Reviews 3.9
621 total
Kevin
1 reviews US
Incorrect lead times posted
Great site, but the lead times posted to the website we’re off by 4 months. Felt like they could have had better visibility than that before I spent $2500.
Date of experience: August 03, 2021
Hi, Thank you for your feedback. Due to current circumstances, many of our best sellers are out of stock with extended delivery times. We indicate on the top of the product listing - Estimated time for the item to ship, please contact customer service for availability prior to purchase. We also include this at the top of every order confirmation email to our customers. I understand how frustrating backorders can be, and I assure you our manufacturers are working hard to improve availability. Our customer experience specialist will be contacting you with some suggestions and solutions to improve your experience at our store. Thank you Grayson Living Customer Service
Patricia Gimer
1 reviews US
Excellent customer service
Excellent customer service. A live person answered the phone, was gracious and helpful, and quick about it too.
Date of experience: August 03, 2021
Philip Boudousque
1 reviews US
Great service
Great service! I absolutely love the offer button, no tax and no shipping fees😊
Date of experience: August 04, 2021
JG
1 reviews US
First chandelier arrived as promised in…
First chandelier arrived as promised in perfect condition. Excellent Customer Service
Date of experience: August 07, 2021
Jayme Sadr
1 reviews US
Great Service and Beautiful Furnishings
Jordan was great and so helpful. Very excited about my new pieces
Date of experience: August 07, 2021
Tatiana
1 reviews US
Reasonable prices and excellent…
Reasonable prices and excellent customer service.
Date of experience: August 09, 2021
SnowyMountain
1 reviews US
Monica and her staffs are knowledgeable…
Monica and her staffs are knowledgeable about their products, professional, and quick in solving issues and requests. I would buy furniture here again.
Date of experience: August 09, 2021
Christine Li
1 reviews US
Great service and great price
Great service and great price! Always love to buy furnitures from them!!
Date of experience: August 10, 2021
KSK
1 reviews US
One day after placing my order
One day after placing my order, I received an email that the expected ship date of my order was now 3 weeks later than the original ship date.
Date of experience: August 10, 2021
Hi! Thank you for your feedback. Due to current circumstances, many of our manufacturers are a few weeks behind schedule. We publish the current processing times for each manufacturer on the item's product page. Hooker Furniture typically requires 2 weeks for processing, however, due to unforeseen delays at the fulfillment center, we are noticing orders are shipping about 7-10 business days later. I understand how frustrating delays can be, and I assure you our manufacturers are working hard to improve shipping times. Thank you for your patience and cooperation. Grayson Living Customer Service
Customer Emai
1 reviews US
Ordering was as easy as it gets
Ordering was as easy as it gets. Great service. Expecting my furniture delivery to have the same quality of service.
Date of experience: August 12, 2021
Kelly Jones
1 reviews US
Great communication
I was notified when my purchase would be shipped and when to expect it after shipping. I appreciate this attention of keeping a customer apprised of specifics like this.
Date of experience: August 13, 2021
Guilherme Oliveira
1 reviews US
Fantastic customer support!
Pleasant, helpful and competent customer support specialists that pick up the phone within seconds! What a rare commodity these days!
Date of experience: August 13, 2021
Sam
1 reviews US
Such a great experience placing my…
Such a great experience placing my offer and receiving a response and getting the order placed!
Date of experience: August 17, 2021
Kathi
1 reviews US
So helpful on the phone
So helpful on the phone. Answered all my questions and was super pleasant.
Date of experience: August 17, 2021
Jim
1 reviews US
Grayson Living went above and beyond to…
Grayson Living went above and beyond to provide me with excellent customer service.
Date of experience: August 18, 2021
Leslie Newhouse
1 reviews US
Very friendly and helpful service.
Very friendly and helpful service.
Date of experience: August 18, 2021
Tyrone Jordan
1 reviews US
The service was great and helpful with…
The service was great and helpful with my selection. I made the selection was done on line. When I called customer service was right on it. If delivery is as good it will be an overall good experience!
Date of experience: August 19, 2021
Grant Strom
1 reviews US
Great team to work with at Grayson…
Great team to work with at Grayson Living. Outfitted two homes and will be back! Thanks
Date of experience: August 21, 2021
Joan Kaczmarek
1 reviews US
Very helpful sales person
Very helpful sales person. Friendly and efficient. Thanks Mora.
Date of experience: August 24, 2021
Dianne Beaver
1 reviews US
Great selection of furniture and prompt…
Great selection of furniture and prompt respose to questions.
Date of experience: August 27, 2021
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About
Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.