Reviews 3.9
621 total
Judi Kane-Rodriguez
1 reviews US
Ordering went very well Neilly receive…
Ordering went very well Neilly receive in 4-6 weeks
Date of experience: June 11, 2021
Levi
1 reviews US
Great customer service!
Great customer service. Quick response when I used chat to ask a question. Phone conversations were friendly and professional. Definitely buying more furniture pieces from Grayson!!!!!
Date of experience: June 11, 2021
I bought a sideboard/credenza
1 reviews US
Communication is vague
I submitted an offer and didn’t hear back by the day you said I would do I went ahead and ordered. Also, shipping timeline with your suppliers is vague. I needed to know when this piece would arrive and based on the information you provided it’s vague. Hoping I like the actual piece...looking forward to getting it.
Date of experience: June 11, 2021
Hi, Thank you for your feedback. Although we try to respond to all offers within 1-2 business days, an overwhelming amount of inquiries from our Memorial Day Sale has us running a day or two behind. We are working to improve our response time to price match and make an offer promotion. To clarify your order ship date, you can expect your items to ship on 7/15/21. Once the items have left the warehouse, expect an additional 2 weeks for arrival at your home. You can expect delivery between 7/29 - 8/5, depending on carrier availability. Thank you! Grayson Living Customer Service
SMK
1 reviews US
Such a truly disappointing and…
Such a truly disappointing and frustrating experience. First up, when we bought it, your website said it would be ready to ship in a few weeks, so we purchased it. But then you sent us an email the next day and say it's sold out and won't be available for another 7 weeks!!!!! Then you sent another email that said it was coming on a container and that it will now be to me in MID SEPTEMBER and that cancellations won't be accepted after 3 business days of the email!!!!! What the heck? So I bought something -that you later came back and said wasn't actually available, kept moving the date on me and you are telling me I am not allowed to cancel???? I actually really want the bed but reading that email just topped off this entire experience. Why would I no longer have the option to cancel if I wanted to since it won't be here for now for another 3 months. Pretty sure there is a better way to treat your customers in general. What a HORRIBLE customer experience!!!! You have definitely found a way to ensure I never buy from you again
Date of experience: June 14, 2021
Hi, Thank you for your feedback. Due to current circumstances, many of our best sellers are out of stock with extended delivery times. We indicate on the top of the product listing - Estimated time for the item to ship, please contact customer service for availability prior to purchase. We also include this at the top of every order confirmation email to our customers. I understand how frustrating backorders can be, and I assure you our manufacturers are working hard to improve availability. Our customer experience specialist has emailed you an offer that will hopefully improve your experience at our store. Thank you! Grayson Living Customer Service
Max Cardoz
1 reviews US
The order was shipped promptly and the…
The order was shipped promptly and the delivery team was pleasant and efficient. The furniture was delivered in perfect condition.
Date of experience: June 14, 2021
Matthew Earwood, Designer
1 reviews US
Monica was amazing
Monica was amazing. She really went above and beyond for me.
Date of experience: June 14, 2021
Egla Guevara
1 reviews US
Very friendly and helpful
Very friendly and helpful
Date of experience: June 14, 2021
joyce c
1 reviews US
very helpful!
very helpful!
Date of experience: June 14, 2021
ROCHELLE BERKOWITZ
1 reviews US
Great customer feedback and support!!
Great customer feedback and support!! I wish I could upload a picture of my table!
Date of experience: June 15, 2021
Reena Bassi
1 reviews US
Excellent customer service
Excellent customer service
Date of experience: June 15, 2021
JoAnn Caudle
1 reviews US
Best Customer Service
Grayson Living has excellent customer service. I have DR table on order. They’ve been great about keeping me posted on expected delivery. Also, I was the lucky winner of their May IG giveaway. They messaged me immediately & shipped my beautiful gift quickly. They truly care about their customers....I appreciate them so much.
Date of experience: June 17, 2021
Susan Maness
1 reviews US
I placed an order by phone and got a…
I placed an order by phone and got a great price Thank you
Date of experience: June 17, 2021
ashlyn smith
1 reviews US
So far so good
So far so good. We just ordered our table so we may have more to say when it arrives.
Date of experience: June 21, 2021
Leigh Harlow
1 reviews US
Found what I was looking for.
I texted with Monica and she is wonderful to work with. Waiting for delivery.
Date of experience: June 26, 2021
Ruby Garcia
1 reviews US
Very easy
Very easy, lovely experience
Date of experience: June 29, 2021
Kristine Estes
1 reviews US
Rep I spoke with was fantastic and…
Rep I spoke with was fantastic and great to work with. Will definitely look at Grayson Living for future furniture purchases.
Date of experience: June 30, 2021
Victor Saenz
1 reviews US
I recently called regarding my order…
I recently called regarding my order that I have not received and the customer assure me to email me back , in relation to the status of my order and Im still waiting.
Date of experience: July 02, 2021
Hi! Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. We typically reply to all requests within 24 hours, however, due to our 4th of July sale, some responses may have taken 48 hours. Our customer service agents make every effort to respond as promptly as possible to all inquiries, and we apologize for the short delay in providing your requested order update. Our customer service manager has also reached to ensure the matter was resolved to your satisfaction. We value our customers and appreciate the opportunity to address your feedback. Thank you! Grayson Living Customer Service
Tyler Drake
1 reviews US
Fast delivery great customer service
Fast delivery great customer service
Date of experience: July 03, 2021
Donna W.
1 reviews US
Caring & Thorough Customer Care
My sofa delivery date was delayed. Although I was notified by email, Customer Service contacted me by phone to explain the issue and confirm the details and confirm that I wanted to move forward with the order. I truly appreciate the care and follow-up and have enjoyed my GRAYSON LIVING experience! So excited to meet my new sofa!
Date of experience: July 03, 2021
Mary Hahn
1 reviews US
Alejandra was very professional and…
Alejandra was very professional and helpful. Looking forward to my new dining table.
Date of experience: July 05, 2021
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.