Reviews 3.5
2,666 total
Al czarnecki
1 reviews US
Look close before buying.
retainer on earrings will not stay on. Lost one earring, by luck, found it in the house.grove on shaft of earring is not deep enough.Called custer service eight times during nornal business hours. All I got was a recording.Poor Quantity.
Date of experience: May 04, 2022
Ricky Albritton
1 reviews US
The earrings broke the second time I…
The earrings broke the second time I wore them, this is the second pair of earrings that’s done this , I won’t be buying hoops from them anymore
Date of experience: May 04, 2022
Sue Zenda
1 reviews US
The item is broken and poor quality
The item is broken and poor quality. I'm waiting for my refund.
Date of experience: May 02, 2022
Disappointed customer
1 reviews US
Save your money
The diamonds don't sparkle at all and the return process is so cumbersome that I am just stuck with them.
Date of experience: May 02, 2022
Roselyn Lockette
1 reviews US
I never received my merchandise
I never received my merchandise. and emailed 3 times regarding my refund never heard anything regarding my order or refund
Date of experience: May 01, 2022
Dana Mullins
1 reviews US
Poor quality diamonds
The earrings I received where not the clarity and color that were advertised, and one of the diamonds was slightly crooked in the prongs. For diamond stud earrings, I expect way better than this. I tried contacting Netaya customer support a couple days ago and haven't received a reply yet. I really hope this isn't how they usually do business, hopefully it was just a mistake. Also, don't expect to get any type of certification that says your diamond is real or it's ratings, because they don't send anything like that.
Date of experience: May 01, 2022
Stephanie Ganga
1 reviews US
Very cheaply made.
Very cheaply made.
Date of experience: May 01, 2022
Victoria C
1 reviews US
Item was not as described or pictured
Item was not as described or pictured. Very cloudy. Requested a return only to find I have to pay for return and insurance.
Date of experience: May 01, 2022
Cathy
1 reviews US
Very disappointed in product
Very disappointed in product. Not even .6 carpets as stated and the diamonds r extremely cloudy
Date of experience: May 01, 2022
Randall Harrison
1 reviews US
For the first time I regret purchasing…
For the first time I regret purchasing from this company. This purchase I consider “junk quality”.
Date of experience: April 17, 2022
Denise Jensen
1 reviews US
Not happy with latest
I like the earrings and one of the rings so far. But the newest one I got, the diamond accent ring on sale for $29.00, I had for only two weeks and already two of the little diamonds had fallen out somewhere! Not happy at all! They shouldn’t fall out like that!
Date of experience: April 14, 2022
Shawn W
1 reviews US
The diamond earrings I ordered which…
The diamond earrings I ordered which cost 2000$ were dull with absolutely zero sparkle. I returned them immediately. My credit card was refunded in a timely matter.
Date of experience: April 02, 2022
Cheryl J Mangum
1 reviews US
All your jewelry is beautiful
All your jewelry is beautiful. I'm still haven't received a few rings thaI ordered a couple months ago. Is it possible for you to email me what items I've ordered from you and then I'll let you know which items I haven't received?
Date of experience: April 01, 2022
LaTia
1 reviews US
I am returning my order
I am returning my order. This the worst quality diamond I have ever seen. The imperfections were visible to the naked eye and they were extremely cloudy.
Date of experience: March 27, 2022
Phyllis Bertschmann
1 reviews US
What a mess
First, I love the paw and bone charms, that being said the problem was in packaging. First the bone charm was stuck half way through the bail of the paw charm; had to pry it out…. Then the spring closure was backwards over the ring and had to be removed turned around and put back on. Thank goodness I had jewelers tools and had been a purchasing mgr for a jewelry co. I was very discussed and perplexed as to hoe a screwup like this just slipped on by. Sorry maybe a few minutes to look at your pkg. line could help.
Date of experience: March 22, 2022
JA
1 reviews US
Defective and poor customer service
I bought the Olive Branch necklace in part because of the company’s promise to donate proceeds to Ukrainian relief. After having the necklace (which is very pretty) two days a diamond fell out. When I sent my concerns I was given the option of return or refund. Because I must initially pay for the return (and eventually reimbursed when the defective item is received) I chose to return for a refund I would like to have opted for replacement but my concern would be if I received another defective piece I’d have to pay again to have it returned. I understand that eventually I will be compensated but if an item is defective some sort of immediate return label should be available.
Date of experience: March 19, 2022
melody onyonyor
1 reviews US
One of my ear rings broke when I tried to remove the back
One of my ear rings broke when I tried to remove the back off to put them on...I am very disappointed
Date of experience: March 16, 2022
M. Baier
1 reviews US
I wore the ring twice and had a stone…
I wore the ring twice and had a stone fall out. I reached out to see about a return or replacement and it is a difficult process. Not happy at this point.
Date of experience: March 14, 2022
CASSANDRA
1 reviews US
Very disappointed in the lack of…
Very disappointed in the lack of sparkle … would very much like to return/exchange.
Date of experience: March 13, 2022
Naomi B
1 reviews US
I have not received the product
I have not received the product that was ordered on Feb 23, 2022 and no one will answer me when I try to contact the company
Date of experience: March 11, 2022
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About
MAKING YOU SHINE SINCE 1999. For over 20 years, Netaya has crafted exceptional fine jewelry at the most affordable prices. Each piece is designed using only sustainably sourced metals, diamonds and gemstones. And by eliminating middlemen and traditional mark-ups — Netaya jewelry gives you more sparkle at a greater value.