Reviews 3.4
3,008 total
Jacob Keelan
1 reviews US
Took 6 weeks to arrive
Took 6 weeks to arrive. Asked status and got a picture saying you cant rush art. Recieved cheap looking plugs. Don't recommend using them.
Date of experience: March 30, 2022
stoney garcia
1 reviews US
Takes too long to fill orders.
Takes too long to fill orders.
Date of experience: March 30, 2022
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Brandon Howard
1 reviews US
Paid for 2 day shipping and it’s been a…
Paid for 2 day shipping and it’s been a week and still haven’t received
Date of experience: March 29, 2022
Hey Brandon! With our FedEx 2-Day shipping option the 2-Day timeline does NOT begin until the FedEx Carrier Scans it in from our warehouse. It takes 2 FULL Business Days - EXCLUDING weekends to get delivered to you. If the package has been delayed by FedEx, please reach out directly to their customer service team to see what is going on. Make sure to keep us informed when this happens so we can ensure that you get your items so we can further support the claim process for your missing package. ***Once we have shipped and fulfilled your package and it leaves the warehouse with the FedEx carrier, we have no control over any possible delays. Please reach out to FedEx to inquire about filing a claim. Please remember that processing time does not equal shipping time! We promise our small team is working efficiently and quickly to get orders out. **If you have ordered Image Plugs or Engraved items (any custom made items) please refer to our FAQ page for processing times with products such as those. Please let us know if you have any further questions. Here is a link to our FAQ page! https://www.plugyourholes.com/pages/faq
june
1 reviews US
first ever infection
vague and misleading descriptions and WAY too heavy. it was so hard to find a reputable source to size up with and i literally couldn't because they were so heavy, this was the only set with the size i needed too. for the first time in my life i got an infection from stretching and it reversed all my progress because this company only carrie's the size i needed in heavy steel.
Date of experience: March 29, 2022
Paige
1 reviews US
Ordered $50 worth of plugs on feb 27th…
Ordered $50 worth of plugs on feb 27th and still not shipped and no sign of when they'll be shipped. Very frustrating.
Date of experience: March 07, 2022
We could have done a better job, and we are terribly sorry for that. Reach our support team by emailing [email protected]. Include your order number if you need help with an order.
Mark Eastwood
1 reviews AU
Spend over $40 on a pair of stretchers
Spend over $40 on a pair of stretchers. They came in the wrong size and the quality was very low and didn't even look anything like what the photos do. Was very disappointed as I spend ao much money on them to look nothing like what i thought i was buying and they took sooo long to arrive...
Date of experience: March 01, 2022
We could have done a better job, and we are terribly sorry for that. We have escalated this within the team. You should hear back from us soon. Irish PYH
spencer
1 reviews US
Don't send me marketing emails
Don't send me marketing emails
Date of experience: February 01, 2022
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Disappointed
1 reviews US
Looked entirely different than the…
Looked entirely different than the photo, even though I reached out to customer service to confirm. A waste of money.
Date of experience: January 03, 2022
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Lilly
1 reviews US
Plugs never came. Help not given.
Ordered my plugs after thanksgiving and it said they shipped Dec. 3rd, I still have not received my plugs. I’m addition, upon reaching out to support help TWICE, I did not get any resolutions. I’ve asked for a refund and been told the problem was escalated within the team…still have not heard back from anyone. Very frustrated, I was so excited to have my plugs for Xmas and the New year.
Date of experience: January 01, 2022
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Tom
1 reviews AU
Unhappy customer
I have recently received my plugs from my ears next time I think to purchase with this Company I’d be better off going to the bank taking out the money and wiping my backside with it the quality of the products was absolutely disgusting no stability in the plugs at all they Must be made from elastic very similar to an elastic band I wouldn’t recommend this brand to my worst enemy if I had money I would buy this company just to close it down
Date of experience: November 05, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Rob Grant
1 reviews CA
This is probably the 3-4 time ordering…
This is probably the 3-4 time ordering and every time the size is wrong but always fixed but waiting double time sucks
Date of experience: November 03, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Rontonio Porter
1 reviews US
Delivery time is horrible 😫
Delivery time is horrible 😫
Date of experience: November 01, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Bryan Pitt
1 reviews US
Disappointed custoner
Sent the wrong f****** size. I ordered 1/2 in and I damn near got double 00’s. Will never order plugs and or tunnels online ever again. Not only that but every pair of tunnels I actually wanted were “out of stock” two thumbs down. Super disappointed with my experienc. But what can ya do. Gotta unfortunately chalk it up as a loss.
Date of experience: November 01, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Maria Jackson
1 reviews US
Buying plugs here are the worst
Buying plugs here are the worst. They always deliver the wrong sizes. I don't know if they are lazy or just plain dumb. I hope they get better soon.
Date of experience: October 28, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Kevin Harrison
1 reviews US
What happened?
To be honest this place has gone way down. Wrong size plugs being delivered. Bad customer service all around just not what I am used to dealing with from PYH I rep your brand I buy t shirts and merch, I have stickers on my tattoo station that I thought about taking off because when clients ask about it I can’t in good conscience recommend the company anymore. :( sucks because I’ve spent a lot of hard earned dollars with you guys and the last 3-4 orders something has been off with each. Kindly get your ish together lol I still love you guys but damn
Date of experience: October 06, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Joanna Siendija
1 reviews US
It’s been 2 weeks and I haven’t…
It’s been 2 weeks and I haven’t received my order
Date of experience: September 04, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Kyle Kyle
1 reviews US
Ear skins were strong enough to hold a…
Ear skins were strong enough to hold a 2inch lobes
Date of experience: August 03, 2021
We could have done a better job, and we are terribly sorry for that. We have reached out to you via email to try and make it up to you. Thank You!
Nuru Bahari
1 reviews US
It's been almost a month.
I placed my order on Jun 3rd, received notification that it was shipped on Jun 4th. A little over a week later (about 8 or so business days) I reached out to inquire about the status of my delivery and was told by their CS that it take 5-12. Mind you my original order info said 5-7 when shipped. I said no big deal, I can wait a few more days. It's now July 2nd and my order that was supposedly shipped on Jun 4th has still not arrived. Don't order from this company, save your money and save yourself the headache. -Unprofessional - Unreliable
Date of experience: July 02, 2021
MELODY
1 reviews US
I ordered a pair of wooden hangers in
I ordered a pair of wooden hangers in. A size 00 and a pair of coffins in the same size,which is the size of all the earings I've been wearing , it was enough money that I was sent round tunnels for free with the purchase, I get them , I was so excited to wear them but both pairs were too big to be worn , but of coarse the plain tunnels fit which tell me I ordered the right size, so when I emailed and asked for help with it , I was ignored, now I'm stuck with 2 beautiful pairs of earrings I cant wear , so now I have to track down. A new taper in some unknown size because no one will answer me to hopefully be able to wear them one day. Their products are beautiful, but they probably wont fit and customer service is non existent
Date of experience: June 05, 2021
Alice Lacroix
1 reviews CA
Pay more than your plugs in shipping or wait 6 weeks
There are only two shipping choices : Pay more than what your plugs costs or wait 6 weeks... I waited 6 weeks, no package. Now I'm getting copy pasted robotic emails... I'm pretty sure I will never see a refund. AVOID THIS COMPANY.
Date of experience: May 31, 2021
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This all started in a one bedroom apartment in 2006 and now look what you’ve made it! The amazing PYH fans have grown this thing into something that could have never been foreseen. Millions of visitors to the site, Thousands of orders per month, more than a dozen cross country and international tours and still more to come. We don’t have customers, we have a family!