Reviews 4.6
1,650 total
alariza
1 reviews US
Fast
Fast, efficient and friendly staff. Happy customer
Date of experience: March 24, 2021
If your happy, we're happy! Thank you for the 5-stars and the review. We always want to know how our members view Texas Bay and our member service. That is why we always take the time to read and respond to all of our reviews. We listen to our members!
MIRELLA PADUH
1 reviews US
The teller very helpful
The teller very helpful. Long lines inside but get good service.
Date of experience: March 24, 2021
Thank you for the 5-stars, Mirella! Our member service is just one reason why our members love us so much.
ROBERT ORTIZ
1 reviews US
Service and banking been realneasybamd…
Service and banking been realneasybamd simple....and I enjoy using TX Bay Credit Union
Date of experience: March 25, 2021
Thank you for the awesome review, Robert! We love serving members and look forward to continuing to grow with our Houston community.
RUSTY E CARBAUGH
1 reviews US
Always great customer service and…
Always great customer service and everyone is friendly. Willing to help with all our needs.
Date of experience: March 25, 2021
Thank you for the 5-stars, Rusty! We are always willing to assist our members with whatever their financial needs may be.
NORA N ABAMUKONG
1 reviews US
They are all very friendly and helpful
They are all very friendly and helpful. The branch I go to always looks well decorated and neat. I moved from the East Coast and found the branch by accident. I'm glad I found them.
Date of experience: March 25, 2021
We're so glad you found us too, Norman! We value every one of our members. Whether you found us by a happy accident or you were referred from a friend, you will always receive top-of-the-line service.
ALEXIS TREVINO
1 reviews US
Love Texas Bay !
Love Texas Bay !
Date of experience: March 25, 2021
We love you too! Texas Bay was founded by members, for its members. We know we wouldn't be here without y'all. Texas Bay will always serve our Houston community the best way we can.
MICHAEL C MCCUISTON
1 reviews US
Texas Bay Credit Union is always on…
Texas Bay Credit Union is always on point at wut they do they are amazing Credit Union i been with them for a very long time and nothing gos over turned if i don't use my card at a certain place i get a email or call that's wut i like most about it
Date of experience: March 28, 2021
We are always looking out for our members! Financial security is one aspect that goes along with financial health. That is why we take such a proactive approach when looking out for our members.
CHEICK O DIALLO
1 reviews US
I am very pround and very happy of my…
I am very pround and very happy of my bank .
Date of experience: March 28, 2021
Thank you for the 5-stars! We love when our members have the same Texas Bay pride that we have too!
SABAS ALMAGUER
1 reviews US
Every time I deposited by ATM it…
Every time I deposited by ATM it doesn't showed up a different amount and got scare.as well since the page changed I haven't could reedem my points I have visited the location neither your personal have helped me.
Date of experience: March 29, 2021
We are sorry for the annoyance this must have caused. A member will be looking into the situation and will be contacting you soon if one has not done so already. Again, we apologize for the trouble this must have caused and thank you for bringing it to our attention.
BETTY R FREEMAN
1 reviews US
Thank you for everything
Thank you for everything
Date of experience: March 30, 2021
Thank you for being a member! We value each member because we are built by our members, and for our members. We love our Houston community and are excited to continue to grow with it!
Brett Bertrand
1 reviews US
As a business owner
As a business owner, I wanted to share that the team at Texas Bay Credit Union are exceptional! They’re friendly, fast, and thorough. It’s like you have a business partner straight from the moment you meet them and we are very much looking forward to growing our business and relationship with the support from TBCU. 100% recommended.
Date of experience: March 30, 2021
Thank you for such an amazing review, Brett! We love our business members just as much as our regular members. Whether you're wanting to open a member or business account, you will always receive the same top-rated member service that Texas Bay is known for!
JAIRO Y DIAZ
1 reviews US
Excellent service
Excellent service
Date of experience: March 31, 2021
Thank you for the 5-stars, Jairo. Member service is something that we take very seriously at Texas Bay!
SAMANTHA E LOPEZ
1 reviews US
I love this bank:)
I love this bank:)
Date of experience: March 31, 2021
We love our members too, Samantha! We are always here working for them and with them to reach their financial goals.
RODRIGO RODRIGUEZ
1 reviews US
Awesome
I guess I haven’t had any troubles
Date of experience: March 31, 2021
Thank you for the 5-stars, Rodrigo. We hope to always bring you, and all of our members, the 5-star level of service Texas Bay is known for.
CHRISTOPHER AMARO
1 reviews US
Great service
It is easy to handle and worth taking experience to be with the company. And the usage of apps on mobile are very resourceful.
Date of experience: March 31, 2021
Thank you for the awesome review, Christopher. We are always looking to be the best for our members. Let us known what we can do to bump this up to a 5-star!
EDGAR R MUNOZ
1 reviews US
Glad with the service and customer…
Glad with the service and customer support
Date of experience: March 31, 2021
Thank you for the review, Edgar! We are always here to help and work with our members.
ALONSO I MINDIOLA
1 reviews US
TBCU GREAT!!
Never had a problem with TBCU! If I did they were able to help me get it right. Recently I had a problem with a loan payment. But they were able to fix it for me. Special thanks to Karen T, there at TBCU she has helped me refinance my car note and was a big help!!
Date of experience: March 31, 2021
Thank you for such an amazing review, Alonso! Karne is an incredible team member. She always has her members' best interests at heart and is a shining example of what Texas Bay stands for!
JENNIFER B JAGDEO
1 reviews US
Outside Teller Takes to Long
Using your outside teller takes extremely long. Also, if you are in the second spot you have to wait again for the person in front of you to leave! Your inside teller is okay, slow also, but not as much.
Date of experience: March 31, 2021
Jennifer, thank you for your feedback. We apologize for the inconvenience that this would have caused. Also, thank you for talking with and working with our management so that we can better serve you, and the rest of our Texas Bay family.
M. Gonzalez
1 reviews US
Love the summer wood branch as well as…
Love the summer wood branch as well as the loan reps...my only complaint is the Roth shore branch .
Date of experience: March 31, 2021
We’re sorry you did not receive the level of service you’ve come to expect from Texas Bay. Our goal is always to give our members the best possible service. Thank you for talking with our management team to resolve the issue!
CESAR URENA JR
1 reviews US
Loans
Understaff...you would think paying car loans and personals would get you a better relationship with this bank but it doesn't at least to my experience..hope it's not a race think but now and days you never know bank with these ppl 9+yrs just to beg them for my 3rd auto loan and beg them for c.c increase which both were approved after going down the list of what I've payed off What a joke then to get a call from them and ask how was the experience its like an insult I get it banks arent there to help unless there's something worth there time but geez show some character
Date of experience: March 31, 2021
We’re sorry to hear that your experience didn’t meet your expectations. We want you to know that we always have the utmost respect for our members and never meant any harm or insult. Thank you for talking with our management team so that we can better your's and all of our other members' experiences.
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.