Reviews 3.7
854 total
Roberto Ruiz
1 reviews US
best service ever
best service ever
Date of experience: August 24, 2021
Thank you Roberto for your feedback!
Bradley
1 reviews US
3rd time working with Eric Haugh
3rd time working with Eric Haugh and he is the most professional agent you could ask for. Answered all my questions and concerns promptly. Thank you Eric!
Date of experience: August 24, 2021
Thank you Bradley for your review! We will let Eric Haugh know how great your experience was working with him again.
William
1 reviews US
We had a great experience dealing with…
We had a great experience dealing with Mutual of Omaha Mortgage financing our new home with a HECM reverse mortgage loan. The staff was helpful and very friendly. We could not be happier with the process and the results.
Date of experience: August 24, 2021
Thank you for your positive feedback. We are glad you had such a great experience!
Tish
1 reviews US
Drew Calloway was absolutely FANTASTIC…
Drew Calloway was absolutely FANTASTIC and worked with me through this extremely difficult buying time! Selling my home was easy...buying was a totally different matter. Drew was patient, always responded to my emails and text quickly and was just great. Highly recommend him.
Date of experience: August 24, 2021
Thank you Tish! We will let Drew Calloway know how great your experience was.
Yolanda
1 reviews US
Great customer service
Great customer service Always willing to assist and provide best prices and needs
Date of experience: August 24, 2021
Thank you Yolanda for your kind words!
Jody Wright
1 reviews US
Our 'agent' was the best
Our 'agent' was the best. However under writing and others on the "team" changed a couple of things that was disappointing. For most of the experience, it was a good one and I would definitely recommend Christian Torres to help through the process. Very helpful, patient explaining things and always kind...ready and available.
Date of experience: August 24, 2021
Thank you Jody for your feedback! We will be sure to let Christian know.
Michael
1 reviews US
Super easy ReFi
My refi was super easy and all of the agents were easy to work with.
Date of experience: August 24, 2021
Thank you for your review Michael. We are glad everything went so well for you!
Elizabeth
1 reviews US
Review
Very easy process. All involved were very professional.
Date of experience: August 24, 2021
Thank you for your feedback!
Polly
1 reviews US
We had an excellent experience with our…
We had an excellent experience with our new mortgage, communication was good throughout the process.
Date of experience: August 24, 2021
Thank you Polly for your feedback!
Patricia
1 reviews US
everything was good
everything was good
Date of experience: August 24, 2021
Thank you for your feedback!
Gurcharan
1 reviews US
Overall experience was good except I…
Overall experience was good except I was earlier approved for 10 years loan and near closing date I was informed that I do not qualify for 10 years and rather for 15 years which was somewhat higher interest rate. Other than that was very happy. Very quick response and courteous staff
Date of experience: August 24, 2021
Thank you for your review! Sometimes our estimates will not be as accurate once other housing expenses are included. We are happy that you are happy with your experience with us!
Robert
1 reviews US
The refinance process with Mutual of…
The refinance process with Mutual of Omaha was very professional. The path to closing was clear and we had no problem getting there on time. Highly recommend.
Date of experience: August 24, 2021
Thank you for your review Robert!
Cristopher
1 reviews US
Great job.
Great job. All nice people.
Date of experience: August 24, 2021
Thank you Chris!
Jimmy
1 reviews US
The service was great
The service was great! Everyone that helped us was super friendly, the process just seemed to take forever. We went way past the date we were originally told. started out being appraisers fault but once that got completed seemed like we just kept getting pushed back to later date, then later date, then later date. We were never informed of the reasons for the 2ndand 3rd and 4th delay.
Date of experience: August 24, 2021
Thank you Jimmy for your review! We are glad that your transaction was able to close. We apologize for the delays you experienced! We will strive to do better in the future during these times of high volume levels. Thank you again.
P.B.
1 reviews US
Fast to respond
Fast to respond, fast to process. Overall great experience. Will use again.
Date of experience: August 24, 2021
Thank you for your feedback PB! We are looking forward to working with you again!
David
1 reviews US
Mortgage sold before first payment
Approval was so slow extra expense was incurred before closing. Mortgage was sold before first payment was due, which I did not like. Otherwise, great interest rate.
Date of experience: August 24, 2021
Thank you for your feedback David! In these times with high volume levels it can have an effect the speed of the process. Unfortunately, we are unable to service all the loans we originate so that is why we sometimes sell the loan. We are happy that you were able to get a great rate!
David
1 reviews US
My mortgage banker
My mortgage banker, Ryan Zona, crafted for me a cash out VA mortgage refinance, that would allow me to pay off a secondary mortgage, pending a favorable VA appraisal. He was with me from start to finish, available even in the anxious time of waiting for the appraisal results. Ryan made the entire process easy, and rapidly brought the refinance to a simple, closing cost free conclusion when the excellent appraised value came in at $215K!! Kudos to Ryan Zona for his faithfulness, his availability, and his ability to smoothly coordinate Mutual of Omaha’s outstanding Mortgage processing team!!
Date of experience: August 24, 2021
Thank you David for your review! I will forward your review to Ryan Zona and his manager!
Andrew
1 reviews US
First time homebuyer
I am a first time homeowner that has tried buying a house before and failed. I know how hard the process of buying a home is with all the obstacles we face but my loan officer at Mutual of Omaha made sure to make this a smooth transition. They are very detailed and organized. Their Availability and responding to questions was phenomenal. I would definitely recommend Mutual of Omaha to anyone interested in buying a home.
Date of experience: August 24, 2021
Great to hear Andrew! Thank you for your feedback!
Customer
1 reviews US
Our experience with Mutual of Omaha…
Our experience with Mutual of Omaha proper was good. However, when it came to closing on the properties we had issues both times. On the first property closing, it was 15 minutes past our appointment time and the notary hadn't arrived so we called. According to the notary that had been assigned she was unaware of the appointment. They were able to find a backup notary and we were able to close later that day as planned. On the second property once again it was past the appointment time and we called. The notary said "she was finishing up the previous meeting and would be there in about 20 minutes." When she arrived it was more than one hour past our appointment time. We had another commitment and therefore we told her we had already contacted the company to reschedule. She attempted to persuade us to just go ahead and do the closing indicating that she could finish it up in less than 30 minutes. We told her that signing of legal documents should not be rushed and we sent her away. The company rebooked us with a different notary for another day. While this highly negative experience was with the contracted notaries it doesn't reflect well on Mutual of Omaha.
Date of experience: August 24, 2021
We are sorry that your closings with your notaries did not go smoothly. This frustrates us as well. We look to partner with the best title companies and notaries we can. We are glad that you were able to close on both properties! Thank you for your feedback!
Matthew
1 reviews US
I was very happy with my loan Officer…
I was very happy with my loan Officer Richard Parker and also the rate that i was given. Would definitely use them again!
Date of experience: August 24, 2021
Thank you for your review Matthew! We will be sure to let Richard and his manager know.
Contact
About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.