Reviews 3.7
854 total
Naomi Akita
1 reviews US
Mark is the best mortgage broker in the…
Mark is the best mortgage broker in the business. Best rates and best service,
Date of experience: October 03, 2023
That's fantastic to hear! Thanks for sharing, Naomi!
MS
1 reviews US
Fast but not competitive
Submission process and pre approval letter processing time was great. Closing costs were too high so I went elsewhere. Loan originator gave me a hard time about losing the business and said he felt used. Not very professional. Be more competitive and you'll win the business.
Date of experience: October 10, 2023
Hi MS. Thank you for your feedback—we really do appreciate it. We’re sorry that your experience with us was not what you had hoped. If you would like further assistance, please reach out to our Customer Experience team directly at 1 (833) 721-1001, or [email protected]. Otherwise, we have forwarded this information to your loan team, in order to improve in the future. Thank you for making our company a better one!
Jordon H
1 reviews US
Levi was super helpful!
I started the conversation off of knowing nothing about how to get a loan or what you need to get a loan and ended the conversation completely confident in buying a house!
Date of experience: October 10, 2023
Wonderful! That is fantastic to hear! Thanks so much for sharing, Jordon.
Grace Navarrete Gonzales
1 reviews US
Very helpful!
Very helpful!
Date of experience: October 04, 2023
That's great to hear! Thanks for sharing, Grace!
Brenda Purifoy
1 reviews US
Treating people with respect would help.
The gentleman that I dealt with said that I had a lot of open credit which is False. The open credit that I have is for my mortgage and my least vehicle. All of my credit cards are at 0 balance or $20.
Date of experience: October 04, 2023
Hi Brenda. Thank you for completing the survey. We firmly believe that we only improve by looking at our own shortcomings. We feel it is important for you to know that your comments have been received, and will be reviewed with the employee in question. Underwriting guidelines and credit availability can sometimes be complicated. However, zero balances on revolving credit lines do not provide evidence that the credit line or credit card has been closed.
Connie Buzbee
1 reviews US
My experience so far has been great.
My experience so far has been wonderful. I only gave 4 stars because I am still the process. Joey has been very helpful. I just decided on a house so we will see how of the rest of my journey is. When I have completed my sale, this 4 star may be changed to 5.
Date of experience: October 04, 2023
Thanks for sharing your experience, Connie. We hope we can turn this into a 5-star review soon! If there's anything we can ever assist with, we welcome you to contact our Customer Experience Department at [email protected] or (833) 721-1001 and let us know!
The Mondellos
1 reviews US
Appraiser sent out had no clue what she…
Appraiser sent out had no clue what she was doing and MO loan office Aaron Mcgill was no help after making tons of promises. I never received an appraisal report and was treated rudely each time I called to speak of the matter. TERRIBLE COMPANY I find your response very disturbing as it was a lie!! Once again, terrible company!!
Date of experience: November 12, 2023
Dear Ms. Mondello, We are sorry to learn that you are dissatisfied with your interactions with our staff. Sometimes our staff must deliver unwelcome news. In the case, the property which you’ve attempted to refinance does not conform to FHA lending guidelines and is therefore ineligible for financing. Since that appraisal report could not be completed, we have refunded your appraisal fees, less, the appraiser’s “trip fee” which was assessed to us by the Appraisal Management Company. We have since learned that you have separately received a refund for the trip fee directly from the appraiser. Since the appraisal report could not be completed, there is no appraisal report to provide to you. We wish you success in your attempts to procure financing through other avenues.
Dorothy Gutierrez
1 reviews US
Reverse Mortgage review.
We were satisfied with the attention and professional of the people that helped us get our Reverse Mortgage. Dominique Sinsay was our go to person with everything we needed to do.
Date of experience: November 15, 2023
Fantastic! Thanks for sharing your experience!
Tina Woodraska
1 reviews US
WARNING! DO NOT USE! If you ever inquire about any…
If you ever inquire about any refinancing or mortgage, they are like vultures out to get you and won't stop calling and texting and emailing all day long, about every single hour, if you tell one to stop, the next representative starts in, then the next, no matter how many you tell to stop, they won't stop. I WAS looking, but I would NEVER do business with them because they were DEMANDING immediate attention all day while I was at work until I finally said that enough is enough, just stop, but then it was just sent to another person, and another, I answered another call from someone else who tried to make me feel stupid for not getting started with them immediately and said I was a liar that I didn't carry debt. Horrible company, horrible people! WARNING: DO NOT USE!
Date of experience: December 07, 2023
Dear Tina, We’re very sorry to learn of your displeasure with our service. We acknowledge that not every shopper is committed to making a purchase or refinancing, and our Loan Officers are trained to be sensitive to the prospective customer’s true intention. In this case, it seems we failed. For that, please accept our apologies. In many cases, prospective borrowers are uncertain, but willing to consider moving quickly. Especially in a volatile market like we’ve seen these past few weeks, it can be important to start the process as soon as possible. We will review our call records, identify those Loan Officers who responded to your inquiry, and counsel them on appropriate responses to customers’ stated requests. Thank you for bringing this to our attention.
Jack Ivy
1 reviews US
The very best in his field!
Mr. Dominique Sinsay is the number one agent in his career field. He’s the sole reason my disabled sister can now remain in her home. My sister faced losing her home because her income was being reduced by a third. She would not be able to make her mortgage payments. Her only hope was to apply for a HECM reverse mortgage that would eliminate her mortgage payments. However, this was a complex undertaking because of her bad credit score and extreme indebtedness. I worked on her behalf in an attempt to secure a reverse mortgage through Mutual of Omaha, the top-rated company for HECMs. We were put into contact with Mr. Sinsay who devoted hours of his time and walked us through the process and suggested ways we could improve her credit and debt to income ratio. Along the way we ran into many obstacles that Mr. Sinsay worked hard to overcome for her. For example, he personally contacted some of my sister’s biggest creditors to determine if they’d accept payment from this HECM loan should it be approved, further reducing her debt to income ratio to the point that it was acceptable. Through years of experience, skill, and determination he secured approval from Mutual of Omaha as well as the loan underwriters and the FHA. This was a Herculean task that I was afraid couldn’t be accomplished. Mr. Sinsay deserves all the credit for my sister being able to stay in her home. Many, many thanks! Jack M. Ivy, Jr. Colonel (ret), USAF
Date of experience: December 07, 2023
Fantastic! Thank you so much for sharing your experience, Jack!
Tim Marriott
1 reviews US
I'd go elsewhere for home equity products
I was guided to MoOM by Lending Tree when shopping for a home equity loan. The customer satisfaction reviews looked promising, so I contacted the Mortgage Loan Originator who had reached out to me and started their process for at least seeing what rates they offered. It's been 19 days since the process started and I still haven't received an offer OR been told the rate for the loan product that I inquired about. I can tell you the ins and outs of refinancing my existing mortgage (3.25%) into a shiny new higher rate with them, (6.50%). I can take on an additional $18k in unexplained fees tacked onto my mortgage if I like. If rates drop, in 6 months I can refinance again and maybe I'll eventually get back down to the rate I ALREADY have... I cannot say for certain what my rate would be on a home equity loan because the "loan underwriter" won't offer me one because it's not the "best choice" for me. The loan originator told me that it would put my combined rate (3.25% + ???) up to 6.74%, so it had to be at least 16%. Other lenders are between 8-9%, they're up around 16%. Just something to keep in mind. No idea if this is how the company as a whole treats home equity loans, or just the Maryland office.
Date of experience: February 28, 2024
Dear Mr. Marriott, We are sorry to learn of your dissatisfaction with Mutual of Omaha Mortgage. Qualifying for a Home Equity Loan / Line of Credit is a complicated process which considers not only credit history and income, but also the Combined Loan to Value of the proposed new instrument in addition to the current balance of your current home loan. The Loan Officer would have had to consider these factors; compared them to the Home Equity Lending limits and determined that you may not have qualified for a Home Equity product but could, alternatively, qualify for a cash-out refinance. While it may not seem logical, nor intuitive to give up your excellent 3.25% mortgage rate, there are many other considerations. Those other considerations include: the new blended rate of the proposed two mortgages versus the new rate of a singular mortgage; Consideration also needs to be given to what the rates may have been on any debt to be paid off and the positive cash-flow impact of consolidating these debts; Finally, would there be cash coming back to the borrower to address urgent needs such as a repair or personal need? While your circumstances may seem straight-forward to you, our Loan Officers are trained to investigate the full range of needs. Nevertheless, your commentary is important to us and we will review your particular file to use it as a training opportunity. Thank you for providing this feedback as it is important to us.
sheila estrada
1 reviews US
Just don’t.
Started a home equity loan as a first time homebuyer. Because I was able to put 97,000 down on a 176,000 home. You would think this would motivate mutual to push the loan through. I have a great credit score and good work history. Apparently taking a year off to go to school is not good enough. Mind you this dragged on for months. All through the process they would request ridiculous items such as a letter from my employer that it’s OK for me to live in Baltimore and work in northern Virginia. They wanted a letter from my employer guaranteeing that I would work 30 hours a week even though I’m not listed as a salary employee. The hoops they try and make you jump through are ridiculous. I can’t warn people enough.
Date of experience: September 30, 2023
Dear Ms. Estrada, First, we’d like to acknowledge and congratulate you for all your efforts in saving up 55% of your purchase price. Especially for a First Time Homebuyer, that’s an impressive accomplishment. We are very sorry that Mutual of Omaha Mortgage has not met your expectations. Underwriting rules, like those you mention, are sometimes difficult to understand and accept. Employment and Income consistency and continuation is an important part of loan approval. In recent years, we’ve seen all kinds of changes to the employment and income structures of our borrowers. Most of these circumstances prove to be positive and acceptable. Occasionally, they present challenges. This is the reason for the unexpected documentation requests. Mutual of Omaha is here to serve you as a lender but we also do not want to put you into a position in the future which may cause hardships. For this reason, we take our jobs very seriously to be certain we are making good, manageable loans for our customers as well as our investors. If you would like further assistance, feel free to contact our Customer Service Team at [email protected].
mfb
1 reviews US
This was one of the worst experiences…
This was one of the worst experiences of my life. As a career educator, I would give Nav Thakur and the Mutual of Omaha Company a D- for everal reasons: a) The process took over three months to complete and when finished, it was not even close to what we were promised. The initial cash-out refinance was projected to be $83K to allow for major dental work and other home improvement projects. The amount we received after final disclosures reduced the amount to $63K was only $16K. No one could provide us with a reason other than their original calculations were wrong, though our final signing disclosure listed cash back at $63K; b) Mr. Thakur misrepresented and broke several promises about the status of our loan, so much so that he had to restart the process since he ran into a wall with his original underwriting team, despite assuring us there would be no problems. Finally, I was completely transparent at the outset with my situation, and Mr. Thakur assured us that all was fine. I am still evaluating actions I can take given the very poor level of service afforded my family and me. Several days and weeks elapsed with no contact from Mr. Thakur - I had to constantly ask for updates, most of which received no answers. If you are looking for an efficient process, look elsewhere.
Date of experience: January 31, 2024
Hi mfb, Thank you for the feedback on your recent refinance. We are sorry to learn that you were disappointed. Some loans are more complex than others, especially when there are a large number of debts to be paid off with the proceeds of the new loan. Upon reviewing your file, we found that in this case, the recommended solution to your financial situation required us to use a third-party lender to provide the best possible solution. The use of a wholesale mortgage company can complicate and delay communications, and it appears that this was a contributing factor in the extended processing of your loan. in the future, we will review our process for loan applications like yours as we endeavor to perform better moving forward.
Noperfect World
1 reviews US
I chose the wrong initiating location
I chose the wrong initiating location, rather than the wrong company. Or I should say it was chosen for me, even though they are 2,000 mi. away from me. When I called the 800 number, I was directed to the San Diego branch. Little did I know, I'd be doomed from the start. They asked for redundant submission of documents, they had little communication with me, and were constantly dangling the carrot. The only way the underwriters have any communication with the initiating officer, is the utilization of the information they harvest. The left hand does not know what the right hand is doing here. One's initiating officer can quit, or be fired on a whim, and the one who applied for the RM suffers for it. After 85% of the "hoop jumping" was completed, I bowed out due to their incompetence, and their remarkable talent of being inept. The San Diego branch is all puffed up on their own self-designated importance. Possibly they are punch-drunk on that California Coastal Kool-Aid. Here again, I believe the problem was the specific branch I dealt with, and not MoO as a whole. The only good that came from this total waste of time, is that it did defer me to choose another company, which I have been more than happy with.
Date of experience: April 17, 2024
Thank you for your feedback. We’re sorry that you’re disappointed in your experience with Mutual of Omaha Mortgage. We will take your comments and review the file with the local branch manager to see that we improve our processes for the benefit of future customers.
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About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.