Reviews 3.9
621 total
Sandra Stecker
1 reviews US
OhhhhLALA looky here‼️‼️‼️
Glad I was able to find a table that peaked my interest so much in Mar 21 . Not happy that it will not be delivered until September because of the pandemic, which is not Grayson living’s fault. 😟😟😟 Must learn how to be more patient🤣🤣 6 more months to wait for a table❓ Yeah it’s that pretty‼️‼️‼️🤗
Date of experience: April 11, 2021
Nadine
1 reviews US
Caracole Avondale bed not the finish I…
Caracole Avondale bed not the finish I expected. Scratches and stains on fabric!!
Date of experience: April 12, 2021
Hi! Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. We have a sample request form available on our website for customers to request fabric and finish samples, free of charge. Please visit: https://www.graysonliving.com/pages/sample-request-form If you have any other concerns, please contact [email protected] and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
Jeffrey Harris
1 reviews US
Disappointing
Disappointing that when I asked about availability prior to ordering that the representative indicated that the desk was in stock and available to ship. At the time of ordering, April 7th, I got an estimated delivery of April 26th. Now I get an email saying that the desk will not ship until May 6th. That is not an acceptable practice, and would expect expedited shipping to correct your issues. Although you have had my money since April 7th, I doubt that anyone will be trying to make this delivery more efficient.
Date of experience: April 14, 2021
Hi Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. Due to recent events outside of our control, Lexington Furniture is fulfilling orders 7-10 business days behind schedule. Our customer service agents make every effort to provide the most accurate delivery estimates, however, adjustments may be made given the current information available. If you have any other concerns, please contact [email protected] and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
larry c
1 reviews US
Customer service gave me a great deal…
Customer service gave me a great deal on a best offer piece of furniture. Very helpful thank you. Shopped around extensively and this was the best price on the Internet by far
Date of experience: April 15, 2021
Tiffany Montgomery
1 reviews US
My chair arrived damaged after waiting…
My chair arrived damaged after waiting 4 months. The frame was cracked. I was refused service or the refund or exchange because I did not keep the box or a picture of the box. All of this after I called them immediately and no one said or emailed back to keep the box. I then was asked one week later for the box or my refund/echange would not be allowed. Now I am out of nearly $5000.
Date of experience: April 16, 2021
Hi Thank you for your feedback. We apologize your order arrived damaged but will work to find an acceptable resolution. When an item is delivered damaged, we ask that customers keep the original packaging so the item can be returned to our warehouse. We try to keep our customers as informed as possible, however, this policy may have been overlooked. Your satisfaction is our priority and given the circumstances, exceptions can be made. Please lookout for an email from our customer experience manager regarding details on your replacement order. Thank you! Grayson Living Customer Service
David Jackson
1 reviews US
Avoid these thieves: They don't have the merchandise they advertise.
So, far, (1 month), they have taken my money, delivered nothing, given no assurance they will ever deliver anything, and harassed me with phone calls. They seem to call to see if they can just forget the contract and keep my money. They indicate this is how they normally do business. There are e-businesses that actually deliver what they promise. I strongly advise against giving Grayson, or JKH Ripoff, or whatever fake name they're presently using your money, and dealing, instead, with a reputable firm.
Date of experience: April 16, 2021
Hi Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. When an order is out of stock, we will contact our customers to see if they would like to cancel their order. This communication is continued until contact is made. Given the current circumstances, we ask our customers to confirm availability by contacting our customer service team, as indicated on the product page and order confirmation. We are experiencing a number of inventory shortages and our manufacturers are doing their best to alleviate these issues. Your satisfaction is our priority. Please contact us and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
Francisco Soto inzunza
1 reviews US
it is my first purchase here !!
it is my first purchase here !! definitely recommended, kind and quick people to effectively solve a problem. Before I was a client of wayfair, they are pessimistic in everything, I think I will never return to that website
Date of experience: April 17, 2021
Diane
1 reviews US
I ordered a desk chair
I ordered a desk chair, which apparently everyone else ordered as well. Grayson Living has been keeping me in the loop about my order and giving me the option of canceling or continuing. This is the first thing I've ordered from them, but so far so good! I love their website. Lots to choose from!
Date of experience: April 18, 2021
Anita Dumesnil
1 reviews US
very courteous with all my phone calls…
very courteous with all my phone calls and informed and knowledge
Date of experience: April 19, 2021
Katherine Wilson
1 reviews US
Good experience so far
The lady I spoke with was kind and helpful. She is still in the process of resolving a potential delivery issue, but she seemed genuinely engaged and willing to work through the issue with me.
Date of experience: April 21, 2021
Frank DeLaPaz
1 reviews US
Great job thank you
Great job thank you
Date of experience: April 22, 2021
ANGEL KODER
1 reviews US
They were great!
They were great!
Date of experience: April 22, 2021
Kathy S
1 reviews US
Customer service
I sent a note stating I purch. This armoire last year. Showed up w/top damaged rt. Down to the bare wood. Refused shpt. Monique immediately sent me an email stating she would watch the order and make sure everything would work out. I said I would think about it. She followed up again and convinced me to order it again. She is a breath of fresh air. Finally, someone who understands customer service. She's a good employer.
Date of experience: April 23, 2021
Matt Porter
1 reviews US
Really disappointed that the shipping…
Really disappointed that the shipping date is almost two months away. This is not a large item and the wait time should have been indicated at the time of purchase.
Date of experience: April 30, 2021
Hi, Thank you for your feedback. Your review is very important to us and we are sorry that your experience did not match your expectations. Due to recent events outside of our control, John Richard is manufacturing 2 weeks behind schedule. Our customer service agents make every effort to provide the most accurate delivery estimates, however, adjustments may be made given the current information available. If you have any other concerns, please contact [email protected] and our customer experience manager will be able to further assist. Thank you! Grayson Living Customer Service
The Decorator
1 reviews US
The sofa table that I ordered was just…
The sofa table that I ordered was just as it appeared in the magazine. I love it.
Date of experience: April 30, 2021
Conny Johnson
1 reviews US
I ordered a beautiful Copeland dining…
I ordered a beautiful Copeland dining table. All the questions I had were answered by Monica and Theresa who were on their Chat site. They were wonderful! Grayson Living was a lot less expensive than any other store. A lady from Grayson followed up by calling me. She was very pleasant and professional. It will take a few months to get the table, but I know Grayson Living will make sure I will be a satisfied customer. In fact I am thinking about buying another table from them.
Date of experience: May 02, 2021
CHRISTIAN Maurer
1 reviews US
SO FAR, SOOO GOOD
I called today to upgrade to white glove delivery. No problem, most of the furniture isn't shipping for 1-3 months. All of that will be white glove. Of course, can't do anything about the pieces that have already shipped. Hope it won't be a big deal. The cust service people are awesomeThey get answers quickly and are very professional.
Date of experience: May 03, 2021
Karen S
1 reviews US
So far so good
So far so good - Placed the order Sunday - by Monday afternoon I had an anticipated shipping date. Longer than I hoped for but in fairness same timeframe as some pieces I just ordered elsewhere. Fingers crossed date can be met!
Date of experience: May 03, 2021
Michele
1 reviews US
All my questions were answered…
All my questions were answered efficiently and it was a pleasant interaction.
Date of experience: May 04, 2021
Cynthia Bolton-Smith
1 reviews US
Great Service.
Great Service.
Date of experience: May 06, 2021
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Grayson Living is the best place to shop for luxury home furnishings online, hand picked and curated for you. Based in world renowned Beverly Hills, Grayson Living has access to an unprecedented selection of the most desired home brands in the world.