Reviews 3.7
466 total
Mark W.
1 reviews US
TERRIBLE Experience Ordering A Wedding Band
I ordered (and paid for) a wedding band, which the site indicated was readily available. After not hearing anything from them for several days, they informed me that band wasn't available at that time, and offered me a replacement, which wasn't suitable. I told them that I wanted to cancel the order, if they couldn't fill it within a reasonable timeframe. They ultimately sent me a USPS tracking number and said the ring would go out the next day, but USPS indicated they have still not received the ring. I sent them two emails demanding they cancel the order and refund my money, but they didn't respond to either. I filed a complaint with both the BBB and through PayPal (how I paid for it). Finally, apparently as a result of my complaints (and a full month after I placed the order), they told me that USPS had lost the order, but they could replace it. I told them, again, that I wanted to cancel the order and get refunded. They informed he that had processed the refund, which is now reflected in my PayPal account. This company's behavior throughout this process was, at a minimum, terribly poor customer service (due to unresponsiveness, failure to identify/investigate the USPS issue, etc.) and boardline uthetical. The fact that they eventually refunded my money in no way changes my opinion of them, for all the reasons I've indicated.
Date of experience: February 22, 2024
Sherry
1 reviews US
Best jewelry company!!!
Allurez is one of the best companies I have ever used!!! Each time the customer service is excellent, all products have great quality, and very fair pricing. All my friends and family only use Allurez for purchasing any and all Jewlery.
Date of experience: December 17, 2023
PATRICIA MATESICH
1 reviews CA
Tungsten Ring
Purchased Tungsten ring for my Sons Bday! Amazing piece of jewelry. Quality and style classic modern durable strong craftsmanship Customer service exceptional ! Communication re sizing prompt and efficient! Great experience!
Date of experience: February 11, 2024
Hayley Eyre
1 reviews US
Longtime happy customer!
I own many pieces from Allurez. My most recent is an opal and diamond ring to celebrate the birth of my fifth baby in October. It’s a beautiful piece that goes nicely with my other jewelry. There was an issue with the delivery company but Allurez immediately addressed it and I had the ring in hand the following day. Highly recommend!
Date of experience: March 18, 2024
Nancy Piergentili
1 reviews US
Purchased earrings on layaway
Purchased earrings on layaway. Made the last payment on the layaway and was told earrings would ship on two separate occasions. Never received the earrings so I asked them to cancel the order and refund my money. Now no one is answering my emails. DO NOT BUY FROM THIS COMPANY!
Date of experience: April 08, 2024
Tommy Sells
1 reviews PK
Great experience with Allurez
I recently purchased from Allurez and I'm thoroughly impressed! The ring I received was beautifully made with exceptional attention to detail and quality craftsmanship. Their customer service was also top-notch, providing friendly and helpful support throughout my shopping experience. I highly recommend Allurez for anyone looking for high-quality and elegant jewelry. Truly a 5-star experience!
Date of experience: May 06, 2024
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About
In 2010, Allurez was founded by Raphi to make the jewelry shopping experience special once again. Upon researching the industry, he discovered that most jewelry sold in stores was made overseas with inferior quality to jewelry made in the USA, and was sold at extremely high prices. What Raphi did next was launch Allurez for the jewelry customer to go directly to the source, and hired the best designers and jeweler's in the industry. By doing this, Allurez revolutionized the jewelry shopping experience with exceptional quality at affordable prices. Customized for you and filled with true and sentimental value. Since then Allurez has grown to a household name and is now one of the fastest growing jewelry brands in the US. Allurez is featured in the press at Brides, the Knot, Cosmopolitan and many more. THE COMPANY NAME WAS DERIVED FROM THE WORD ALLURE. The Z was added to be a metaphor for the beginning of the alphabet to the end, jewelry is meant to be eternal and last a lifetime. It symbolized the love from the start and is to remind you each and every day.