Reviews 3.9
621 total
Shari Marakowitz
1 reviews US
Very polite and helpful phone service…
Very polite and helpful phone service to place my order
Date of experience: March 21, 2021
Brian Mornan
1 reviews US
Missed promised delivery second time
Missed promised delivery second time
Date of experience: March 21, 2021
Hi! Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. The Bedtime Beauty Bed is back in stock, however, due to recent events, this manufacturer requires an additional 2 weeks to process shipments. We would love to make things right and have requested expedited processing. Please check your inbox for more details. Thank you! Grayson Living Customer Service
Tamara Black
1 reviews US
Great customer service
Great customer service. Kept informed of order situation and status
Date of experience: March 23, 2021
Patricia Lawlor
1 reviews US
Very friendly and helpful very happy so…
Very friendly and helpful very happy so far!
Date of experience: March 24, 2021
Joyce E
1 reviews US
Great experience
Great experience. Lubomir is very professional and knows how to deal with meticulous clients. He’s patient and pleasant to work with.
Date of experience: March 24, 2021
Shelly Morgan
1 reviews US
Most awesome!
Most awesome! Thank you so much Thresa for the exceptional service!
Date of experience: March 25, 2021
MARTHA COHEN
1 reviews US
While it took quite a while to receive…
While it took quite a while to receive the media cabinet, it was worth the wait. It is probably one of the nicest pieces of furniture I own. And the communication was great. I received a call telling me about the delay and the reason why, much appreciated!
Date of experience: March 26, 2021
Andrea Patterson
1 reviews US
Just ordered a dining room set
Just ordered a dining room set. I had an amazing experience with Grayson Living. Alejandra was very personable, prompt in response, kind beyond words and patient. I hope she is one of your top echelon personnel as she should be.!! Cannot wait for my merchandise.
Date of experience: March 26, 2021
Chris
1 reviews US
Defective latch on expensive storage container
One of my he latches on the decorative storage box was bent, probably during manufacture. Does not latch properly. Poor quality control. Not worth the hassle to return. Will be more cautious with respect to future purchases. Otherwise the product is as advertised.
Date of experience: March 26, 2021
JH in St George UT
1 reviews US
Easy and pleasant transaction
Teresa was great to deal with and remained patient and very pleasant as we changed our order which required some adjustments. Thank you for your help; we look forward to receiving our dining room set!
Date of experience: March 26, 2021
Tania Neshausen
1 reviews NZ
2 x Versace Lamps
I ordered two Versace Lamps, (1x table top and 1x floor). These were ordered July 2020, the table top lamp arrived February 2nd 2021 and Floor Lamp February 19th. I realise with Covid-19 there are delays but this isn't all! I spent $3,710.60 on freight and the Floor Lamp came damaged and I can't even use it, will need to be repaired, so have sent a message back to Grayson Living, same day but still today have not had a reply to when my part will arrive so I can pay someone else to fix. No fitting, No compensation, Not a great experience on $7,000 worth of product 😡
Date of experience: March 27, 2021
Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. Although infrequent, shipping damages can occur when shipping oversized items. We hope the resolution provided will assist with the repair on your item. If you have any other concerns, please contact [email protected] and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
Kathleen
1 reviews US
Helpful staff and ability to make an offer
Helpful staff and I really appreciated the ability to make an offer and reach a compromise.
Date of experience: March 27, 2021
Tori Smith
1 reviews US
Love the furnishings and the service is…
Love the furnishings and the service is exceptional!
Date of experience: March 28, 2021
David Tompkins
1 reviews US
Very professional and courteous
Very professional and courteous, honor pricing and do what is right for the customer. Definitely now on my list of store names to shop in the future.
Date of experience: March 29, 2021
Yvonne Crawford
1 reviews US
I placed my order with Grayson online…
I placed my order with Grayson online ... they were quick to respond with how many days I would be given a update of availability. Unfortunately my order will be delayed through no fault of theirs... so far the communication between them and myself has been very quick and professional. So saying that I would definitely purchase items from them again.
Date of experience: April 01, 2021
Shawn Haberern
1 reviews US
Disappointed that the product was not…
Disappointed that the product was not in stock as advertised. I ordered the bed, with the knowledge that it was in stock and a couple of weeks out. It is still advertised as being in stock. I even talked to customer service about this item, and they never indicated that is was not available for 6 months! So at this time I am going to wait, but very disappointed!
Date of experience: April 02, 2021
Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. Due to the current situation, we are experiencing a number of inventory shortages and our manufacturers are doing their best to alleviate these issues. If you have any other concerns, please contact [email protected] and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
Brian S.
1 reviews US
The Grayson team was very helpful
The Grayson team was very helpful in completing my order and applying my new member discount. Very appreciative. A little bummed that one item will not arrive for a few months, but supply is out of Grayson's control. Appreciate that I could order ahead of time, but would have liked the site to indicate delivery delay was expected at time of initial order placement. Not a big deal, but an opportunity for site improvement.
Date of experience: April 08, 2021
Veronica Lopez
1 reviews US
Buyer beware
Buyer beware. Ordered four chairs from this company. Every chair arrived damaged. First set they offered a small discount. Second set I refused discount and did t hear anything from them. They asked for pictures and more pictures. They mailed me a fabric swatch and I had to take a picture of it next to the chairs. They were going to review for a refund. A month later still didn’t hear from them. I finally had to call my credit card company. Horrible customer service and horrible quality. Do not buy from them!!
Date of experience: April 09, 2021
Hi, Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. Due to recent events outside of our control, John Richard is manufacturing 2 weeks behind schedule. Our customer service agents make every effort to provide the most accurate delivery estimates, however, adjustments may be made given the current information available. If you have any other concerns, please contact [email protected] and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
Judy F.
1 reviews US
Wonderful experience
Had a very positive, seamless purchase from Grayson Living. Everything went incredibly smoothly and I love my piece of Hooker furniture. Really happy with how it all went and will definitely order from them again. Thank you.
Date of experience: April 09, 2021
Ethan Silver-Ellis
1 reviews US
Customer Service Rep was outstanding
I haven’t gotten my furniture yet. And I won’t until probably mid June. So I can’t comment on the product yet. However I had 1 million questions before I committed to purchasing two loveseats. I decided to use the chat function on Grayson living. And I have to tell you the customer service rep was outstanding. Everything from delivery, white glove delivery, the height of the seat from the floor and April discounts. I’m a fan.
Date of experience: April 11, 2021
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.