amount of time.
Date of experience: August 24, 2022
D. Williams
1 reviews US
Excellent
Excellent. Peace of mind, although I didn’t have a claim, it was great to know I had coverage for the unexpected and the price was reasonable.
Date of experience: August 24, 2022
Michael Bermudez
1 reviews US
Paid
Paid. Reasonably easy process. Takes a bit longer to pay than ideal but I trust that it will eventually be made right.
Date of experience: August 24, 2022
Vernon Carriere
1 reviews US
Easy to work with.
Easy to work with.
Date of experience: August 24, 2022
Chizuko Nakashima
1 reviews US
Very helpful and kind people to help…
Very helpful and kind people to help me, I am very happy for services.
Date of experience: August 24, 2022
Chun-Yi Wu
1 reviews US
The experience was great!
We called Travelex the day after our flight out of Atlanta was cancelled, and the agent helping us was super helpful. She answered all of our questions about our policy, started the reimbursement process, and even chatted with us on what we can do in Atlanta while we wait for our substitute flight. While it did eventually take quite a while for the reimbursements to come back, the process was very easy.
Date of experience: August 25, 2022
Sheila Richard
1 reviews US
“Protected and Safe”
The representative was very knowledgeable about the insurance policies and in helping me make the best decisions on what I needed or didn’t need.
Date of experience: August 25, 2022
Denise Moret
1 reviews US
Best pricing and coverage overall that…
Best pricing and coverage overall that I found in comparing rates for travel insurance for cruises with other carriers. I would use them again.
Date of experience: August 25, 2022
Hannele Petersen
1 reviews US
NO need for insurance during the trip.
Thankfully we didn't need to use our insurance as all our fligths were OK and didn't have any health issues during our month-long trip overseas!
Date of experience: August 25, 2022
Thank you for taking the time to post and review us! We deeply appreciate your business and love protecting your travel dreams!
Dan V
1 reviews US
Hard to get followup info
I submitted my completed forms with documentation in the middle of June. I was unable to follow my claim on the website because the claim disappeared. When trying to call and speak with someone on the phone, I waited over an hour and finally gave up. I called back a couple of days later and finally got thru after 45 minutes of waiting. The young man found my claim and didn't understand what the delay in processing it was. He was going to get back to me. It's been now 2 days and I still havn't heard from anyone. Would love to know when you are going to pay my claim. Any info would be welcome. Thanks you
Date of experience: August 25, 2022
Thank you for reaching out to us on TrustPilot.com. Travelex Insurance Services (“Travelex Insurance”) makes every effort to review all concerns from our insureds. Berkshire Hathaway Specialty Insurance Company (“BHSIC”) is the underwriter and claim administrator for the policy you purchased. Travelex Insurance does not make claim determinations. We have contacted BHSIC related to your feedback and have been advised after all documentation was received on August 6th, 2022; your claim was paid on August 22, 2022, via EFT. It is important to remember that insurance is highly regulated, and all claims are determined based on the required documentation submitted and the policy details for the policy you purchased. To receive further clarification, you may contact BHSIC at 855-205-6054 option 2, Monday - Friday: 7:00 am-7:00pm CT, or by email at [email protected]. Thank you again for your feedback. Sincerely, Travelex Insurance Services, Inc.
Marilyn J Mohler
1 reviews US
I did not need to ask for any help…
I did not need to ask for any help regarding my trip, but I felt very secure that you would be there.
Date of experience: August 25, 2022
Darlene
1 reviews US
Very Happy
Right up front Travelex said they were running behind that was fine I let them do their thing, when it came to the end and said they still need this, that and the others thing, I submitted what they requested and called them to advise I sent it. The person who answered the phone said the would expedite it and they did I received an email approved and I was paid within 1 day 😊
Date of experience: August 26, 2022
B Warrington
1 reviews US
Travelex is the best and most responsive!
Travelex is the best, I used them to secure/protect travel to several places and they were responsive to my needs. There were instances during COVID19 resulting in rescheduling the time and location - they were amenable to it once notification was made in a timely manner per the contract. Highly recommend the Select coverage - cancel anytime with all the other important coverages.
Date of experience: August 26, 2022
Faola Grant
1 reviews US
I have never bought travel insurance…
I have never bought travel insurance before (always used tour insurance) so Iwas quite confused. Emily explained several different plans and helped me choose the plan I needed. I am very pleased with my first experience with Travelex Insurance.
Date of experience: August 26, 2022
Carolyn Tuurner
1 reviews US
Insuring expensive trips is important
We have reached the point that insuring an expensive trip is very important to us. We insure the portion that we would have no way of recovering. I was happy with the representatives who helped me. It was a quick easy process. Thankfully we didn't have need for the insurance.
Date of experience: August 28, 2022
Anisha D S
1 reviews IN
Travels insurance helpful for the…
Travels insurance helpful for the people.
Date of experience: August 28, 2022
Thank you for your review!
Mike Huber from Arcadia University
1 reviews US
The wait times of over 90 min to get to…
The wait times of over 90 min to get to an agent is very frustrating.
Date of experience: August 30, 2022
customer
1 reviews US
I've used Travelex before and was…
I've used Travelex before and was treated very well when I submitted a claim. My one concern, this time, was that it was difficult to navigate your website to find your basic travel plan. You might want to simplify you website to make choosing a plan easier.
Date of experience: August 30, 2022
Carie Bahorski
1 reviews US
Easy sign up
Easy sign up, great reviews
Date of experience: August 30, 2022
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Protect your trip investment and receive emergency travel assistance with a travel insurance plan from Travelex. Anywhere you go, we're there to protect you.