Reviews 4.3
3,591 total
Jeff
1 reviews US
I would like to thank Melissa the…
I would like to thank Melissa the Customer Service Representative who helped me out over and beyond to get my resolved so quickly. Melissa you ROCK!!! Thanks again,
Date of experience: October 18, 2019
Danny
1 reviews US
Thank you for the help
Thank you for the help. Answered my questions and helped me regarding my problem with beverage fridge.
Date of experience: October 16, 2019
Mike Mills
1 reviews US
great service
great service
Date of experience: October 11, 2019
Bree
1 reviews US
Great customer service for our ice maker
Great customer service for our ice maker
Date of experience: October 10, 2019
Beth
1 reviews US
great customer service!
I dealt with Christine from customer service. She couldn’t be more accommodating. Finally a company that has great. Customer service!
Date of experience: October 09, 2019
Sarah
1 reviews US
The representative was courteous and…
The representative was courteous and efficient and was able to resolve my issue very quickly.
Date of experience: October 09, 2019
Ian
1 reviews US
Liz from new air was fantastic
Liz from new air was fantastic! Very friendly and professional.
Date of experience: October 09, 2019
Gregory
1 reviews US
Liz Newair
Liz, was incredible to deal with! Responded within 10 minutes of my email to send me a replacement icemaker. Was very clear on how I ship back, etc..... highly highly recommend New Air & Liz !
Date of experience: October 08, 2019
Margie Egan
1 reviews US
extremely grateful for customer service
We received a damaged item and Liz was extremely helpful in helping us and we really appreciate all of her help to get through this process . Thank you so much
Date of experience: October 08, 2019
JACKIE
1 reviews US
Great customer Service!
Great customer Service! Disappointed that the water cooler I purchased 3-4 years ago is no longer available, (as the cold water spigot piece broke on it and I needed a replacement part), BUT Elmer was very helpful in finding me a spare part---hopefully I'll have the cooler another 3-4 years as it has served us well~
Date of experience: October 08, 2019
Digital George
1 reviews US
Received Wine Cooler AWR 290DB in good…
Received Wine Cooler AWR 290DB in good condition except the front air vent grille was smashed in. Packaging provided excellent protection so the damage would need to have occurred before it was being packed. Contacted Newair rep Christina who guided me through the process (provided necessary documentation...receipt and images) and an immediate replacement order was issued so I am extremely pleased with their customer service and care attitude. Will be happy to consider other purchases from Newair. Recommend without reservation!
Date of experience: October 03, 2019
Earl
1 reviews US
My contact by email was excellent and…Great Service
My contact by email was excellent and my order was completed with no problems! Great service!
Date of experience: October 03, 2019
Michael Bordoy
1 reviews US
Your rep was best had she help me out…
Your rep was best had she help me out great that why I buy products from your company always a grateful customer thank you Michael bordoy
Date of experience: October 03, 2019
brian budzak
1 reviews US
Very helpful,new what I needed and very…
Very helpful,new what I needed and very thorough on all the information
Date of experience: October 02, 2019
Michelle Holguin
1 reviews US
Best customer service anywhere!!
Best customer service anywhere!!! Thanks Newair!
Date of experience: October 02, 2019
Liz
1 reviews US
Service Agent Elizabeth Was Terrific
Service Agent Elizabeth Was Terrific Elizabeth was courteous, knowledgeable, and professional resolved my issue.
Date of experience: October 02, 2019
The Angel Of Ephesus
1 reviews US
The folks n customer service are great!
The folks n customer service are great!
Date of experience: October 01, 2019
Ben Singer
1 reviews US
I was very pleased and grateful of the…
I was very pleased and grateful of the great service I had today from Elmer. He went beyond the call of duty to help me resolve my problem. It’s great to have customer service like Elmer provided. Thank you again
Date of experience: September 30, 2019
Quoc nguyen
1 reviews US
Customer service is really good
Customer service is really good. She help me with everything I need. And she take her time to explain for me
Date of experience: September 27, 2019
Brandon Mohr
1 reviews US
Liz was wonderful she helped me greatly…
Liz was wonderful she helped me greatly with my concern
Date of experience: September 26, 2019
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About
Products that make life more enjoyable for where you live, where you work, and where you play. ABOUT NEWAIR Newair began out of a garage over 20 years ago. In the beginning we primarily sold portable air conditioners and evaporative coolers. Today, our product categories have something for nearly every part of the home. Our web site now offers a wide range of compact appliances, from heating and cooling, to wine and beverage coolers, ice makers, humidors, and more. We’ve since moved out of the garage into a large warehouse and distribution center so that we can offer our customers same day free shipping from our headquarters in southern California or our east coast warehouse. When we first started NewAir, we knew it would be important to focus on quality products that meet our customer’s needs. We also know that great customer service is the backbone of any reputable company. Today, we’re proud to say this has made us one of the most trusted names in compact appliances. On behalf of the Newair family, thank you so much for considering our wide range of products! We’re very confident you’ll love your choice, and if for some reason you don’t, contact us and we’ll make it right.