Reviews 3.7
854 total
Dana Elias
1 reviews US
Everyone at Mutual of Omaha Mortgage…
Everyone at Mutual of Omaha Mortgage was very helpful and nice.
Date of experience: August 24, 2021
Thanks for the feedback.
CLAYTON LEE
1 reviews US
They did a great job communication
They did a great job communication was excellent
Date of experience: August 24, 2021
Nice!
Donald
1 reviews US
The person that assisted my wife and I…
The person that assisted my wife and I was Allison. Very through and patient. No questions when she was done. Thanks
Date of experience: August 24, 2021
That's excellent to hear
Victoria Kaloust
1 reviews US
Excellent service
I received excellent service from Nick Zbair with my mortgage refinance. I recommend him to everyone. He is very detailed and explains every step of the way. Thanks Nick
Date of experience: August 24, 2021
Thanks for sharing
John
1 reviews US
Matt did a great job of expediting our…
Matt did a great job of expediting our paperwork so we could close the first possible day after the appraisal came in. Thanks, again Matt!
Date of experience: August 24, 2021
Wow, that's fast.
Brian
1 reviews US
From beginning to end...
From beginning to end as soon as I was contacted by a mutual of Omaha representative,From beginning to end as soon as I was contacted by a mutual of Omaha representative, his name was chad, they guided me all the way through the refinance process
Date of experience: August 24, 2021
Great to hear, thank you.
Nancy Baker
1 reviews US
Jake Schmittling
Jake Schmittling, our Loan officer was great! Very efficient, always returned calls promptly if not able to pick up. He made the documentation process easy and his closing department got figures to the title company well in advance of actual closing. I highly recommend Jake Schmittling for any home purchase or refinance.
Date of experience: August 24, 2021
Awesome to hear, appreciate your business.
Joann
1 reviews US
Derrick was so great made the…
Derrick was so great made the experience easy. He really helped me with getting my refinance. He listened to me and knew what I had to do….Ashley was very helpful too! Very kind.
Date of experience: August 24, 2021
We will share with the team.
DONALD R ROTH
1 reviews US
Everything in one place
Everything in one place. What more can you want in a mortgage company
Date of experience: August 24, 2021
Glad we connected.
Beatrice
1 reviews US
Very professional and got back with us…
Very professional and got back with us in timely manner! We were traveling and able to still get everything done! Great job!
Date of experience: August 24, 2021
We appreciate your feedback.
Robert Jefferson
1 reviews US
The process was a good experience
The process was a good experience, your team worked hard and thank everyone for that.
Date of experience: August 24, 2021
Honored to assist.
John
1 reviews US
Your entire staff was not only…
Your entire staff was not only responsive but also proactive in dealing with potential issues. Easiest loan application I've ever completed.
Date of experience: August 24, 2021
We love to hear that thank you for your feedback
Keith Claybrook
1 reviews US
Thank you Jake and Zeke couldn't have…
Thank you Jake and Zeke couldn't have done it without you.... Great service very professional.
Date of experience: August 24, 2021
We will share with the team. Thank you.
Patrick Lacke
1 reviews US
Excellent customer service
Excellent customer service. Very polite and helpful customer service reps.
Date of experience: August 24, 2021
Thank you.
Linda Lokey
1 reviews US
This is my second loan with Mutual of…
This is my second loan with Mutual of Omaha. I highly recommend working with Dustin Nates - he is very knowledgeable and is always available to answer questions and help guide the buyer through the process. I will always use them for all my home purchases.
Date of experience: August 24, 2021
Thank you for your continued business.
David
1 reviews US
Very professional and informative
Very professional and informative. Gave me all the help I needed and they were always available when I had questions.
Date of experience: August 24, 2021
Thank you David for your positive feedback!
Shelly
1 reviews US
Josh was amazing but overall my…
Josh was amazing but overall my experience was not great. I had told Josh the number one reason for selecting Mutual of Omaha was brand recognition. So when I told him that I wanted a company that would not sell my loan as one of my main concerns, he told me they were keeping the loans in-house. Only to the very day after we signed it to be sold and not once but twice before my first payment was made.
Date of experience: August 24, 2021
We’re sorry to hear that you were given the impression that we service all the loans we originate. Unfortunately, it’s not possible for us to service all types of loans and therefore, we must transfer a small percentage of the loans we originate. Thanks for your feedback.
Michael R
1 reviews US
Great job by Matt Shipley
Great job by Matt Shipley. Thank you for assistance throughout the loan process. I will certainly recommend Matt to anyone who needs a mortgage.
Date of experience: August 24, 2021
Thank you Michael! We will let Matt know about your positive feedback.
Barry
1 reviews US
Exceptional service
Exceptional service. Always updating what was needed; handled my frustration at underwriting well and without complaint. Nearly 100 documents later, we closed as planned from the start. Great communication, great follow-up, overall excellent experience.
Date of experience: August 24, 2021
Thank you Barry! We are glad you had an excellent experience!
Annette
1 reviews US
Great experience
Everyone we worked with to obtain our mortgage was professional, friendly and had patience with us.
Date of experience: August 24, 2021
Thank you Annette for your kind review!
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About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.