Reviews 3.7
854 total
LB Reno
1 reviews US
I'm not sure who I'm paying - loan sold with little explanation
The application and approval process went smoothly but with a short time after closing I am notified my loan has been sold but to keep making payments to Mutual of Omaha, then I notice that my online payment was cashed by another entity "DOVENMUEHLE MTG/MORTG" So at this point I don't know who owns the mortgage or who is collecting the money. That's sloppy work guys, don't abandon your customers the day after the loan closes
Date of experience: August 21, 2021
We service the majority of our conforming loans with our sub-servicer DOVENMUEHLE(DMI). If you review the closing package you will find a notice of transfer and information on how to setup payments. At any time you can reach out to DMI or email us directly at [email protected] and we would be happy to assist with any questions you have.
Anonymous
1 reviews US
Highest possible recommendation
Highest possible recommendation! Jaime Arroyo and team are the best in the biz!
Date of experience: August 21, 2021
Thank you for the compliment.
Bradley Bauman
1 reviews US
Answered all my questions
Answered all my questions. Very quick to respond and knowledgeable
Date of experience: August 21, 2021
Great, glad to be of service.
Hanibal
1 reviews US
Mutual of Omaha had transferred my …
Mutual of Omaha had transferred my loan to another company without even sending me a letter on time. I was accidentally checking my account then I found that my loan wasn’t eligible for automatic deposit;as result I gave Mutual of Omaha a call and they told me that my loan was transferred. I requested letter of transfer then I got it after five business days. This lake of communication caused unnecessary stress and almost made me miss my mortgage payment.
Date of experience: August 21, 2021
We are sorry to hear about your poor experience. Regulation X(RESPA) covers mortgage servicing and while there is no good time to transfer a loan, it does happen all the time and at any day of the month. If you would have made your payment to us we would have either deposited it and then credited your new servicer or forwarded it along. We are glad you got this taken care of. If you ever have any questions about your servicing email [email protected]
Kandi Conley
1 reviews US
Great service, loved working with everyone!
Everyone was wonderful to work with. The experience was painless and the processing was smooth.
Date of experience: August 21, 2021
Great, Thank you!
Florida
1 reviews US
Easy and convenient…
An easy and convenient way to manage your mortgage.
Date of experience: August 21, 2021
Glad to hear your had a good experience.
Luis
1 reviews US
The best A++++
The best A++++
Date of experience: August 21, 2021
Thanks!
Arlene
1 reviews US
Thank You Mutual Of Omaha
Mutual Of Omaha can never be compared to any other company,that is how great they are!! Always on hand to answer any questions we had, calls returned promptly,fast,efficient. This was by far the best company,hands down we have ever worked with. To that I say: Thank you Mutual Of Omaha
Date of experience: August 21, 2021
We greatly appreciate your feedback.
Paul
1 reviews US
All went well except for a minor glitch…
All went well except for a minor glitch in funding process which was solved by my phone call.The agent handling my account was very helpful and knowledgeable and guided me in the right direction. Was not happy that my loan was immediately sold to Chase and subsequently sold to Freddie Mac. I thought that I would be a customer Mutual of Omaha as I really do not like dealing with the big banks. Not surprised that they received my escrow account and paid my Homeowners Insurance twice so I had to go through the hoops to get my money back from the Insurance Company. Typical of big bank incompetence.
Date of experience: August 22, 2021
Most conforming loans are sold to Freddie mac and Fannie Mae and then pooled into Mortgage backed securities. We do retain the servicing of some of our portfolio but some of our portfolio is transferred as well. If you have any servicing related questions you can email [email protected]
Joseph Wegley
1 reviews US
Great Experience
Friendly, supportive and effective at meeting my objective. Very pleased with the outcome of my refinance.
Date of experience: August 22, 2021
Thank you for the feedback.
Mary
1 reviews US
I have settled with 5 houses over the…
I have settled with 5 houses over the years and this was by far the easiest and most transparent process - I refinanced Mary S
Date of experience: August 22, 2021
We appreciate the feedback!
Donna Alderman
1 reviews US
EVERYONE WAS SO EASY TO DEAL WITH AND…
EVERYONE WAS SO EASY TO DEAL WITH AND SUPER NICE!
Date of experience: August 23, 2021
We appreciate your response.
Dan H
1 reviews US
Offered a great rate on a 30 yr fixed…
Offered a great rate on a 30 yr fixed rate mortgage and very knowledgeable personnel who were easy to work with
Date of experience: August 23, 2021
Thank you for taking the time to share your feedback.
Keun
1 reviews US
very satisfied with expedite service…
very satisfied with expedite service and accord.
Date of experience: August 23, 2021
Glad to hear. Thank you.
Charles
1 reviews US
Just plain GREAT
Just plain GREAT
Date of experience: August 23, 2021
Just plain Thank you for the feedback!
Dalton
1 reviews US
My experience with Mutual of Omaha was…
My experience with Mutual of Omaha was excellent. I didn't know what to expect going in, and I have a brand new house coming out. Mutual made it easy every step of the way and I couldn't be happier.
Date of experience: August 23, 2021
We love sharing the journey with all home buyers!
Randy
1 reviews US
John and his crew made the process…
John and his crew made the process seamless! Real professionals!
Date of experience: August 23, 2021
Thanks for taking the time to share this.
William Minton
1 reviews US
Very professional
Very professional, knowledgeable and helpful. A very good experience!
Date of experience: August 23, 2021
Glad we were able to connect. Thank you.
Joseph Kuruvilla
1 reviews US
Great team
Mike Lachendro and his team were very responsive, answered all my questions, provided a competitive quote and gave me confidence that I was in the right hands all through the process.
Date of experience: August 23, 2021
Thank you very much
Henry
1 reviews US
They were above what I expected them to…
They were above what I expected them to be and I am very happy for what they did for us
Date of experience: August 23, 2021
Thank you for your business
Contact
About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.