Reviews 4.4
265 total
David L.
1 reviews US
Flatbike review - Model: Century; Color: White; Size: Small; Ownership: 2 months
My experience with Flatbike has been very pleasant overall. Due to the high sales volume in late Jan 2021, it took a couple of weeks between ordering and actually receiving the bike. When I ordered the bike I left a note to Flatbike praising the color coordination, and the Flatbike went out of its way to satisfy my need. I am very grateful for that. Packaging, shipment tracking, and delivery were all excellent. I waited several months to give this review because I wanted to ride the bike a few more times before commenting. The bike rides great, and the folding mechanism works very well. If you read the blog in Flatbike's website, you will see that their bikes were developed with considerable thought, testing, and checking. (I bought a "Century road bike"). I think Flatbike offers high value considering the quality of the bike (high quality components & light-weight package), the easy folding mechanism, and price. I have not yet used Flatbike's technical support, but I heard that it was great from other reviews. Overall, I will definitely recommend this company to others!
Date of experience: April 11, 2021
Hi David, Thanks for sharing your feedback with us. We greatly appreciate your comprehensive review. It's fantastic to know that your Century road bike fits the bill perfectly and lives up to all your expectations. Your recommendation is very rewarding to all our team! We are here if you need anything in the future. Take care, Bob
Raymond Nadon
1 reviews CA
Very fast service
Very fast service
Date of experience: April 12, 2021
Hi Raymond, Thanks for your great review. It's great to know that we got your purchase to you quickly! We hope you drop by again soon. Best wishes, Bob
Ted Oum
1 reviews US
Wonderful quick disconnect pedals and…
Wonderful quick disconnect pedals and fast shipping. The communication was great.
Date of experience: April 16, 2021
Hi Ted, Thanks for your great review. We are really pleased you appreciated them and it's great that delivery was so efficient! We hope you drop by again. Kind regards, Bob
F L
1 reviews US
Full Price/Partial Delivery
I placed an order for a set of Tannus tire inserts for my bike and received just the inserts without the specialty tubes required for these inserts. I can't find tubes in the unusual size required. What am I supposed to do now?
Date of experience: April 16, 2021
Frank, we're glad your order of Tannus inserts arrived, along with the info sheet about what size tube to purchase. Most folks simply get those off Amazon; just search for BIKE TUBE 26" x 3.5" . I see 4 vendors right now. If you still feel this is unacceptable, please return your Tannus inserts for a full refund.
customer
1 reviews AU
Product looks great and will certainly…
Product looks great and will certainly fill the bill for the folding bike. Delivery via airmail was prompt and timely, pity Aus Post took a week to cover the last 300ks.
Date of experience: April 18, 2021
Hi Ulrike, Thank you for taking the time to provide us with your feedback. We are delighted that your purchase lived up to your expectations. We are sorry for the delay in the last delivery stage. We hope to see you again soon. Kind regards, Bob
Ernesto
1 reviews US
My five stars review.
My five stars review. Bob Forgrave is an outstanding human been. He was always available to provide me with the best customer service. He answered all and every one of my questions and concerns in each email or phone communication we had. He even went the extra mile to provide me with great tips and share his experiences not only about biking but about any other related topic. I am glad with his assistance to help me decide which was the best bike and accessory like a safety product or lock that best fit my wants, needs, and my pocket. I highly recommend Flatbike company and Bob Forgrave for the excellent customer experience I had, I am still having, and for those experiences I will still have with Flatbike and Mr. Forgrave in the future as well. High quality people and high quality products and services. Thank you sir. Ernesto
Date of experience: April 23, 2021
Hi Ernesto, Thanks for sharing your feedback with us. It is I who thank you for choosing to be our customer and am delighted I have been able to help you out finding just what you were looking for. Enjoy! I am looking forward to having you drop by again. All the best and take care, Bob
Kevin L.
1 reviews US
Flatbike was very responsive via email…
Flatbike was very responsive via email to answer my questions. While their store offers some great products, they weren't shy to recommend an alternative for an out-of-stock item. That earns my trust, and I expect to shop with them again for future biking needs.
Date of experience: May 02, 2021
Hi Kevin, Thanks for this great feedback. We are very happy to know that you found our team so supportive; we want our customers to have what they are looking for and hope on your next visit we have that item you need right here waiting! Please stop by any time Best wishes, Bob
Jeff
1 reviews US
Great pedals
Great pedals, work really well on my folding bike to make it even easier to store
Date of experience: May 03, 2021
Hi Jeff, Thanks for this great feedback. We are delighted our pop-off pedals have made storing your bike so much easier; Happy riding! Please stop by any time Best wishes, Bob
Jay Hom
1 reviews US
This is a bike worthy for me to take…
This is a bike worthy for me to take with me when I ride my Ural motorcycle with sidecar. Strong, easy to fold and transportable when you have the right equipment. Thanks Bob you will be hearing soon. :-)
Date of experience: May 04, 2021
Hi Jay, Thank you for your positive feedback. Wow, a Ural motorbike and sidecar that is fantastic and it's great to know our bike fits in perfectly as well! We look forward to a future visit. All the best, Bob
Philip Rapberger
1 reviews JP
The service was fast
The service was fast, It’s easy to recommend everyone to buy from them. The also asked if I really want the delivery with fed ex and not the cheaper parcel service. I reserved my package after one week to Japan. Surprisingly smooth in this time of age
Date of experience: May 09, 2021
Hi Philip, Thanks for sharing your great feedback with us. Our team will love knowing you appreciated the service provided and it's great that delivery was so efficient! We look forward to your next visit. All the best, Bob
Rigs
1 reviews AE
Great product and one of the best customer service
The pedals are of high quality and seems it will last for a long time. Experienced some delay in delivery because of a courier issues, big thanks to Bob who is always fast to reply to my queries and for his decisive response to the issue that occurred.
Date of experience: May 09, 2021
Hi Rigs, Thanks for the great feedback. We are delighted that our pedals fit the bill and pleased we were able to get the slight issue with delivery solved quickly. We are here for anything else you might need. With our renewed thanks, Bob
Brian
1 reviews US
Very excited to eventually ride this…
Very excited to eventually ride this bike as it will be coming with me on my upcoming deployment. I reached out to the company a few months ago to inquire if they had any bikes in stock since the webpage indicated everything was sold out. The owner got back to me quickly and said he had a single XL frame bike in stock. After several emails back and forth he added it to the webpage page so I could purchase. That’s what I call customer service. I just got the bike a few days ago and I didn’t want to fully unpack it, but my preliminary inspection of the bike has exceeded my expectations. It looks awesome and it’s going to see a lot of miles downrange. **Update** Finally got a 100+ miles on my Century and I love it. It's the perfect bike for this deployment.
Date of experience: May 12, 2021
Hi Brian, Thanks for this great feedback. We are delighted to have been able to help you out and hope you enjoy riding your bike. Let us know how it goes! We hope to see you again soon. All the best, Bob
Kasie Sly
1 reviews US
This is our second flat bike kit
This is our second flat bike kit. We keep our e-bikes in our RV when we travel and the kit saves us so much room!
Date of experience: May 12, 2021
Dear Kasie, We appreciate that you took the time out to leave us a review. We are delighted that the Flatten Your Bike kit is making your time on the road easier for you. Enough that you came back for another one! Happy riding... We hope you drop by again soon; have a pleasant day. Best wishes, Bob
LD
1 reviews US
The Tannus tire liners arrived on time…
The Tannus tire liners arrived on time in quality packaging.
Date of experience: May 17, 2021
Hi there, Thank you for sharing your feedback with us. It's great to know that your order was dealt with efficiently and arrived in perfect condition! We hope you'll come and see us again soon. Best wishes, Bob
Niels H
1 reviews BE
Unparalleled customer service & craftsmanship
Flatbike (Bob) gets my highest recommendation. From customer service perspective, Flatbike was extremely responsive, and went out of its way to make choosing/purchasing my bike an informed and effortless experience. And after using it for over a month now, I can safely say that the bike has exceeded all my expectations from a quality perspective as well. It is a sturdy & swift ride at a tremendous price/value ratio, and I can't wait for my next trip! Shipping to Europe was fast, and well packaged. Folding & pedal instructions were crystal clear. Choosing for Flatbike is choosing for craftsmanship. Highly recommended for anyone looking for innovative & proven bike solutions and truly exceptional service.
Date of experience: May 18, 2021
Hi Niels, Thanks for this great feedback. We are dedicated to providing all our customers with the product and service that best suits them; it really means a lot to receive your stamp of approval! We are here whenever you need us! All the best, Bob
Harold Hunt
1 reviews US
Great Service!
Great Service!
Date of experience: May 24, 2021
Dear Harold, Thank you for leaving this great review. We are glad we met your requirements. Thank you again. We very much look forward to seeing you again soon. With our best regards, Bob
Rob Cutter
1 reviews US
Very prompt with delivery
Very prompt! Excellent service. Great company to order things for your bike.
Date of experience: June 03, 2021
Hi Rob, Thanks for sharing your feedback with us. Our team will love getting this thumbs up from you and it's great to know that you can find what you need with us. We can't wait to see you again! All the best, Bob
Wendy Melcher
1 reviews US
Quick and efficient
Quick and efficient! 👍
Date of experience: June 04, 2021
Hi Wendy, Thanks for taking the time out to leave us a review. We are happy to know we hit the mark! We can't wait to see you again. Best wishes, Bob
Sam
1 reviews US
Bob at Flatbike is great to work with
Bob at Flatbike is great to work with. True professional with attention to customer satisfaction.
Date of experience: June 04, 2021
Hi Sam, Thanks for sharing your great feedback with us. I appreciate that you chose us and am delighted I have been able to help you out. We hope to see you again. Kind regards, Bob
Michael
1 reviews US
Great service
Great service, they made an error shipping my order and corrected it within minutes on a phone call. Very friendly people. Would definitely recommend Flatbike.
Date of experience: June 04, 2021
Hi Michael, Thanks for sharing your feedback with us. We're so glad to see that our proactive team were attentive to your needs and got everything sorted quickly. We look forward to seeing you on many more occasions. Best wishes, Bob
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Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat.
Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!