Reviews 3.7
854 total
Elaine
1 reviews US
Our Loan Officer
Our Loan Officer, N.T. made the refinancing of our home a smooth process; information was concise and communication clear and N.T. went above and beyond ensuring that we had a very good interest rate!
Date of experience: August 24, 2021
Thank you for your review Elaine. We are happy that the process went smoothly for you!
Janet
1 reviews US
Problems with extra principal payment application
The mortgage process was quick and easy. Closing was a dream. However when it comes to making my payments I have twice sent in payments for principal only indicating so on the check as well as on the payment slip and crossing out the regular monthly payment amount on the slip. Both times the payment was applied to the next monthly payment rather than applied to the principal. It takes them 4 to 5 days to make a correction at which time you are accruing interest rather than paying down your principal
Date of experience: August 25, 2021
Thank you Janet for sharing! I will forward this to the servicing department so we can get this resolved.
James
1 reviews US
I had no problems it was a easy…
I had no problems it was a easy Refinance during difficult times
Date of experience: August 25, 2021
Thank you James for your review!
Soile
1 reviews US
Great experience with my homebuying
Great experience with my homebuying process. Everything was immediately handled. All questions were answered promptly. They were always professional and made sure I was in the loop about everything. If choices had to be made, they informed me of all choices with no influence. Only issue, which I discovered was common is after closing, the mortgage can be transferred to another company without warning.
Date of experience: August 25, 2021
Thank you for your feedback Solie! Unfortunately we are unable to service all the loans that we generate so we have to transfer loans over to other mortgage companies at times.
William
1 reviews US
everything went well and the prosses…
everything went well and the prosses was easy.
Date of experience: August 25, 2021
Thank you for sharing William!
Daniel
1 reviews US
Thank you for letting me give you my…
Thank you for letting me give you my opinion about the last purchase. I was very satisfied with my loan Officer Mr. Khalaf who was patient with us because of the market conditions. However, we finally find a house and we are in. I have the pleasure to say that Mr. Khalaf and his team did an amazing job, and I will recommend him any time to any of my colleague looking to purchase. Thank you for all Mutual of Omaha did for me and my family.
Date of experience: August 25, 2021
Thank you for sharing Daniel. We are happy that everything went so well!
Wiktor
1 reviews US
Excellent
Excellent service
Date of experience: August 25, 2021
Thank you for your review Wiktor!
Paula
1 reviews US
I would highly recommend
I would highly recommend! We had a very seamless experience with Derek, Meagan and Jennifer in the Medford office. From our initial application through signing just moved steadily along - thank you!
Date of experience: August 25, 2021
Thank you Paula for sharing!
Elida
1 reviews US
Great service
Great service
Date of experience: August 25, 2021
Thank you Elida!
Daniel
1 reviews US
Vito and his team were professional and…
Vito and his team were professional and thorough. They made refinancing an easy and pleasant experience. I would highly recommend them for anyone looking to refinance.
Date of experience: August 25, 2021
Thank you Daniel for your review!
Patricia Busbey
1 reviews US
Excellence
THis process was very automated and easy, My banker, Tony Fragale, was excellent and so was his team. Thanks,
Date of experience: August 26, 2021
Thank you for sharing Patricia! We will be sure to let Tony and his manager know.
HG
1 reviews US
The package deal!
From start to finish Leslie was kind, knowledgeable, and a sweet southern sense of humor! She was upfront about what was required and extremely quick and accurate on her responses.
Date of experience: August 26, 2021
Thank you for your feedback HG!
Ronald Howell
1 reviews US
Ms.Killen was great at explaining what…
Ms.Killen was great at explaining what Mutual of Omaha would do for us. She informed us of what we could and should do too keep our credit in line with the approval qualifications, and she answered all questions we thought of to ask.
Date of experience: August 26, 2021
Thank you for your review Ronald!
Patricia
1 reviews US
Lisa Terry was great to work…
Lisa Terry was great to work with—efficient and knowledgeable. The mortgage refinancing process took less time than I anticipated. I’m very pleased with Mutual of Omaha Mortgage.
Date of experience: August 26, 2021
We are happy that everything went so well for you! Thank you Patricia!
Will Schultze
1 reviews US
Fulfilled my mortgage needs in a speedy…
Fulfilled my mortgage needs in a speedy and efficient manner. My loan officer, Ashley Balch, was courteous and helpful to a fault, and kept me up to date on the process while answering all of my questions. The loan closed extremely rapidly.
Date of experience: August 26, 2021
Thank you for your review Will!
John & Gail
1 reviews US
Joe Bulla did an outstanding job…
Joe Bulla did an outstanding job coordinating our refi. Mutual of Omaha has been very good to work with and we appreciate all of the members who made the transaction occur.
Date of experience: August 26, 2021
Thank you John and Gail for sharing!
Jaydev
1 reviews US
Mathew Brown
Mathew Brown, Loan Officer did an outstanding job working with his team.
Date of experience: August 26, 2021
Thank you for your feedback!
Lady
1 reviews US
Pleased
I was very pleased with the process of my loan. I wished there was an easier way to pay online or by phone without charging me extra $10.
Date of experience: August 27, 2021
We are happy you were pleased with the process! I contacted your servicer via email to see if we can avoid the extra $10 charge. Thank you for your review!
Tom Parnell
1 reviews US
Everything went smoothly
Everything went smoothly. Good communication whether face to face or as things go nowadays over the Internet. Could not be happier and we have a new house that we love.
Date of experience: August 27, 2021
Thank you for your feedback Tom! We are so happy to hear this! Enjoy your new home!
Richard
1 reviews US
Mutual of Omaha Mortgage refinanced our…
Mutual of Omaha Mortgage refinanced our existing mortgage. The whole process from beginning to end was not time consuming, difficult, or stressful. Our loan processor was very helpful, very pleasant, and patient. I would not hesitate to recommend Mutual of Omaha Mortgage to all my friends.
Date of experience: August 27, 2021
Thank you for sharing Richard!
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About
The Mutual of Omaha Insurance Company has been helping customers since 1909. Inspired by hometown values and committed to being responsible and caring for each other, we exist for the benefit of our customers. And, like our customers, we thrive on relationships and building genuine, enduring connections. As a Mutual company our focus isn’t about increasing share prices. It’s helping customers reach their financial goals. What that means if you’re considering a new home purchase or refinance, you can feel secure knowing Mutual of Omaha Mortgage exists solely to do right by our customers, every time. We understand that to some companies a loan is a loan is a loan. That’s not us and it’ll never be. Buying (or refinancing) a house is more than a financial decision. It’s the promise of a life you want to build and the memories you want to make. And that’s why before we talk home loan solutions, we focus on you and your needs.