Reviews 4.2
2,865 total
KP
1 reviews US
I only brought in change took me right…
I only brought in change took me right away. No waiting that's a plus.
Date of experience: March 21, 2024
Joanne
1 reviews US
Friendly staff
Friendly staff
Date of experience: March 14, 2024
Stephanie
1 reviews US
The service was efficient and helpful.
The service was efficient and helpful.
Date of experience: March 19, 2024
Logan
1 reviews US
Time to upgrade to modern banking standards
The experience in the bank was great. I opened my checking account so I could spend my money with a debit card. It's been 10 days and I still haven't received my card. The online banking app doesn't generate a virtual card to use until one arrives either. I opened a savings account too and have money in both accounts. I plan on using this bank for the long term but I'm a younger customer and I can tell this bank hasn't upgraded to modern standards yet.
Date of experience: March 12, 2024
Hi Logan, Thank you for taking the time to provide your feedback. Our Regional Manager has reached out to help address some of your concerns and ensure your card has been received. When you have a chance, please call the number provided in the voicemail. We apologize for the frustration you have experienced thus far and look forward to hearing from you in order to provide additional insight to our services. Best, BankFive
Julie
1 reviews US
Jim Hanewich is the best!
Jim Hanewich is the best! Incredibly knowledgeable, kind and always available to talk.
Date of experience: February 07, 2024
Richard
1 reviews US
EXEMPLARY CUSTOMER SERVICE
Cynthia Agosto went out of her way to assist me. Bank Five has always had strong customer service and she personified it.
Date of experience: March 26, 2024
Darlene
1 reviews US
Was unable to access secure chat sent…
Was unable to access secure chat sent an email no response yet
Date of experience: March 26, 2024
Hi Darlene, We apologize for your frustration with BankFive. I understand our Contact Center Manager spoke to you to provide an update on your situation and ensure you are up to date. Thank you for giving us another chance at making the situation right. If you require any additional assistance, please don’t hesitate to reach out to us at 774-888-6100. Best, BankFive
Roberto
1 reviews US
Quickness of opening
Quickness of opening
Date of experience: March 26, 2024
Jose
1 reviews US
I couldn’t sign on to may account
I couldn’t sign on to may account. Called customer service. They didn’t help to fix the problem. Tried later and it worked. This happened to me last week also.
Date of experience: March 26, 2024
Hi Jose, Thank you for making us aware of the issues you were having logging into your account. I understand a member of our Contact Center was able to reach you yesterday and help find a solution. We’re glad to hear the troubleshooting was successful and appreciate you giving us another chance to help. Please don’t hesitate to reach out to us if the problem persists, or you need any additional assistance. Best, BankFive
John Callahan
1 reviews US
Bank 5 was called on Saturday (3/23)…
Bank 5 was called on Saturday (3/23) morning with the intention of speaking with the Somerset MA bunch manager regarding a maturing CD. The phone was answered by a Bank 5 associate who said she could offer me the help I needed. The associate was given my 2 account numbers and explained the CD's were maturing on 3/30 and I wanted to check if Bank 5 could match competitive rates from other banks. The associate said she would put in my request to corporate and that I would receive a call back on Monday (3/25) with an answer. I have not as of today. Tuesday (3/26) received a call back from Bank 5. I am disappointed and annoyed by this experience and will pursue moving these accounts away from Bank 5.
Date of experience: March 23, 2024
Hi John, We apologize for the delay in communication you experienced and completely understand your frustration. I understand our Contact Center Manager spoke to you to review the rate requests. We appreciate you taking the time to talk to us and discuss potential options. Again, we are sorry for letting you down initially. I know you are working with out Contact Center, but if you need any additional assistance don’t hesitate to reach out to us at 774-888-6100. Best, BankFive
Ilana
1 reviews US
Customer service
The agent understood my request & helped facilitate it
Date of experience: March 26, 2024
Richard R.
1 reviews US
Efficient service with knowledgeable…
Efficient service with knowledgeable and friendly manager.
Date of experience: March 25, 2024
Edward
1 reviews US
Your banks needs a card making machine…
Your banks needs a card making machine because I’m about to leave because it sucks waiting 7-10 days for a card it’s like I’m getting punish and when I get out of work it’s 6 o’clock and the banks close
Date of experience: March 26, 2024
Hi Edward, We're sorry to hear about your frustration with BankFive. I understand a member of our Contact Center reached out to you schedule a time for you to pick up a new card. Although it does not make up for your experience, please know your feedback has been communicated internally in order to ensure we are accessible to our customers. Thank you for giving us a second chance - we look forward to continuing to serve you as a customer! Best, BankFive
Mojtaba
1 reviews US
Process was smooth and easy.
Process was smooth and easy.
Date of experience: March 19, 2024
Jake Condemn
1 reviews US
Was able to fix my issue in less than…
Was able to fix my issue in less than five minutes!
Date of experience: March 19, 2024
ben
1 reviews US
efficient service
efficient service
Date of experience: March 19, 2024
Donna
1 reviews US
Steve Pereira
I went in to your N Main St Branch with a tough and private issue. Steve Pereira handled my situation very professionally with no judgment. I can’t thank him enough.
Date of experience: March 23, 2024
Susan
1 reviews US
Well I am disappointed
Well I am disappointed. I just received a new debit card on Friday and by Sunday it was closed again because there was hackers trying to charge on it. So once again I am without a debit card. Bank 5 doesn't issue debit cards at the branch so you have to wait for it to come in the mail.
Date of experience: March 19, 2024
Hi Susan, We're sorry to hear about your frustration with BankFive. I understand a member of our Contact Center team spoke with you and offered to schedule a pick up for a new card. Thank you for taking the time to speak with us. We apologize again for this situation and want you to know we appreciate your feedback. Best, BankFive
Jae
1 reviews US
I was always content with bank 5 but…
I was always content with bank 5 but the personal care took me to a different level. I’ll be a customer for another 30 years
Date of experience: March 19, 2024
Patricia A. Stubbs
1 reviews US
I was helped in a few minutes of…
I was helped in a few minutes of arriving. Donna was very helpful and personable and when I left she had fixed my problem and I was all set to continue with my banking experience.
Date of experience: March 22, 2024
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About
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.