Reviews 3.7
466 total
NADINA
1 reviews BA
REVIEW FOR ALLUREZ JEWELRY..
I really recommend this Allurez. The quality of their jewelry is excellent, design is modern and I have received many compliments on the diamond necklace I purchased from them. I will definitely continue to buy jewelry from this site in the future. Recommend to others without hesitation!
Date of experience: August 29, 2016
Elizabet
1 reviews BA
If you looking for perfection you looking for Allurez
My experience with Allurez was perfect. They have wonderful products and I was able to customize the perfect sapphire ring for me! Once I ordered my jewelry communication with Allurez was great. The ring looks sooo beautiful in person. I will be back for more.
Date of experience: September 02, 2016
Maya
1 reviews BA
“Another word for perfection is Allurez”
Really pleasant experience working with Allurez. They worked with me each step of the way and made ordering easy. I could not be happier with the final product, everyone tells me that I have the most beautiful diamond jewerly they've ever seen. Do not hesitate to buy from Allurez, everything is perfect! I will definately be back in the future! If you need beautiful diamond jewelers, my recommendation is Allurez.
Date of experience: September 13, 2016
david smith
1 reviews US
great help
simona was very helpful to me and my special request on my purchase...when making this kind of purchase it is nice to have someone that is respect full and professional...thanks simona...highly recommend...
Date of experience: October 06, 2016
Bill K
1 reviews BA
Custom made diamond eternity band
Recently I bought a custom made diamond eternity band for my wife from Allurez.com She was very suprised and are very satisfied with it. Effort and money are spent in the best possible way
Date of experience: October 11, 2016
Aviva Dworkin
1 reviews US
Made everything so easy and stress free
I am smiling ear to ear because Allurez took the stress out of everything for me! I was looking for a unique and special piece for my mother's birthday and they worked with me not only to pick out the most amazing necklace but also to make sure she received it on time! Thank you Allurez! I consider you my family jeweler and it was such a pleasure!
Date of experience: October 24, 2016
Boatmonger
1 reviews US
Stress Free
This is my second marriage. I was so anxious with this whole process of picking out an engagement ring, I wanted it to be perfect this time! A friend recommended Allurez to me and I was a bit apprehensive of ordering online, but Allurez washed away all my worries. I have to say I've done a lot of jewelry shopping over the years and this experience far surpassed any previous experience. I was able to browse in the comfort of my own home and Allurez was reliable and trustworthy, not to mention just over all incredibly helpful! They genuinely seemed to care and want to help me in this very important decision. I felt more comfortable working with them than any other jeweler before. Thank you!
Date of experience: October 25, 2016
Jenn
1 reviews US
Completely Amazing!
My fiancée proposed to be with my dream engagement ring from Allurez. The quality of this ring is absolutely amazing. The way that light reflects off the diamonds amazes me. No matter where I go I get tons of compliments on my engagement ring. You cannot go wrong with Allurez! I am already searching for our wedding bands and the jewelry I am giving to my bridesmaids on Allurez. You really cannot go wrong with any purchase from them! You will not be disappointed.
Date of experience: October 27, 2016
Paul
1 reviews US
Great Rings, On Time, On Short Notice
I got a $4500 engagement ring and wedding band from Allurez. The value seems really good compared to other sites I priced them against, and they were extremely responsive on the phone and via email. Best of all, the rings came on time, exactly as ordered, with a special request, on short notice (less than a week). Beat that right! -ph
Date of experience: November 03, 2016
Jamie
1 reviews GB
Excellent customer service!
Couldn't have been more accommodating! Fast and helpful responses and they're getting my ring made at short notice with no fuss! Perfect.
Date of experience: November 11, 2016
Stephen Holliday
1 reviews GB
Pink saphire pendant
Purchased a pink saphire and diamond pendant through Simona wonderful service and the quality of diamonds and gems are superb.Purchased from England the whole experience was ten out of ten Faultless high quality products with excellent service.
Date of experience: November 18, 2016
Lee Crawford
1 reviews GB
Wow!
Customer service like I've never seen before. Needed my order delivered to a tight deadline at very short notice and they delivered
Date of experience: December 15, 2016
William Necel
1 reviews US
Communications
Allurez advertised 2 day delivery..my order took 5 days to process..if I knew that I would have chosen a different options for Christmas..by the time I was told when it was to be shipped it was too late for Christmas..I received it on Tuesday after Christmas..my wife really loved the piece but I did not like the feeling that that they would rather make a sales then tell me the processing would delay shipment.
Date of experience: December 29, 2016
Steve Jones
1 reviews US
Premium Quality & Quick Turnaround Time
This is my second time purchasing jewelry from Allurez. Each time, I was extremely pleased with the quality of their jewelry. They have one of the widest selections of products which I have ever seen, and their turnaround time is very quick. I have recommended Allurez to all my friends and family.
Date of experience: January 02, 2017
Brian
1 reviews US
Very pleased with Allurez!
Great customer service. Very helpful throughout the whole process.
Date of experience: February 06, 2017
Sharon Fay Price
1 reviews US
More detailed in person!
The ring is beautiful .I would love the set but am still waiting on imaging of the center stones as soon as I get them I will be ordering the engagement band to go with the band it's self .I ordered the vintage style with heart details!
Date of experience: March 21, 2017
Kristina
1 reviews CA
Tried to cancel order - I lost $1,519.68
I live in Canada, and I ordered a loose diamond from Allurez for the amount of $28,567 CAD. I was invoiced in Canadian dollars and so I sent the payment in Canadian dollars via a wire transfer. The details aren't important as to why, but I ended up cancelling the order before they had even mailed the diamond to me. This is where all hell broke loose. I canceled the order on Friday, March 17th. I was told via email I should expect the money back in my account in "a couple of business days". I called the following Tuesday just to make sure everything was good to go since it is a pretty large sum of money. They informed me I would be receiving a cheque in the mail. I told them I was told it would be sent back to me, the woman said we need the wire information to do that. I asked why I wasn't told this when I initially canceled, she said she didnt know. I provided her all the information required on that same day. The following Monday (6 days later) I called my bank since the money wasn't appearing in my account yet and they said they did indeed receive the funds. It worked out to $27,047.68 CAD. I was shocked that $1519.32 was missing form the amount. I called Allurez to ask what happened to my money. They explained to me that they sent back the exact amount in US funds that they received from me. Meaning they expected me (as the customer) to cover the spread of the conversion rate. I explained that I was invoiced in CAD and had sent CAD and so I expected to receive back my money in CAD - the exact amount I had sent. After speaking to a regular customer service person I said I wanted to speak to a manager to get this resolved. A woman by the name of * was put on the phone. She was rude, unhelpful, and completely unsympathetic. I explained to her that because I was invoiced in CAD and sent CAD I expected the money back - the full amount. All she offered was to send a screen shot of the transfer as proof she sent back the full amount they received. I once again explained to her I was invoiced and paid in CAD. She told me she was "sure her customer service rep would have told me to send US funds because they are well trained". I explained that I was never told that. She told me she would bet her life on it. I told her I would bet her $1520 CAD if she went back and listened to the recordings of the call they would show I was never told that. And if I was wrong she could keep the money but if I was write she had to send me back the rest of the money. She did not take my bet. Through this whole ordeal she did not express one iota of sympathy for my situation. It is pretty jarring to just have $1520 go missing, and for her not to care at all just compounded my frustration. I posted an online review and someone very very high up at the company (whose position Trust Pilot insisted I remove because Allurez complained that it was too identifying) promptly called me to ask me to take the review down as he/she said he/she would handle the situation. Well - he/she emailed me back two days later with no solution whatsoever. So now I guess I am expected to eat this $1520 cost for something I never even had in my possession. I would never recommend anyone shop at Allurez. Because of them I am out $1,519.68. UPDATE: Allurez contacted Trustpilot and tried to have my review taken down by saying I was not a customer. I provided all the proper documentation showing I am indeed a customer. UPDATE 2: Allurez tried to have my review taken down AGAIN because I used the name of an employee. I have edited out the name of the employee. UPDATE 3: Allurez complained I identified the actual position of the higher up person I spoke with so I have edited out that detail as well. UPDATE 4: Allurez emailed me after a year of denying I was ever a customer and told me they would pay me the money I am owed, but only if I take down the reviews. I declined because I do not think I should have to lie on behalf of Allurez to get my money back
Date of experience: March 29, 2017
Alan
1 reviews IL
Amazing Product!
I purchased my engagement ring a while ago through Allurez for my future wife. I must say the product was exactly what I ordered and it came beautifully wrapped in a nice gift box just like I asked ! I will def recommend both my friends and family to use them for any Occasion.
Date of experience: April 03, 2017
Aida Brcaninovic
1 reviews BA
I ended up designing my own ring which …
I ended up designing my own ring which looks a lot better in person.
Date of experience: April 10, 2017
Lauren
1 reviews RS
Perfect jewelry
Love Allurez! This site allows you to design your own jewelry to your exact taste.. I had picked some options for my Fiancé to browse through and after he chatted with their customer service online (they were so helpful!) he surprised me with the ring. I can't stop looking at it. Its simply gorgeous. Excellent customer service, and the ring looks even more stunning in person. Also....I was so impressed with the packaging the ring comes in!
Date of experience: April 23, 2017
Contact
About
In 2010, Allurez was founded by Raphi to make the jewelry shopping experience special once again. Upon researching the industry, he discovered that most jewelry sold in stores was made overseas with inferior quality to jewelry made in the USA, and was sold at extremely high prices. What Raphi did next was launch Allurez for the jewelry customer to go directly to the source, and hired the best designers and jeweler's in the industry. By doing this, Allurez revolutionized the jewelry shopping experience with exceptional quality at affordable prices. Customized for you and filled with true and sentimental value. Since then Allurez has grown to a household name and is now one of the fastest growing jewelry brands in the US. Allurez is featured in the press at Brides, the Knot, Cosmopolitan and many more. THE COMPANY NAME WAS DERIVED FROM THE WORD ALLURE. The Z was added to be a metaphor for the beginning of the alphabet to the end, jewelry is meant to be eternal and last a lifetime. It symbolized the love from the start and is to remind you each and every day.