Reviews 3.5
2,666 total
todd chwialkowski
1 reviews US
Poor Quality Diamonds
The quality was far less than advertised. The studs that I bought were supposed to be I-J, I3. The diamonds were no where close to that. The cuts seemed consistent between the two studs. The color did not meet the I-J category at all. The clarity was horrible. Off the scale poor quality compared to other diamond jewelry in our household. I have not brought the studs in for an appraisal, so cannot comment on the carat count. I must have them replaced or simply return them.
Date of experience: December 14, 2023
Heather Duncan
1 reviews US
I’ve emailed customer support last week…
I’ve emailed customer support last week to return the diamond earrings because of the horrible quality but no one has replied or tried to contact me back yet. Would not recommend this company.
Date of experience: December 21, 2023
Billie
1 reviews US
Sale prices
I purchased earrings on 12/16 and they went on sale 12/17. In inquired about a price adjustment, but was refused. This is the worst customer service I have ever dealt with. If I return the earrings and reorder, I might be charged with a fee to be determined if the earrings are in their original, unused condition - which would be determine by Netaya. Will never purchase from them again!
Date of experience: December 17, 2023
Joanne
1 reviews US
Horrible quality as description read “1…
Horrible quality as description read “1 carat Diamond earrings” they look more like gem stickers used for arts and crafts. The only good thing was the quick return process.
Date of experience: December 06, 2023
Sherrill
1 reviews US
Useless
I pressed size 8 but defaulted to size 5 so obviously doesn't fit
Date of experience: January 29, 2024
Paige Johnstone
1 reviews US
i emailed several times with no answer…
i emailed several times with no answer there is absolutely no communication i dont like to buy fine jewelry with an absent crew!!!!
Date of experience: January 25, 2024
Rob Polas
1 reviews US
Poor customer service fair result
Poor customer service. I did not receive all of my items and they did not seem to believe me. They did not respond to my request to full fill my order other than asking for pictures twice then doing nothing about it. I have purchased several item over the years and this is the first time I have been ignored and treated like a thief. It’s not my fault they couldn’t count 6 necklaces before mailing. Now I have to go elsewhere to repurchase my gifts. Thanks for all your help and quick response time. Update::: I did purchase elsewhere. Further, after it is all said and done after several emails they ended up refunding me for the 1 missing necklace. Further, the week after Christmas, I received the other necklace they did not refund me for. While it has a hassle at the time I understand it was the holidays and could have been worse. I received what I paid for it just took work.
Date of experience: December 09, 2023
Carol Barker
1 reviews US
Still waiting for my refund when you…
The necklace chain was cheap and the “genuine amethyst” stone was very disappointing. Still waiting for my refund when you HAVE received it according to the directions given. NOT a great experience.
Date of experience: December 15, 2023
Dawn Scrofano
1 reviews US
Very Disappointed in Earrings
The ad said one carat diamond earrings, which I would think that each earring would be 1/2 carat each. These earrings aren’t even a 1/4 carat each and the stones are very cloudy.
Date of experience: December 13, 2023
Stacy Lich
1 reviews US
very cheaply made.
I purchased two pair of earrings, one yellow gold , and one white gold diamonds. They were very poor quality, very dark diamonds.
Date of experience: December 18, 2023
Rose Raedy
1 reviews US
Rip off ruined my Christmas!
Rip off ruined my Christmas!! worse piece of junk earrings, sent nothing like picture in ad,sending them back want my money back
Date of experience: December 16, 2023
Cynthia Dodd
1 reviews US
I have messaged multiple times about…
I have messaged multiple times about getting a refund and returning a ring. It was supposed to be a size 6 and came as a size 9.
Date of experience: December 22, 2023
John Mumme
1 reviews US
The necklace brok first time worn!
The necklace broker first time worn!
Date of experience: February 01, 2024
paige johnstone
1 reviews US
does anyone have there phone…
does anyone have there phone number??????
Date of experience: January 26, 2024
Stacie Saylor
1 reviews US
Order was placed and cancelled without…
Order was placed and cancelled without an explanation.
Date of experience: December 15, 2023
samia altaf
1 reviews US
They are so tiny and
They are so tiny and
Date of experience: February 12, 2024
Tammera Whitney
1 reviews US
The clasp is broken
The clasp is broken, need to return it
Date of experience: January 15, 2024
Penny Wallace
1 reviews US
I never received my package
I never received my package
Date of experience: October 05, 2022
Sorry to hear that you did not receive the package. We will talk over email regarding this. Thank you for letting us know.
CW
1 reviews US
Never received ring waste of $$
Never received ring
Date of experience: December 22, 2023
Travis Burton
1 reviews US
Never received order.
Never received order. Customer service is non-existent.
Date of experience: December 18, 2023
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About
MAKING YOU SHINE SINCE 1999. For over 20 years, Netaya has crafted exceptional fine jewelry at the most affordable prices. Each piece is designed using only sustainably sourced metals, diamonds and gemstones. And by eliminating middlemen and traditional mark-ups — Netaya jewelry gives you more sparkle at a greater value.