Reviews 3.9
621 total
Joy
1 reviews US
I appreciated the prompt and accurate…
I appreciated the prompt and accurate response to the question I had about shipment timing.
Date of experience: July 05, 2021
Laurie Muscatello
1 reviews US
It was my pleasure to do business with…
It was my pleasure to do business with Alejandra, she was very thorough and pleasant. I’m very excited to receive my table.. Thank you
Date of experience: July 08, 2021
MARY FAHRENBACH
1 reviews US
Long wait time
Long wait time, but I was notified right away
Date of experience: July 10, 2021
Lisa W. Colorado
1 reviews US
The design manager Mara (sp?) was…
The design manager Mara (sp?) was fabulous. I was just about to give up after two failed internet purchase attempts followed by being disconnected via phone but she called me back and was able to process my order.
Date of experience: July 10, 2021
Connie Gay
1 reviews US
Very helpful and professional
Very helpful and professional. I have never ordered from them so hoping it works out as explained.
Date of experience: July 10, 2021
Cristina Francis
1 reviews US
Great furniture and they helped me a…
Great furniture and they helped me a lot with my delivery! Thank you!
Date of experience: July 14, 2021
Brian
1 reviews US
I was told how long it should take our…
I was told how long it should take our chandelier to reach us after it is shipped. The store has wonderful products to choose from. I wish we lived on the west coast so that we could walk through the store and choose what we wanted for our home. I recommend this store to anyone looking to purchase things for their home.
Date of experience: July 14, 2021
Nancy
1 reviews US
A great experience
On 7/10/21, I spoke with Mora regarding a piece of furniture that I am interested in. She was very kind, informative and professional. Overall, a pleasurable experience ! Nancy
Date of experience: July 14, 2021
Irene
1 reviews US
Great product and great customer…
Great product and great customer service.
Date of experience: July 17, 2021
C. Clark
1 reviews US
Great customer service
Very impressed how hard the company tried to inform me my order was on backorder and giving me the option to cancel it. Another company I ordered through didn’t inform me my order was back ordered and never gave me an option to cancel.
Date of experience: July 17, 2021
Jenny McCauley
1 reviews US
High touch and personal service
They personally called me after sending an e-mail to get my thoughts on a topic in the order. Most companies would have waited for a response to an e-mail and likely would never have followed up!
Date of experience: July 17, 2021
Robin Acker
1 reviews US
Please wait til I receive the goods
Please wait til I receive the goods
Date of experience: July 19, 2021
Hi! Thank you for your feedback. We want to be transparent regarding how we collect reviews. We make two requests for reviews from our customers. The first request improves our website user experience and the service provided by our sales team. The second request is made after delivery and identifies the strengths and weaknesses of our customer service team, third-party delivery partners, and overall customer satisfaction. We apologize if the first request was not expected but look forward to receiving your complete review. Thank you Grayson Living Customer Service
MH
1 reviews US
Outstanding customer service
The customer service rep Monica was outstanding. The original chair that I had ordered was discontinued and she assisted me in finding another fabulous chair. Monica made sure that I was happy. Now that’s 5 star customer service!
Date of experience: July 20, 2021
Alex R. Aitken
1 reviews US
Very knowledgeable staff Response to…
Very knowledgeable staff Response to requests or questions was detailed and timely
Date of experience: July 21, 2021
michelle wren
1 reviews US
Grayson raises the bar!
Beautiful furniture! Phenomenal communication on updates from Grayson re: shipping times, which in this current production climate, is unparalleled.
Date of experience: July 22, 2021
Lee Friedlander
1 reviews US
Love!
What a great company. For a large company made me feel special and the care is top notch!
Date of experience: July 23, 2021
Gregory
1 reviews US
Very efficient and friendly and pleased…
Very efficient and friendly and pleased with purchase.
Date of experience: July 30, 2021
Mitchell Kravitz
1 reviews US
I made my purchase with Alejandra over…
I made my purchase with Alejandra over the phone and it couldn’t have been any easier. She was extremely friendly and very knowledgeable…an overall 5 star customer service experience.
Date of experience: July 31, 2021
Abby Closs
1 reviews US
Your customer service team is top notch!
Your customer service team is top notch!
Date of experience: August 02, 2021
Mr. J Todd Howell
1 reviews US
Great experience...thanks teressa
Sales rep Teresa was very helpful...explaining stock... availability. After 3 calls and full understanding of the delayed availability due to manufacturing slow downs. I was sold with no sales tax to my state and free shipping. Adds up. Thank you. Todd
Date of experience: August 02, 2021
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.