Reviews 4.6
1,650 total
Tony E
1 reviews US
I want to take a minute and brag on…
I want to take a minute and brag on Natalie at Texas Bay Credit Union. I called today to check on a few things with my automobile loan and I got Natalie, the customer service I received from her today was above and beyond words. She answered all my questions and ask if there was anything else she could help me with and thanked me for being a valued customer. Thank you again Natalie for treating us like customers and nog a number. 😊
Date of experience: June 17, 2021
Tony, thank you so much for your review! Natalie is amazing and always makes our members feel welcome! Thank you for being a part of the Texas Bay family.
Cuong Le
1 reviews US
Ok experience but improvements needed
Overall, our refi experience was ok. It would have been much better if the lender explained what to expect after certain milestones were hit. After getting all of our info, we had several docs to esign with mistakes (ie wrong property address). We received several loan estimates not knowing that the last one we signed would be the final estimate before closing. Closing wasn't scheduled for another 10 days. A few days before we closed, we had to ask if we were getting a final CD and the mortgage officer said what we signed over a week ago was it. It would have been nice for her to say this is your final CD so we are comfortable with the numbers. Lender also scheduled us to close at a title company that is in Houston when we're in Pearland. We happen to know that there was a Pearland office for the same title company and had to ask if we could get a courtesy close at title's Pearland office. Small gestures like this makes a big difference in the customer's experience but it was not done. No one from the lender's office confirmed our closing details days before closing. We again had to initiate that conversation to confirm all the details and what to bring to closing. On the day of closing, the Houston title company called about 9:15 am to ask if we were closing today and we said we weren't scheduled until 10 am. Miscommunication happened somewhere between Texas Bay and the title company. We have it in email that we were scheduled for 10 am and confirmed that time with the mortgage officer. Not the end of the world but it does take away from a good experience. With the amount of money that Texas Bay CU will be receiving with our financing, we expected at least a phone call or some communication from the mortgage officer to say congrats or check in to see how it all went. Nothing. We just felt we were another file that was closed and off to the next. We wished we could have provided a better feedback as we just switched over from a national bank in hopes of a better and more personal, local relationship. Hopefully Texas Bay CU can take this feedback so this doesn't happen to another client again.
Date of experience: June 17, 2021
We're sorry to hear that you did not experience the level of quality and service that you expect from Texas Bay. We always want to provide the best possible service. A member of our management team will be reaching out to you soon.
Kay
1 reviews US
Excellent experience with creating account
Excellent experience with creating new account. Marcos was most helpful. Would recommend other users to this bank.
Date of experience: June 17, 2021
Kay, thank you for your review! The best compliment you can give us is recommending us to others!
Jesus
1 reviews US
Luis was good
Luis was good. Fast and super easy.
Date of experience: June 21, 2021
Thank you for the 5-stars, Jesus! Luis is amazing with all of his members!
Barbara
1 reviews US
Luis is very professional
Luis is very professional, love TBAC. Always receive excellent service from this credit union.
Date of experience: June 21, 2021
Thank you for the amazing review, Barbara! Luis's members always walk away feeling excited and confident in their finances!
Harvey Mathis
1 reviews US
Service was great at this location Ms
Service was great at this location Ms. Candace Birkelbach was very helpful
Date of experience: June 21, 2021
Thank you for the great review, Harvey! The ladies at our Pearland branch always go above and beyond for their members'!
Rohan Vaughan
1 reviews US
The branch on Wallisville road did a…
The branch on Wallisville road did a phenomenal job in helping me purchase a new car. Mr. Guevara, one of their Financial Service Representatives, was very diligent and helpful throughout the entire process. He put me at ease.
Date of experience: June 22, 2021
We love to hear it, Rohan! Thank you for sharing such an awesome review! Congratulations on your new ride too!
Eliseo Maldonado
1 reviews US
Quick and excellent service 👍
Quick and excellent service 👍
Date of experience: June 22, 2021
Thank you for leaving us 5-stars, Eliseo! Also, welcome to the Texas Bay family! You'll come to see that member service will ALWAYS prime importance at Texas Bay.
hermoine delco
1 reviews US
Candyce The Great
Candyce was great! She was efficient and very thorough with her work. She had a great spirit and worked in my favor to get everything I needed. Please use her at the Pearland location for your financial needs.
Date of experience: June 22, 2021
Thank you for giving us such an amazing review, Hermoine! Candyce is always going above and beyond for her members! The entire Pearland branch are All-stars!
Janice Etherly knox
1 reviews US
Jessica Engel
Jessica Engel, has such great customer service skills, she’s really friendly, patient and does a great job of helping her clients. I’ve referred my mother and sister because of my experience at the Texas Bay credit Union... Thanks Jessica I loved my experience so much that I’m bringing in my mother and sister today see you soon bye for now
Date of experience: June 24, 2021
We love to hear it, Janice! We love when our members share Texas Bay with their friends and family. We want to help ALL of Houston achieve their financial dreams!
Gill, Maria
1 reviews US
Teresa
Very polite teller, also very helpful with everything I needed!
Date of experience: June 24, 2021
Thank you for leaving us the 5-stars, Maria! We always love knowing what our members think about our service whenever they visit a Texas Bay branch.
Iraiz Cuellar
1 reviews US
Great experience!
Great experience!
Date of experience: June 24, 2021
Thank you for the 5-stars, Iraiz!
ebony young
1 reviews US
Love the service
Love coming here service is always friendly and very helpful; we went to Mrs. Jamie Flores to open a business account and she was very helpful as well and provided a lot of good information. If your looking for a great credit union to go to Texas bay is the one.
Date of experience: June 25, 2021
Thank you for the amazing review, Ebony! Welcome to the Texas Bay family! You will come to find that Texas Bay is full of team members just like Jamie. Excited and eager to help their members reach their financial goals!
Samantha Orbison
1 reviews US
Alexis and Teresa were soooooo helpful
Alexis and Teresa were soooooo helpful, patient, and very sweet.
Date of experience: June 25, 2021
Thank you for the 5-stars, Samantha! Our Summerwood branch is filled with Texas Bay superstars!
Rose Coke
1 reviews US
I re-financed my car today and Luis…
I re-financed my car today and Luis made everything absolutely wonderful and so easy and he was amazing! Thank you!!!!!
Date of experience: June 25, 2021
Thank you for leaving us 5-stars, Rose! Congrats on your refinance too! Luis is always working with his members to put them in the best financial position for them to succeed!
Edgar
1 reviews US
Debt consolidation at Texas Bay with…
Debt consolidation at Texas Bay with Elizabeth Garza she is very knowledgeable and is genuine she explained everything and made sure i got the best possible interest rate and now saving hundreds a month!!!
Date of experience: June 26, 2021
Edgar, congrats on your debt consolidation! We love hearing our members' success stories! Elizabeth is amazing at helping our members. Thank you for your review!
mary williams
1 reviews US
TBCU is the best!
Luis Barrera was the best! From application to finish, every step was expeditious and easy!
Date of experience: June 28, 2021
Mary, thank you for your review! Luis is great at helping our members get what they need as quickly as possible.
Manny C
1 reviews US
Natalie was awesome
Natalie was awesome! Very polite and approachable! I was pleased she following all check points for my withdrawal. Very happy with this branch. Location is perfect and personal are genuinely friendly
Date of experience: June 29, 2021
Thank you for your review! Natalie is amazing at making our members feel welcome. We look forward to seeing you again soon!
Peter Frank
1 reviews US
Great service
Should be 10 stars. They made everything easy and stress free. Communication was great, and alway there to answer my questions quickly and clearly.
Date of experience: June 30, 2021
Thank you for your review, Peter! We always strive to make everything as easy and clear for our members as possible!
Shannon
1 reviews US
Luis helped me consolidate my debt with…
Luis helped me consolidate my debt with a personal loan at TBCU. Not only was the process quick, and I received my funds in two business days, Luis kept me updated every step of the way. He was easy to contact and responded promptly. I will use him as a loan officer for all of my financial needs!
Date of experience: July 01, 2021
Shannon, we are very glad Luis was able to help you with opening a Personal Loan! Luis always helps our members feel excited and confident in their finances.
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About
Everything we’ve done has been to help you achieve your financial dreams. Texas Bay Credit Union was established on May 12, 1936, with the sole purpose of providing the resources needed for members to be in the best financial standing possible. We are here to make sure the road to your dreams is smooth and easily traveled. From wherever you are in that journey now, we provide a clear path to your financial dreams. Through the good and the bad we are here for you. Always. No twists. No turns. No surprises. We are here to guide you to your dreams. As your Financial Partner, your goals become our goals. We will provide you with every last option and opportunity to make your dreams a reality, from being free from debt to being able to take your family on the vacation of a lifetime to purchasing the car or home of your dreams. We are here every step of the way. The path to your financial dreams is waiting for you, right here. Equal Housing Lender. Insured by NCUA.