Reviews 3.9
621 total
Shawn Michael
1 reviews US
Best Service
Trust me Grayson Living has everything you need for your home. They delivered my orders timely and even assembled everything with timely services. After a few days they even called to confirm if I was satisfied. I would soon buy from this brand again.
Date of experience: December 18, 2019
Vicky Bekmezian
1 reviews US
Great customer service
Great customer service
Date of experience: January 25, 2021
Lorraine M
1 reviews US
Fair prices and great customer service
Fair prices and great customer service
Date of experience: January 26, 2021
Elizabeth
1 reviews US
What a wonderful site
What a wonderful site! And to top it off Amanda was incredibly helpful in coordinating pieces for us. Her professionalism and customer service was 5 star for sure . I will certainly be calling her directly for my next order placement . The best!
Date of experience: January 27, 2021
Paula
1 reviews US
Jordan
My sales assistant, Jordan... was excellent. He was extremely professional and very helpful. I did my fairly large purchase... virtually and I could not be happier. Without any reservation, I recommend Grayson and Jordan to anyone looking to make a furniture purchase. Paula
Date of experience: January 28, 2021
Braelynn Tuitupou
1 reviews US
Is this company even real?
Made a purchase and called customer service, no one ever answered. Sent an email, no one ever answered. Don't trust this company for any future purchases.
Date of experience: January 29, 2021
Hi Braelynn! Thank you for bringing this to our attention! So sorry if our communications did not reach you! Sometimes our order updates filter into your spam box. Kindly check [email protected]. We sent an initial order confirmation on 1/22, and followed-up the next day with a manufacturer update and estimated ship date, requesting your confirmation to proceed. Our apologies as we do not have a record of any missed calls or emails. One of our customer service representatives is reaching out to you at this very moment with details on your order update. We take great pride in delighting our customers, and hope we can make this up to you! Please let us know if we can help with anything else!
Frank Mahoney
1 reviews US
Easy online ordering
Easy online ordering. I received an update from the company for shipping and expected delivery. Everything is okay for now.
Date of experience: January 31, 2021
Daniel Adams
1 reviews US
Very Easy Experience!
I saw a negative review remarking on Graysonliving's customer service, and felt the obligation to share my experience. After purchasing a very high end, stained nightstand I was confident in my purchase; the website was very clean and versatile. Within the hour (like 30-45 min) I received an email from an employee to verify my stain choice, as I had failed to include that in my order. Once figured out, I received my product a few days later. As you can see, Graysonliving gave me a very easy experience, even after I had made a mistake. They are quick and care about their customers. I will be back!
Date of experience: February 01, 2021
Mary De Leon
1 reviews US
A beautiful light but the color is not…
A beautiful light but the color is not as silver as I’d like it’s more of a light gold silver. Overall it is a stunning light love it.
Date of experience: February 02, 2021
Lin in Norcal
1 reviews US
Great service and everything was taken…
Great service and everything was taken care of in a timely and professional manner including one item damaged in transit.
Date of experience: February 02, 2021
Jennifer
1 reviews US
I will not be purchasing another piece…
I will not be purchasing another piece of furniture from Grayson. The freight service they use is terrible. I called their freight company about the delivery. No customer service...waited on hold for two hours and finally just sent an email. I received no response to my email. Once item was finally delivered, there was a broken wooden piece to the desk chair. My husband fixed it himself rather than deal with them. They totally wore us out. Lesson learned...never again.
Date of experience: February 02, 2021
Hi Jennifer, Thank you for your feedback! We are so sorry to hear you about your unfortunate shipping experience! Given current circumstances, some of our delivery partners are experiencing high call volumes. In those instances, we encourage our customers to let us know, and we are more than happy to contact that carrier and book the shipment for you! We so apologize your desk chair reached you with a broken leg, but oh so impressed that your handy husband saved the day! :) In the event an item ever arrives damaged, please send word to us using the easy online claim form available on our website. Once we receive the information, we are quick to respond and always strive to make it right! Your experience is important to us! We would love the opportunity to get in touch! Please give us a call or email us at your convenience. Thank you! Grayson Living Customer Service
Sandra Z
1 reviews US
Great Customer Service
Great Customer Service
Date of experience: February 04, 2021
Boston condo
1 reviews US
Grayson had a great selection of rugs…
Grayson had a great selection of rugs for us to choose from for the space needed. Easy ordering although delayed by a few weeks from the original order date. This was emailed and I was given the choice to wait or cancel. Rug is beautiful. Color slightly different in natural light but works in the space as planned. My first time using Grayson and will repeat.
Date of experience: February 04, 2021
lon111
1 reviews US
Very responsive & helpful via email
Very responsive & helpful via email! Answered all my questions without any pushy sales pitch. Monica was great.
Date of experience: February 06, 2021
Doris Stock
1 reviews US
I ordered a leather chair and will not…
I ordered a leather chair and will not get it until March..due to Covid but Graysons customer service were excellent. I would purchase through them again.
Date of experience: February 07, 2021
Cheryl S
1 reviews US
Off white barstools
Delivery was on time - I believe it was even a little earlier. Barstools were beautiful and looked exactly as described. I was very happy with my purchase
Date of experience: February 08, 2021
Lisa Spencer
1 reviews US
My highest regards to Teresa from…
My highest regards to Teresa from Grayson Living. She went above and beyond to help me with my order. The world needs more Teresa’s. Thank you for everything.
Date of experience: February 09, 2021
Karen Flores
1 reviews US
My favorite brands at excellent prices
My favorite brands at excellent prices. I am a repeat customer at Grayson’s. Best website, best customer service and shipping. I would not be redecorating during a pandemic without Grayson’s. I have purchased dining chairs by Bernhardt, a table by Caracole, a centerpiece by John Richard and everything is beautiful and arrived perfectly. I am currently expecting a console table by Caracole and a bench by Bernhardt. Shop here.
Date of experience: February 09, 2021
Karen Dennis
1 reviews US
So far the customer service has been…
So far the customer service has been great. I have t received the merchandise yet so can’t speak to the quality.
Date of experience: February 09, 2021
Jeffrey Borucki II
1 reviews US
The delivery was all sorts of jumbled
The delivery was all sorts of jumbled. Dates off, no idea when, it was pushed back, and then it came ahead of last anticipated schedule. The delivery guy dropped off the box at the end of the driveway on top of snow while it was raining out. Fortunately the product was fine and matched my expectations.
Date of experience: February 09, 2021
Thanks for sharing your feedback. We're sorry your delivery experience did not go as planned. We appreciate your feedback and will do better in the future. Please check your inbox, if you give us another chance, we would like to make it up to you. Thank you, Grayson Living Customer Service
Contact
About
Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.