Reviews 4.6
1,650 total
ALMA E GARCIA
1 reviews US
Customer service great love this Bank
Customer service great love this Bank
Date of experience: April 02, 2021
Thank you for the 5-stars! We love our members so it only makes sense that we provide you all the best service we possibly can!
Dawn Rideau
1 reviews US
Loan process
Luis Barrera was Awesome. Loan process was very fast and easy.. Luis communication was Great.. Thank you Again😉
Date of experience: April 07, 2021
Thank you for the 5-stars! Luis is AMAZING! He is definitely one of Texas Bay's brightest!
Jackie Hall
1 reviews US
Not a credit union anymore it's a bank.
Texas Bay Credit union has changed for the worst it's not the friendly one in one credir union that I use to know. I left other bank to come to Texas Bay because I like the way I was greedy when I walk in in credit union and I knew everyone that was working there. Now it to be a Bank a person that's a number that ALl. TEXAS bay you really have changed for the worst. Whomever made this position made a Bad one. Bye
Date of experience: April 09, 2021
Jackie, we're very sorry to hear that you did not receive the level of service that you've come to expect from us. We always want our members to receive excellent service. A member of our team would like to hear more about your experience. Please contact Teri Edge at [email protected] at your earliest convenience.
Candy
1 reviews US
The best hands down!
The best hands down!
Date of experience: April 16, 2021
Thank you for your review!
Ingrid Alvarado
1 reviews US
Such an amazing person who help me…
Such an amazing person who help me apply for a credit card. Great customer service and had patience to help me and explained with detail everything. Thank you so much!
Date of experience: April 16, 2021
Ingrid, thank you for your review! We're happy to help!
MikeandAmanda Swindoll
1 reviews US
Luis was awesome
Luis was awesome! Made the loan process very easy and VERY quick. All in one day! Thank you Luis!!!
Date of experience: April 17, 2021
Thank you for your review! It's always our goal to provide excellent and efficient service. We'll be sure to pass the thanks on to Luis!
Royal Malik tv
1 reviews AE
Very nice site
Very nice site
Date of experience: April 19, 2021
Thank you!
Gloria Soto
1 reviews US
Loan
Luis Barrera thank you so much made my loan process simple at ease. This is my 2nd loan. I am not high tech here, but thank you it was as easy as 123. Professional communication he was helpful even after hours. Once again thank you
Date of experience: April 19, 2021
Thank you, Gloria! Luis is great at simplifying things. We'll be sure to pass on the thanks!
ashley amaya
1 reviews US
I want to thank Luis Barrera for being…
I want to thank Luis Barrera for being very patient with me on this car loan journey. He explained to me in detail what exactly was needed from me. He was also available with a quick response every time I needed him to answer a question for me. Thank you again for making it easy for me.
Date of experience: April 21, 2021
Ashely, we're so happy to hear about your experience with Luis. At Texas Bay, we always want to make things as easy as possible for our members. Congrats on your car loan!
Vr Pro
1 reviews US
Luis was great!
Luis was great!! Quick response and easy to work with! Texas Bay is great!!
Date of experience: April 22, 2021
Thank you for your review! We'll be sure to pass on the thanks to Luis!
kendal burns
1 reviews US
Summerwood Branch
My teller Paula was a great teller, really enjoyed her service. She gives this branch a great atmosphere!
Date of experience: April 23, 2021
Kendal, thank you for your review! We always want our members to feel welcome whenever they walk into a branch.
JC Dream Homes
1 reviews US
I’ve been a tbcu customer for about 4/5…
I’ve been a tbcu customer for about 4/5 years 4/19/21 I applied for a unsecured cc next day was approved. Luis help me make this quick easy transfer from a secured to a unsecured cc. Great customer service & very professional thank you again !
Date of experience: April 23, 2021
Congrats on your new credit card! We love hearing about how we've helped out members. Thank you for your review!
Eric Gutierrez
1 reviews US
Been a customer for a min
Been a customer for a min, and did a application for a loan and Luis was very helpful with my loan. That’s why bank with Texas Bay!
Date of experience: April 26, 2021
Thank you for the 5-stars, Eric! We love our members and love helping them along each step of their financial journey!
Vanessa Lopez
1 reviews US
Great Service
The Summerwood location is the best. Teller Paula in particular has great customer service, she’s very friendly and gets you in and out quickly. The staff at this location is very welcoming and knowledgeable! Great team.
Date of experience: April 27, 2021
Thank you for the wonderful review, Vanessa! Our Summerwood location is filled with Texas Bay stars! Their members always walk away feeling financially confident!
Aileen Rodriguez
1 reviews US
Amazing tellers
Amazing tellers, clean environment, caring team overall at Summerwood!
Date of experience: April 27, 2021
Thank you for the review, Aileen! Our Summerwood team is full of superstars!
valerie Bello
1 reviews US
Summerwood is the best branch
The summerwood branch is hands down the best branch
Date of experience: April 27, 2021
Thank you for the 5-stars, Valerie! Our Summerwood branch is pretty awesome, but so is every other Texas Bay branch! Texas Bay is built on member service and excellence in all that we do.
Michaelkeeprunning
1 reviews US
Valeria is great
Texas Bay Summer-wood is my favorite location. Great service from Valeria Bello. She’s always helpful and very hard working. She always has a positive attitude that is infectious.
Date of experience: April 27, 2021
Valeria is pretty awesome, Michael! She always gives 110% to her members, and she always sets them up for financial success.
Abigail
1 reviews US
Review
Had amazing help from a teller named Alexis. She helped me quick and easy best service I’ve experienced.
Date of experience: April 27, 2021
Thank you for the awesome review, Abigail! We love when our members walk away feeling excited about their finances!
Mitchell Miceli
1 reviews US
Receptionist/Teller Alexis is the best:
Receptionist/Teller Alexis was very helpful and took care of all my financial needs. She is the best there because she can assist with every financial issue. 10/10 highly recommend. -Mitchell M.
Date of experience: April 27, 2021
Thank you for such an amazing review, Mitchell! We make it a point to help set, plan for, and achieve our members' financial dreams!
Angelina Flores
1 reviews US
I had an amazing experience at Texas…
I had an amazing experience at Texas Bay in Summerwood . I got great service by Alexis , she was sweet and very helpful.Always has a positive attitude.
Date of experience: April 27, 2021
Thank you for the 5-stars, Angelina! She is amazing with all of her members, and she is one of Texas Bay's best!
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.