Reviews 3.7
466 total
Eileen Danton
1 reviews US
I lost my favorite diamond filled heart …
I lost my favorite diamond filled heart necklace and was fortunate to find an exact replica on the Allurez website. Following some questions with customer service on line which were very helpful, I ordered the necklace which was received today. It is absolutely beautiful and is exactly as described. I would not hesitate to recommend this company.
Date of experience: April 24, 2017
Ben R
1 reviews US
Truly an amazing experience
I have been purchasing several jewelry products from online sites for the past several years. I have had both positive and not so positive experiences, but upon my first purchase from Allurez, I will never look back. Their service and commitment towards buyers and their beautiful selection makes Allurez far better than the rest of their competition. The quality of the diamond earrings I purchased were second to none and I will definitely purchasing from them in the future. I recommend this to anyone who is looking to purchase top of the line jewelry at an exceptional price.
Date of experience: April 25, 2017
ANNA M.
1 reviews RS
Fantastic
I was hesitant about buying jewelry online without seeing it. But I decided to give Allurez a chance since they offer free shipping and easy returns. After receiving my necklace I can truly say I am happy with my decision. It looks stunning! Their service was amazing as well. Thank you Allurez!
Date of experience: April 30, 2017
Merima
1 reviews BA
Clients are No 1
Very good quality and personnel is so polite and kind. They are doing their best to help you. I really love shopping here and I would come back here definitely.
Date of experience: July 03, 2017
Glen
1 reviews US
Positive Experience
The Process: Customer service was a great help in getting the order to me in time for my anniversary. They communicated well and were able to ship the item out in time. The Jewelry: Looks great and my wife loves it!
Date of experience: July 06, 2017
Dennis Lish
1 reviews US
I decided to buy a beautiful Allurez …
I decided to buy a beautiful Allurez watch for $600 instead of a $25,000 Rolex that's supposed to tell history. Well, it just tells time and my Allurez watch is just as accurate and much better looking, unless you think the Rolex fonts are orgasmic. In this crazy world, I'm interested in value not "Conspicuous Consumption."
Date of experience: August 11, 2017
Carlos
1 reviews US
Great experience! Amazing Company
Great experience. Gorgeous ring. All I can say is that this is a great company. Their customer service team and jewelers were excellent. They made sure that everything went smoothly and helped me out making sure nothing was delayed for my proposal. My Fiancé absolutely loved the engagement ring. Thank you Allurez
Date of experience: August 17, 2017
Kim
1 reviews US
Allurez had lots of settings to choose …
Allurez had lots of settings to choose from in palladium, for those that have nickel allergies. My ring sparkles and love that I could pick the diamond I wanted in my setting.
Date of experience: August 31, 2017
caroll noyes
1 reviews US
Excellent
Excellent! They had a difficult size available and that made all the difference!
Date of experience: September 01, 2017
connie
1 reviews US
Allurez has very good price for Hidalgo …
Allurez has very good price for Hidalgo rings...Please add more styles for Hidalgo
Date of experience: September 14, 2017
Thank you for your kind words! We look forward to working with you again :)
SARA
1 reviews US
Excellent customer service and prices!
Excellent customer service and prices! I have been happy with my purchases and with customer service. The loyalty points are an added bonus!
Date of experience: September 18, 2017
Thank you for your kind words! We look forward to working with you again :)
Michael Volpe
1 reviews US
Thankful
I am currently an active duty military member and it is very difficult getting my significant other something special. Allurez helped me pick something out that she would love (and she did). Not only that, they went further to ensure that my order was on time for the special occasion and also helped me with a nice box for her. I was able to give it to her for her birthday and they had their one year policy already up in case there was an issue. (Of course there wasnt) I valued it at a jeweler for twice the price that Allurez sold to me for! I was so thankful for them and definitely recommend any military member, or civilian for that matter, with a lower budget, but appreciates fine jewelry check them out. Thank you Allurez :)
Date of experience: October 14, 2017
Thank you for your kind words! We look forward to working with you again :)
Jason Crumrine
1 reviews US
This ring was absolutely amazing
This ring was absolutely amazing! Everything my wife have to hope for. It did take 8 weeks to come in, but it was worth the wait.
Date of experience: October 24, 2017
Thank you for your kind words! We look forward to working with you again :)
Lynne Potter
1 reviews US
DO NOT DO BUSINESS WITH THIS COMPANY!
NOTE: THIS IS THE SECOND TIME ALLUREZ IS ATTEMPTING TO TAKE DOWN MY REVIEW! SEE? it JUST REINFORCES MY REVIEW!! THEY ARE A TERRIBLE COMPANY! I ordered a small ring on line from Allurez (a New York based on-line retailer) on 3/13/17 for $400. When I got the ring, it was not what I thought it was , so I contacted Allurez to return. I spoke to a woman who assured me that they could create the ring I wanted (to match another ring) and so I sent her a photo of my ring and the details (diamonds and pink sapphires). They then quoted me $690 to duplicate my ring, and I then paid the difference to “upgrade” to the new ring on 3/20/17. I received the ring sometime in May and gave it as a gift to my sister. Within 2 months one of the stones fell out. I contacted Allurez on 6/29 to see how to get the ring repaired? I was instructed to ship it back to them, which I did on 6/30/17. The repaired ring was delivered to me on 8/6/17 and I gave the gift back to my sister. Two days later, another stone fell out! She was very upset and then took her ring to a local jeweler. The jeweler inspected it and said it was a poor design and that all of the stones were loose and it was only a matter of time before they all fell out. The local jeweler recommended either a refund or that the ring should completely be re-made. I contacted Allurez immediately ; They agreed to completely make a new ring. I got the new (supposedly re-made) ring on 9/8/17. My sister had it re-inspected . Jeweler told her that he didn’t think it was a re-made ring, and that 4 of the remaining stones were loose! I contacted Allurez and asked for a refund. I was then told it was a custom order and non-refundable ... even if it was defective! And they suggested that my local jeweler was just sour because he didn't get the sale! Ultimately, I took the ring to another local jeweler for a 2nd opinion and he also confirmed that the stones were loose due to a poor setting design. I asked if he could "repair" the ring. He said, no, the prongs did not properly hold those stones and that a new setting would have to be made. So I contracted with him for an additional $483 to have a new ring created and using the stones from the Allurez ring. So, now I had spent $1,173 for a ring that was supposed to cost me $690. At that point, I decided to post a few reviews about Allurez on line, to hopefully warn other potential customers. And then, after posting this review earlier this year, Alurez saw it and then I got a call back from the salesperson to "discuss my order". I told her the story that I had to have a new setting re-made with the old stones. She said she'd talk to a manager and call me back. I then got an email saying they'd be willing to take the ring back for a full refund but it has to be in the original condition. I replied that this wasn't a REAL offer, since I had just TOLD HER ON THE PHONE that I had to have the ring re-made. So, about 5 days later I got a call from a lady identifying herself as “a manager at Allurez” . After I told her the whole story, she apologized for the treatment I received, made it sound like the other agent didn't handle this properly, and then OFFERED TO FULLY REFUND MY PURCHASE PRICE .... just as soon as I took down the negative reviews. She asked if I would return the defective setting, which I said I would do as soon as I received a refund. I actually thought the customer service was turning around. I asked her to put "our verbal agreement" in writing to me via email (being that they would provide me a full refund and I'd return the old setting and then happily remove or amend my bad reviews... ) and said I was happy to put this mess behind us. Long story... even longer.... they wouldn't put it in writing and quit returning my calls... I never got the refund or any more communication. Now, ALLUREZ is contesting my negative reviews by saying they don't believe I am a legitimate customer or had this customer service experience. They are systematically trying to get my reviews taken down. I believe in the value of warning other potential customers so I have spent additional time and energy PROVING THAT I WAS A CUSTOMER AND HAD THIS EXPERIENCE. I have provided 2 review sites, including Trustpilot, with evidence that I did make this purchase, that this was the customer service experience I had, and even providing a VOICEMAIL recording from the Supervisor at Allurez that PROVED she offered me this refund. THIS IS A TERRIBLE COMPANY TO DO BUSINESS WITH. I WOULD NOT TRUST THEM! THIS REVIEW IS NOT FALSE! THEY ABSOLUTELY DO NOT OFFER 100% SATISFACTION OR THEY WOULD HAVE REFUNDED MY MONEY - AS THEY SAID THEY WOULD DO! THIS IS ABSOLUTELY WHAT HAPPENED TO ME AND HOW I WAS TREATED! I AM FAR FROM A SATISFIED CUSTOMER, ALLUREZ, NO MATTER YOUR CLAIM!!!
Date of experience: October 30, 2017
Melissa Bishop
1 reviews US
Rush Delivery
I had to rush a present for my husband for his birthday and Allurez was incredibly helpful! They spoke with me on the phone, helped me pick out a great unique watch and made sure it arrived before his birthday! I am so thankful! Not to mention the watch is stunning and he loves it !
Date of experience: November 13, 2017
Thank you for your kind words! We look forward to working with you again :)
Marsha Jones
1 reviews US
I have had nothing but positive actions …
I have had nothing but positive actions with Allurez. I changed my mind on the length of a necklace and immediate email replys. Their customer service is excellent. I worked for a major jeweler for eight years and these peeps blow them out of the water. Will definitely choose this internet company again
Date of experience: November 27, 2017
Gale
1 reviews US
Eventually resolved
I saw a gorgeous ring that had everything I wanted and placed my order in rose gold. It took a VERY long time for them to make it and when I finally received it, it looked terrible. Not like the ring they had pictured more like a cheap imitation. It was missing a lot of the fine detail that was clear in their photos but was missing on the ring I got. The ring they advertised also had elegant rounded prongs(not like standard prongs) with a round cradle inside it for the diamond to sit on. The ring I received had particularly large, bulky standard type prongs that looked terrible. they even overpowered a 2 carat stone and there was no cradle as advertised. The detail work that was there was sloppy. On top of everything there was even a patch of white on the rose gold ring. They couldn't even take the care to make sure the whole ring was rose gold as its supposed to be. When I contacted them about it they didn't even clearly read my e-mails and would only address one out of multiple details on each message. All their responses were argumentative and said things like maybe I wasn't looking at it in the right lighting and that there other customers appreciate the changes they made from the advertised designs, saying that I should just be happy. I was then told that they Photoshop their images to make them look better. That would be great except they outright added details that apparently don't exist on the ring they actually sell. The only thing they had to say is that I could send the ring back to them(at my expense) and they could see what they could do but saying the ring they sent was as they intended. They then said they could make the prongs thinner if that's what I really wanted. The problem is that the prongs were outright of a different style/design than what they sent not just "thicker" and it also had a cradle that was missing outright. Not to mention the other missing detail work and the patch of white they wouldn't even address. They messed up. Sent something that was different than advertised and act like I'm crazy for actually wanted to get what they advertise. Even though they messed up, I have to pay to send it back and if I want to return it they also deduct the original shipping cost, even though shipping is supposed to be free. For those of you who actually got what you were expecting that's great for you, problem is that you obviously can't always expect what is advertised from these people, and when they do mess up, they will not take responsibility. I eventually filed a PayPal dispute when it became clear these people would not handle this properly. **** I am updating this review to 3 stars because they did eventually agree to take the ring back for a full refund and paid return shipping. They also offered a store credit. Note: Paypal was not able to process the claim because of the claim that the item was a custom order.
Date of experience: December 11, 2017
Lwiles66
1 reviews US
Diamond and emerald ring
Absolutely beautiful ring at a very reasonable price.
Date of experience: December 12, 2017
J W
1 reviews SG
REGRETTED MY PURCHASE. DON'T BUY FROM THEM!!!!
I had a half eternity pink sapphire ring custom made. Requested for a 4mm ring, but the ring they sent was a 3mm. I had this measured TWICE at a local jeweller with vernier callipers to reconfirm. The ring also came tapered at the back, which was NOT what I wanted. There was no mention of tapering in the listing and the picture did not clearly show that it was a tapered back. The actual colour of the pink sapphires were very dull and unlike what was shown on their website. Emailed Allurez about it and they insisted that they sent a 4mm ring. They also insisted that the pictures on the website showed the tapering. Unfortunately the photos were taken at an angle where the tapering was not clearly shown. They also insisted that this is a very popular shade of pink sapphire. That does not answer why the sapphires were so DULL. It made the ring look really cheap! The customer service staff, named Jessica, has a really bad condescending attitude when replying emails. Unfortunately I was stuck with this unhappy purchase as I am an overseas customer not based in the states.
Date of experience: December 15, 2017
Stefan
1 reviews RS
Allurez jewelry
Perfect and beautiful jewelry! Great selection of really beautiful jewelry! I would always choose Allurez for my future jewelry purchases! Came in a lovely box. I'm happy and recommend it to everyone. You wont regret buying from them.
Date of experience: December 26, 2017
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About
In 2010, Allurez was founded by Raphi to make the jewelry shopping experience special once again. Upon researching the industry, he discovered that most jewelry sold in stores was made overseas with inferior quality to jewelry made in the USA, and was sold at extremely high prices. What Raphi did next was launch Allurez for the jewelry customer to go directly to the source, and hired the best designers and jeweler's in the industry. By doing this, Allurez revolutionized the jewelry shopping experience with exceptional quality at affordable prices. Customized for you and filled with true and sentimental value. Since then Allurez has grown to a household name and is now one of the fastest growing jewelry brands in the US. Allurez is featured in the press at Brides, the Knot, Cosmopolitan and many more. THE COMPANY NAME WAS DERIVED FROM THE WORD ALLURE. The Z was added to be a metaphor for the beginning of the alphabet to the end, jewelry is meant to be eternal and last a lifetime. It symbolized the love from the start and is to remind you each and every day.