Reviews 4.6
1,650 total
MRKL
1 reviews US
Helpful Always
Helpful Always From opening my own account, to financing my car, opening my son's account before he left for the Army, everyone who has ever assisted me has always been amazing.
Date of experience: March 24, 2021
Thank you for trusting us to be your's and your family's financial partner! We look forward to helping you and your family continue reaching y'alls financial dreams!
KARAN JACKSON
1 reviews US
Love all the kind people that help
Love all the kind people that help. and get the job done when you need something. Great team
Date of experience: March 24, 2021
Thank you for the 5-stars, Karan! The team that we have built at Texas Bay is second to none. We are always looking out for our best interest and will never pressure them into a product or service. The trust that we have built with our membership is something that we take very seriously.
JIMMY A SOLIS
1 reviews US
There's always room for improvement.
There's always room for improvement.
Date of experience: March 24, 2021
Thank you for the four stars, but we want to make it 5! A member of management will be reaching out to see how we can improve and serve our members better!
VANESSA BAYLIS-VALLERY
1 reviews US
The staff is only working with what the…
The staff is only working with what the company gives. Old Mayberry system of banking. Need major improvements. If I deposit cash, I can't access until 2 business days among others. It's like my 11 year old brother design the website.
Date of experience: March 24, 2021
Thank you for bringing this to our attention. A management team member will be reaching out to you to learn more about your experience and resolve any outstanding issues. We are always looking to better our service for our members and will always try to do so.
EMILY A AGUIRRE
1 reviews US
Amazing!
Very helpful! Explain everything in detail! AMAZING
Date of experience: March 24, 2021
Thank you for such a fantastic review, Emily! We know finances aren't always fun, or easy. Helping our member understand their finances and be confident in them is one of the responsibilities that we take very seriously as our members' financial partners.
JARVIS W NELSON
1 reviews US
Great service
Great service
Date of experience: March 24, 2021
Thank you for the 5-stars, Jarvis! We hope that we will always provide all of our members the 5-star quality of service you all have come to expect from Texas Bay.
M Gonzalez
1 reviews US
Texas bay in some aspects is amazing
Texas bay in some aspects is amazing, but in others’ severely lacks. I think it depends on what day you go in and what branch. The summer wood staff is always efficient and friendly. The northshore branch manager is rude and condescending, and the tellers don’t even give you their name. Phone reps are almost always helpful and friendly.
Date of experience: March 24, 2021
Thank you for bringing this to our attention. We want to work with you to resolve the issue and hear more about your visit(s). A member of management will be reaching out to you soon.
RAMIRO A LOPEZ
1 reviews US
Huge huge help
Huge huge help, took a load off my shoulders..
Date of experience: March 24, 2021
That is what we are here for, Ramiro. We are here to help tackle the big problems or iron out the few small kinks. If it is a concern for our members, it is a concern for us!
JOSHUA THOMPSON
1 reviews US
The website is a mess
The website is a mess. Some transfers can't be done through your phone, & some can't be done at all without going in person or calling their hotline. You also can't see a history of scheduling of transfers made to certain accounts, & the bank says they have no timetable of when any of these issues will be fixed. The hold music is great though.
Date of experience: March 24, 2021
Thank you for your feedback. We always want to continue to better our service for our members. A member of management will reach out and look into resolving any issues that may have come up.
SYNERGY MASSAGE
1 reviews US
I love banking here for my small…
I love banking here for my small business. Easy to make deposits. When I go into the bank it’s always somewhere to answer my questions. I have a small business this bank work perfect for me.
Date of experience: March 24, 2021
Thank you for such an amazing review! We love working with our members and business to help them achieve their financial goals. Whether it's something big or small, we are always here to help!
George Rivera
1 reviews US
Over 40 years of the best service!
I have been a member for over 40 years and always fast and friendly service. Real estate service from Kelly Chaves was the best ever, she explained everything and answered all questions 10+ service. Lorrie Freeman with the insurance department has been handling all of my insurance needs for quite some time she rates a 10+ Too!
Date of experience: March 24, 2021
Thank you for such an amazing review, George! And thank you for trust us for 40 years! You have seen Texas Bay grow up and become the financial institution we are today. We look forward to continuing to be your partner on your way to reaching your financial dreams!
ADEMOYEGUN O SADIQ
1 reviews US
They are super helpful and really nice
They are super helpful and really nice
Date of experience: March 24, 2021
Thank you for the 5-stars! We will always strive to give our members' the 5-star quality of service that you all have come to expect from us.
RJ
1 reviews US
Best Credit Union!
Texas Bay Credit Union is the best! They have the most friendly and helping employees. And their customer skills are always good.
Date of experience: March 24, 2021
Thank you for the review, RJ! We love the team that we have built at Texas Bay. Our team is just one reason why Texas Bay is so loved by our members!
VINCENT OBAYUWANA
1 reviews US
Great job 👏
Great team work
Date of experience: March 24, 2021
Thank you for the 5-stars! We know that teamwork makes the dreamwork. All of the Texas Bay team is fully invested in our members' financial success. We succeed when our members succeed!
MIGUEL A BURCIAGA
1 reviews US
They threat you with respect and help…
They threat you with respect and help you on anything that i need im thankful to be a part of texas bay
Date of experience: March 24, 2021
Thank you for the 5-stars! We love that we get to be your financial partner and look forward to helping you continue to reach your financial dreams!
Belva Cheney
1 reviews US
We have been members since TBCU was in…
We have been members since TBCU was in a room in the Time Office when it was Atlantic Richfield and only had 2 clerks. We have had nothing, but wonderful service all these years. Everyone has always been welcoming and friendly everytime we have been in from day one.
Date of experience: March 24, 2021
Thank you for such a kind-hearted review, and thank you for the long-time membership! You have really seen Texas Bay grow into what we are today! We are grateful that you have trusted us to be your financial partner for so long and hope that we can continue to be so. We promise to always show you and the rest of our members the 5-star level of service that we have became known for.
CURTIS T YOUNG
1 reviews US
Always pleasant
Always pleasant! The men and women are always very professional and courteous. Keep up the good work!
Date of experience: March 24, 2021
Thank you for the 5-stars! We love to see our members and we will always give them the utmost respect and professionalism that they deserve!
CHARLES G MALOY
1 reviews US
Texas Bay employees are very nice
Texas Bay employees are very nice, patient, and real..
Date of experience: March 24, 2021
Thank you for the 5-stars! We love to know what our members think about our service so we can always look to improve.
ASHLEY N STEWART
1 reviews US
No help n getting loan and will not…
No help n getting loan and will not honor items when overdrafting important things
Date of experience: March 24, 2021
We’re sorry you did not receive the level of service you’ve come to expect from Texas Bay. Our goal is always to give our members the best possible service. A member of management will reach out to you and look into resolving the issue.
CAROLYNN JORDAN
1 reviews US
Excellent
Always eager to help.
Date of experience: March 24, 2021
Thank you for the 5-stars, Carolynn! We are always eager to help our members reach their financial goals. We take being a financial partner to heart, and will always continue to do what is in our members' best financial interest!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.