Reviews 4.2
2,865 total
Michael
1 reviews US
Hours
Employees at the bank have always been great, but the hours are horrible. First no more Sunday hours and now closes at 3pm Monday-Thursday, I have to leave work early to get to the bank. Only reason I haven’t left for another bank is because I haven’t got around to it yet.
Date of experience: April 11, 2024
Hi Michael, Thank you for providing your feedback. We're sorry to hear about your frustration with BankFive. Our Drive-Up windows often have extended hours beyond lobby hours as well as select locations with Sunday hours which you can view at BankFive.com/Locations. Our Regional Manager has tried to contact you to learn more about your experience and see how we can help make it better moving forward. When you have a chance, please reach out to the number provided in the voicemail or to 774-888-6100. We look forward to hearing from you. Best, BankFive
Noreen
1 reviews US
Friendly and efficient service.
Friendly and efficient service.
Date of experience: April 17, 2024
Susan
1 reviews US
Great service
Great service
Date of experience: April 18, 2024
Russell
1 reviews US
Easy transition to a new bank
Melissa Vincent was very helpful and knowledgeable in opening up my new accounts, answering any questions I may have had. Wasn’t rushed.
Date of experience: April 17, 2024
Edward
1 reviews US
Working with Michelle Guertin has been…
Working with Michelle Guertin has been effortless. She is a great professional that has all the answers and is incredibly accessible! On the other hand, the fact that Bank5 does not have electronic transfer capabilities with my lifelong bank is very annoying and not up to current technology. Thanks for all you do and for being there
Date of experience: April 09, 2024
Hi Edward, Thank you for taking the time to leave us a review. We're sorry to hear about your frustration with electronic transfers. I understand Michelle reached out to you to go through our available options. Please know we are currently in the process of adding another payment capability that may alleviate some of the issues you are experiencing. We will have Michelle share the details with you once that option is rolled out. If you have additional questions, please don't hesitate to contact our Call Center at 774-888-6100. We appreciate you being a customer of BankFive. Best, BankFive
Grace
1 reviews US
Fast results
Satisfied results
Date of experience: April 09, 2024
Maria galvao lopes
1 reviews US
Excellent 100%
Excellent 100%
Date of experience: April 05, 2024
Carol
1 reviews US
Great customer service.
Great customer service.
Date of experience: April 16, 2024
Margaret Walker
1 reviews GB
Overall customer service
Overall customer service
Date of experience: April 24, 2024
Carol
1 reviews US
Very friendly and helpful staff
Very friendly and helpful staff. Professional atmosphere gives confidence.
Date of experience: April 17, 2024
Louise
1 reviews US
I was not at your branch
I was not at your branch . Please call me if you have any questions
Date of experience: April 25, 2024
Hi Louise, We apologize for any confusion caused due to the timing of receiving an invitation to leave us a review. I understand a member of our Contact Center team has reached out to you. Thank you for taking the time to speak with us. If you need any additional assistance, please don’t hesitate to reach out to us at 774-888-6100. Best, BankFive
Susan
1 reviews US
Great customer service at every branch.
Great customer service at every branch.
Date of experience: April 25, 2024
Andrea
1 reviews US
Jared Smith is always extremely helpful…
Jared Smith is always extremely helpful and cordial, Excellent all round! Thank you!
Date of experience: April 18, 2024
Susan
1 reviews US
Customer service friendly and very…
Customer service friendly and very helpful
Date of experience: April 30, 2024
Roberto
1 reviews US
Friendly approach
Friendly approach
Date of experience: April 30, 2024
Nitty Gritty
1 reviews US
Customer service was polite
Customer service was polite, helpful and answered my question. I also was not on hold for very long either, which I appreciated immensely.
Date of experience: April 30, 2024
William
1 reviews US
Had a hold put on my account
Had a hold put on my account. CSR checked and asked if I knew about the charges. I said yes and he unlocked my account.
Date of experience: April 20, 2024
George
1 reviews US
Quick and painless heat loan approval
Quick and painless heat loan approval
Date of experience: April 23, 2024
Marilyn
1 reviews US
Jared is so attentive and did…
Jared is so attentive and did everything to make my problem right.
Date of experience: April 23, 2024
Rita
1 reviews US
The girl on the phone was very helpful…
The girl on the phone was very helpful & understanding.
Date of experience: April 30, 2024
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About
Since 1855, BankFive has been a steadfast source of financial services for its neighbors, offering convenience, reliability and innovative solutions. As a mutual bank with 13 branches and 3 loan offices in Massachusetts and Rhode Island, BankFive is committed to supporting the local community with philanthropy and volunteerism.