Reviews 4.6
1,650 total
Catherine Kisijara
1 reviews US
Was looking to get a lower rate of…
Was looking to get a lower rate of interest on my car loan. My credit score hasn’t been so helpful. I am so happy that I was able to get the help I needed. Luis Barrera was able to lower my rate and payment. With my busy work schedule it isn’t easy to always have to come in to sign and discuss everything. I was able to handle everything by phone, text and email. This worked out perfectly for me! As a bonus he was also able to help me consolidate some of my credit cards with a lower interest rate.
Date of experience: June 04, 2021
Catherine, WOW! Congrats on your lower car loan rate and on consolidating your credit cards! Luis is amazing at finding the right solutions for our members. We always strive to make reaching your financial goals and getting to where you want to be easy and stress-free.
Alex Flores
1 reviews US
Summerwood Location
I just want to say that the Summerwood Location is the best. I am always welcomed with smiles from the teller team. Paula in particular is my favorite, she always goes out of her way to help with my transactions or questions. Thank you Paula! Definitely recommend this location.
Date of experience: June 04, 2021
Alex, thank you for sharing! Paula is amazing and always makes our members feel welcome. Your review has made our day!
Randy
1 reviews US
.Diamond.
Diamond was the operator who assisted me and my wife and she was so polite and helpful and extremely personable. 110% best experience calling anyone from a customer service standpoint. Make her a VP or at the very least a manager.
Date of experience: June 04, 2021
We're so happy to hear about your experience with Diamone! We always want our members to feel welcome and get the best service. Thank you for your review!
Alyssa Flores
1 reviews US
Very knowledgeable staff!
Went in to get information on our first mortgage loan and left more than informed. Katerine was very helpful and knowledgeable.
Date of experience: June 04, 2021
Thank you for the 5-stars, Alyssa! Our Mortgage Department is second to none. They love helping our members get into their dream homes!
Shelia King
1 reviews US
Staff is amazing and very…
Staff is amazing and very knowledgeable. Especially Mr. Luis, he have helped me every time with all services I have with Texas Bay.
Date of experience: June 05, 2021
Thank you for the awesome review, Shelia! Luis is dedicated to his members' financial success. He will always work with them to put them in the best financial position possible!
Dianne Singleton
1 reviews US
Diamond has delivered exceptional…
Diamond has delivered exceptional customer service and patience! I appreciate her knowledge and experience with assisting me with my continuous banking issues. I feel sooo much better now, that I can access and monitor my account!
Date of experience: June 07, 2021
We love to hear it, Dianne! Diamone is quickly becoming one of Texas Bay's best. Her members always walk away happy and confident in their financial future!
Jessica Wilcox
1 reviews US
I had the most wonderful experience…
I had the most wonderful experience with TBCU. Trying to build my credit up and I can't thank Luis enough for guiding me on the path and helping me achieve this. Thank you so much!! I definitely recommend them.
Date of experience: June 07, 2021
Thank you for sharing such an amazing review, Jessica! We succeed when our members succeed. Luis is amazing at helping his members, and putting them on the road to financial success!
Miguel Munoz
1 reviews US
Outstanding financing service
Outstanding financing service. Recently we met with Cammy at the Katy Branch and when she said “she will take care of us” she meant it. She was extremely patient and great listener. The communication via secure SMS made the loan application process so effective, clear and timely. I would strongly recommend TBCU financial services to everyone. - Miguel
Date of experience: June 08, 2021
Thank you for such an amazing reveiw, Miguel! Being your financial partner means that we are there for you at the touch of a button, or in this case, one send of a text.
JORDAN BURNETT
1 reviews US
👍🏼👍🏼
Very helpful and explained everything well, Carlos helped us.
Date of experience: June 09, 2021
Thank you for the review, Jordan! Carlos had made a point to be Texas Bay's best this month!
ethan burnett
1 reviews US
Great Customer Service
Very lively and explained everything thoroughly.
Date of experience: June 09, 2021
Thank you for the 5-stars, Ethan! We always want our members to be confident and excited about their financial future!
TBurn
1 reviews US
Great Experience
Great Experience! Very helpful and informative!
Date of experience: June 09, 2021
Thank you for the 5-stars! We love knowing what our members think about our service.
liljacque
1 reviews US
Diamond was awesome and she helped me…
Diamond was awesome and she helped me with my payoff and she deserves a high five.
Date of experience: June 09, 2021
Thank you for the awesome review! Diamone loves helping her members with whatever they need!
Cheryl Weary
1 reviews US
Extremely satisfied!!
Joanna is awesome! The customer service I received was outstanding. I was treated with respect, understanding and kindness. This is the Branch you need and want to treat you like family.
Date of experience: June 10, 2021
Thank you for sharing this amazing review, Cheryl! We do think of our members like family! We love helping our members succeed!
Jocelyn Madrid
1 reviews US
Mr. Luis Barrera!
Mr. Luis Barrera was a pleasure to work with. He responded to my emails and messages quickly which I really appreciated.
Date of experience: June 10, 2021
Thank you for the 5-stars, Jocelyn! Luis is one of Texas Bay's brightest. He is always going above and beyond for his members!
Michelle
1 reviews US
"SSA" problems solved!
Thank you for taking care of us Amanda Guevara! Have had some problems getting SSA direct deposit and this wonderful, capable young woman got it fixed for us!
Date of experience: June 11, 2021
We love to hear it, Michelle! We love seeing our members, and no matter how big or little the reason that you may come into see us, you will ALWAYS receive the 5-star level of service that Texas Bay is famous for!
Shelia Campbell
1 reviews US
Raul Gonzalez here at the Northshore is…
Raul Gonzalez here at the Northshore is a total sweetheart. He took his time, explained everything well. He made me feel welcome. I appreciate Raul for everything.
Date of experience: June 11, 2021
Thank you for the 5-stars, Shelia! Raul loves working with his members. They always walk away feeling excited and confident in their finances!
Darrell Osborn
1 reviews US
Valerie B
Valerie B. Was great! Very helpful and patient.
Date of experience: June 15, 2021
Thank you for your review, Darrell! We love having Valerie on the team!
Raylene York
1 reviews US
Marcos at Texas Bay was nothing short…
Marcos at Texas Bay was nothing short of an angel. He literally walked me through everything i needed to do and know for starting my new accounts i can not thank him enough!
Date of experience: June 16, 2021
Raylene, we're so happy to hear Marcos could help you with your new accounts. Thank you for your review! We'll be sure to pass on the thanks to Marcos!
Jack Chambers
1 reviews US
I always deal with Sergio,,
I always deal with Sergio,,, he’s fast smart and curious
Date of experience: June 16, 2021
Jack, thank you for your review! We love having Sergio on the team!
Perfect Child
1 reviews US
Estrella was very polite and professional
I had all my questions answered and Estrella was very polite and professional.
Date of experience: June 16, 2021
We're so happy to hear about your experience with Estrella! Thank you for your review!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.