Reviews 3.7
466 total
Saza
1 reviews BA
Allurez- Amazing my fave
This store is one of my faves. I just received my necklace I ordered and it came really fast. When I saw it I was surprised how amazing quality it is. Packing was amazing. I get so many compliments everytime I wear it , that's why I highly recommend this store to everyone. Thanks Allurez
Date of experience: February 05, 2016
Megan Leanne Halston
1 reviews CA
I will never shop with them again!
UPDATE: I ordered and paid for a 14kt white gold ring. It has tested as a 10kt ring. The reason the claws appear to be obscuring some of the stones is that several of the stones are smaller and less karats than what we ordered. Several of the sapphires are also severely discoloured and poor quality. The ring has simply been melted and bent to accommodate several smaller stones. Finally, I ordered a size 7 and it is a size 8. I have taken the ring to the jeweller and they are now saying it will be cheaper to build me a whole new ring using the ok-quality stones I have. After two months of correspondence, the best Allurez offered me was a $50 in-store credit. They attempted to call me once, which I missed because I was working, and then sent me an email stating that I seemed unwilling to speak to them. I asked my American Express to open a private inquiry, which has been ongoing, but the update letters continue to say that Allurez has been unresponsive. -------------------------------------------------------------------------------------------------- People of the internet, please please do not make the same mistake as I did and order the most important jewellry of your life from this store. My fiancé and I are getting married in June and we ordered my wedding band from Allurez.com. It is the cathedral 14kt white gold wedding band with diamonds and sapphires. It cost us $1200 after the $75 customs charge. After we placed our order, they emailed me and said that they needed me to email them pictures of my driver's license and my American Express in order to verify that I am real. I was not comfortable putting this on the internet, so I called their customer service department instead. They put me through a series of questions and confirmed that this was enough to process my order. However, the next day, they said that it was not in fact enough, and that I still needed to send the pictures. Against my better judgement, I did so. The next day, I had another email from them saying that they needed copies of my most recent utility bills as well to verify my address (despite it being on my driver's license). Also against my better judgement, I emailed them copies. They then assured me that my order would be processed within 5 to 7 business days. It took them 18. Just to process! I am very glad we ordered so far in advance or someone could have had a terrible wedding day. Unfortunately, it does not end there. The ring arrived and it is in completely unacceptable condition. The engraving on the inside that is supposed to be script font is in huge capital block letters. It also looks like they started engraving a second word (got three letters in; "COO") and then stopped. They did not stamp the ring with 14kt either. Furthermore, while these things are easy to hide on the inside, the claws on the setting are too large for the stones and are almost completely obscuring them from view. When I called customer service asking them if I could please pay to ship it back to them so they could fix these issues, they said no. The best they could do was offer me a $25 in-store credit. Well, I gently told them that I would never be purchasing from them again. They let me know that they are not the jeweller, just a customer service, so there is nothing they can do for me. When I tried to continue speaking with them, the rep cut me off and told me to just send them an email. Luckily, I have found a local jeweller who is going to help me correct my wedding band before the big day. They are also going to test for real gold and stones, as I do not have confidence after my experience that everything will be as expected. Their rings look pretty online, but please do not make the same mistake as I did. Shop local or with larger franchises.
Date of experience: March 02, 2016
At Allurez our customer satisfaction is our number one priority! Our award winning customer service team goes above and beyond to make sure every single customer is satisfied and becomes a lifetime customer. The information in this review is false and defamatory. We sell jewelry with at least 14k gold, and have never manufactured or sold 10k gold, and never will! We only sell jewelry with high quality diamonds, gemstones, and precious metals, and we stand behind everything we sell. If you have any questions or concerns please email us at [email protected] or call us at 800-554-3509 and we will make sure you are one of our thousands of satisfied customers.
Azur
1 reviews BA
All what you need is Allurez
"I am very pleased with the diamond cross necklace that I bought from Allurez. It looks a stunning, and much better in person. The customer service was exceptionally great as well. I recommend them to all my friends."
Date of experience: March 14, 2016
jaca66
1 reviews BA
Great products
Best offer of wedding jewelry you can find here. Professional service, quick delivery, pleasant stuff... Recommended to eveyone who wants to buy something with a good quality, easy way to pay etc.
Date of experience: March 15, 2016
Ben
1 reviews US
So easy to work with and possibilities were endless!
I loved working with Allurez to plan a custom engagement ring for my fiancé. She had showed me about 100 rings she liked love the years and I had kept most of the pictures but when it came to choose from her hints I was clueless! Allure gave me 1 on 1 attention and went through all the photos I had to help create the most beautiful and perfect ring! I am forever grateful for how they helped make the engagement to my soulmate so special! Thank u!
Date of experience: April 08, 2016
Gary Sheffield
1 reviews US
I really like it a lot!
When I saw the diamond heart lariat at allurez.com I instantly made up my mind that I want to buy this. This piece looks so beautiful in white gold and goes with so many of my dresses. I really like it a lot!
Date of experience: April 12, 2016
Lizzy Ullyot
1 reviews US
Great product, service, great prices
I have nothing but good things to say about Allurez. My fiance bought my engagement ring there and he said they had the best price for the style I wanted (they don't have the mark-up that brick-and-mortar stores do). I was absolutely thrilled with my ring (and also thrilled that we didn't have to take out a second mortgage to afford it)! Customer service was also prompt, polite and helpful when I asked about an appraisal for insurance purposes. I would definitely do business with Allurez again!
Date of experience: April 20, 2016
Paula
1 reviews GB
Poor quality jewellry
The 2 rings I bought from Allurez were very poor quality. 2 stones fell out only a month after receiving them. I had the rings assessed by a local jeweller who found a long list of faults with the rings, including that the gemstones weren't even as advertised (these rings were a gift with my children's birthstones). I requested a refund from Allurez, they offered free repair of the broken ring. But this would've involved me paying for shipping both ways - not free at all and I live in England. When I sent through a strongly worded email requesting a refund as the rings weren't as advertised, the company stopped answering. Thankfully I paid for the rings on a credit card and the credit card company have refunded the money to me - after a lengthy process. A very stressful exercise that thankfully I'm almost at the end of - 8 months after ordering. Don't risk buying from this company.
Date of experience: April 22, 2016
At Allurez our customer satisfaction is our number one priority! Our award winning customer service team goes above and beyond to make sure every single customer is satisfied and becomes a lifetime customer. The information in this review is false and defamatory. We stand behind everything we sell 100%! If you have any questions or concerns please email us at [email protected] or call us at 800-554-3509 and we will make sure you are one of our thousands of satisfied customers.
Svetlana
1 reviews US
Beautiful Wedding Ring
My wedding was right around the corner and because I initially had very little time to plan I realized I still had no wedding ring. I found a beautiful ring with stones that were quite large and of very high quality for their price. Because my wedding was so close, I needed to get the ring next day, and Allurez went out of their way to make it happen, and the ring was ready the next day. It was like magic, and so was the look of the ring- it was perfect for the occasion. Not too showy but stones definitely stood out, yet were delicate enough to symbolize the innocence and beauty of a first wedding. It was fit for a princess. I highly recommend Allurez for quality, price, reliability and delivery.
Date of experience: April 27, 2016
Lisa Bigood
1 reviews US
I am Delighted to Buy Necklace
I am delighted to buy this necklace. It is beautiful. It looks delicate but trust me it is strong enough. Highly recommended.
Date of experience: April 29, 2016
Angela
1 reviews BA
Allurez is my best recommendation
I am very pleased with the cooperation with allurez. I recommend to all who love quality jewelry and watches. Do not hesitate to cooperate with allurez. There is also a large selection of beautiful wedding rings and I found the perfect ring for me. I simply fell in love. Of course there is a professional service, which is always available. I will certainly be back again.
Date of experience: April 29, 2016
Shira Schechter
1 reviews US
Best jewelry company
Great quality and customer service is no waiting time with knowledgeable staff. Will definitely recommend!
Date of experience: May 01, 2016
James J
1 reviews BA
5 stars
Great company and great products. Very pleased with the ring i bought and the service I received
Date of experience: May 07, 2016
Carben3
1 reviews US
Great product and EXCELLENT service!
I would definitely use Allurez again. They were accommodating when I needed a custom-engraved wedding band under a very tight turnaround time. I didn't think it was possible but the agent said he would "make it happen." And they did. It is beautiful!
Date of experience: May 18, 2016
Alexis Black
1 reviews RS
Totally satisfied with my Allurez ring
I ordered a ring, actually me and my boyfriend picked it together. I was so happy when it arrived! I'm totally satisfied with my purchase. The ring is amazing, of high quality and fits me perfectly. Their customer service is very kind, the delivery fast and the price for that kind of piece pretty affordable. I honestly recommend this store!
Date of experience: June 06, 2016
Julia Oliver
1 reviews IN
Stylish bangles
Even having so much bangles to wear still i purchased it as i just want to embellish my jewelry box with this elegant and stylish one who knows if the stock finish.
Date of experience: July 21, 2016
Robyn Ebbern
1 reviews US
Ring is actually bang for the bucks! 5-heartwarming stars from my side!
I bought this ring last month for my fiancée after browsing through lots of options. As a customer, I have to say the kind of service they provide is genuine and praise-worthy. Initially, I was overwhelmed with so many options to pick from. But, they were extremely patient with me. And, at last I found this diamond ring! My fiancée absolutely loved this intricately designed ring. I would recommend buying from them! The rings are reasonable and marvelous!
Date of experience: July 27, 2016
Cindy
1 reviews US
Wonderful wedding band
I bought a two tone engraved band for my husband. The price was very reasonable and the quality of the ring is excellent. My husband loves his ring! Unfortunately we weren't as lucky with my ring. It was a beautiful ring for a good price and arrived quickly but it looked different than the picture. It didn't match well enough with my engagement ring. We did have to pay shipping to return the ring but the return and refund process was painless. Associate was very pleasant to work with and helped us immensely.
Date of experience: August 04, 2016
Rohit
1 reviews GB
GREAT SERVICE!!!!
To be honest, I was reluctant to order from Allurez being from Manchester, UK. I thought it would be better to order something from the UK! I was wrong. Allurez had the best pricing on what I required! They provided personal service with multiple emails back and forth to ensure that I received my order before my anniversary. I've never experienced such great service from a company. I would highly recommend Allurez, their service is great! Thank you guys!
Date of experience: August 14, 2016
Taylor C.
1 reviews BA
Engagement ring from my dreams :)
I was looking for a jewelry store to custom make an engagement ring for my fiance. I was really happy to find out about Allurez as they have lots of customization options. The engagement ring I boughtlooks much better in person and my fiance loves it! Thank you Allurez! I will be back to buy the wedding band.
Date of experience: August 25, 2016
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About
In 2010, Allurez was founded by Raphi to make the jewelry shopping experience special once again. Upon researching the industry, he discovered that most jewelry sold in stores was made overseas with inferior quality to jewelry made in the USA, and was sold at extremely high prices. What Raphi did next was launch Allurez for the jewelry customer to go directly to the source, and hired the best designers and jeweler's in the industry. By doing this, Allurez revolutionized the jewelry shopping experience with exceptional quality at affordable prices. Customized for you and filled with true and sentimental value. Since then Allurez has grown to a household name and is now one of the fastest growing jewelry brands in the US. Allurez is featured in the press at Brides, the Knot, Cosmopolitan and many more. THE COMPANY NAME WAS DERIVED FROM THE WORD ALLURE. The Z was added to be a metaphor for the beginning of the alphabet to the end, jewelry is meant to be eternal and last a lifetime. It symbolized the love from the start and is to remind you each and every day.