Reviews 4.4
265 total
Charles
1 reviews GB
The website did not work properly and I was mid-sold to
The website did not work properly resulting in me being mis-sold to. Instead of honouring the sale, my order was unilaterally cancelled and I was refunded. The question I asked in my email went unanswered.
Date of experience: June 08, 2021
Hi, Charles. We're sorry you were affected by (now-fixed) one-day rates glitch in the USPS international plug-in---incorrectly listing intercontinental shipping as free. If you check your spam, you'll likely find three emails from us over a week as we tried to resolve this. Finally, getting no responses, we canceled the order and refunded your entire purchase. If there's something else we could have done, we'd love to know what...
Jonathan Kott
1 reviews US
Excellent service
Orders are processed and shipped quickly. Great customer service.
Date of experience: June 10, 2021
Hi Jonathan, Thanks for sharing your feedback with us. We are delighted you felt we delivered the awesome service all our customers can expect! We look forward to having you drop by again. All the best, Bob
tim robinson
1 reviews NZ
Really great service
Really great service! Ordered unusually sized Tannus Armour tyre inserts for shipping to NZ. Helpful contact and fast delivery. Thanks!
Date of experience: June 11, 2021
Hi Tim, Thanks for this great feedback. We are delighted that we had just what you needed and got it to you quickly! We hope to see you again soon. All the best, Bob
Jeremy Steik
1 reviews US
Great experience
Better price than found elsewhere for the same great product. Tannus armour tire inserts are awesome. Shipping time was as promised. No issues at all. Great experience.
Date of experience: June 12, 2021
Hi Jeremy, Thanks for sharing your feedback with us. Competitive prices, quality products and a fast reliable delivery service result in happy customers! We hope to see you again. Kind regards, Bob
Bret Stubbs
1 reviews US
Good communication and fast shipping
Good communication and fast shipping
Date of experience: June 15, 2021
Hi Bret, Thanks for sharing your great feedback with us. Our team will love knowing you appreciated the service provided and it's great that delivery was so efficient! We look forward to your next visit. All the best, Bob
Marc Simonin Compagna
1 reviews CA
I'm looking forward to it
I haven't received my bike yet, but I'm still willing to give FlatBike 5 stars. That's how good Bob Forgrave's customer service is. Despite the worldwide shortage, they work their magic to find solutions and send the bikes as quickly as possible. Keep up the good work, thumbs Up!
Date of experience: June 27, 2021
Hi Marc, Thanks for the great review, even before we could get your bike built! We are glad to know that our pre-delivery service makes such a difference, and happy to report that your new bike is on its way, built as requested. We hope to see you again soon. All the best, Bob
Thomas Paiva
1 reviews US
It was absolutely my pleasure!
It was absolutely my pleasure do business with you. At every opportunity I will suggest to others Flat Bike/Change Bike. The quality is exceptional, customer service is World Class. Support with YouTube videos are extraordinary with to the point explanations. It is indeed all good. Terrific experience!
Date of experience: June 30, 2021
Hi Thomas, Thanks for sharing your great feedback with us. It's great to get your recommendation and to know that our team were there for you when needed. We look forward to your next visit. Take care, Bob
Recumbent rider
1 reviews US
These are great pedals
These are great pedals. The release works well and is very convenient. The customer service was helpful and the pedals came quickly. Many thanks!
Date of experience: July 06, 2021
Thanks for this great feedback. Our team will love knowing you appreciated them and it's great that delivery was so efficient! We can't wait for your next visit. All the best, Bob
Charles O Neill
1 reviews US
Bought a Thinstem from Flatbike and had…
Bought a Thinstem from Flatbike and had questions on the mount of spacers that I may need to get the same load/pressure on the stem. Technical advice received was free and right on the money! Thanks!
Date of experience: July 07, 2021
Hi Charles, Thanks for this great feedback. It's great to know we could help with all your questions; that's what we are here for! We can't wait to see you again. All the best, Bob
ERIC JOSEPH TUANO
1 reviews PH
Bob and his team, Bob
Bob and his team, Bob, were awesome. They were very responsive and communicated to me clearly all the info that I wanted.
Date of experience: July 08, 2021
Hi Eric, Thanks for this great feedback. Satisfied customers! Just what we love to know, cheers. Can't wait to see you again. All the best, Bob
Robert Holland
1 reviews US
I was on my 3rd flat on the back of my…
I was on my 3rd flat on the back of my ebike and called Flatbike to find out my options. They recommended Tannus Armour liner and had it installed three days ago. Now I’m anxious to see how well it protects tube/tire and how long I will go without another flat.
Date of experience: July 15, 2021
Hi Robert, Thanks for this great feedback. We are pleased your experience met your expectations. We look forward to seeing you again on many more occasions Kind regards, Bob
Jonas Zook
1 reviews US
Top Service!!
Top Service!! Very helpful in answering my question and quick shipping.
Date of experience: July 15, 2021
Hi Jonas, Thank you for your positive feedback. It's great to know that your order was dealt with efficiently. We can't wait to see you again. All the best, Bob
SU
1 reviews US
I have been irritated for years about…
I have been irritated for years about the difficulty between bike and car storage. While having a double car garage, we have two single doors, so there is little room for error in parking. My bike has large tires and a mirror on the end of the handlebars, and I can count on scratches on the right passenger side of the car when I hit the bike tire or mirror pulling in. If I am successful missing the bike, then the side mirrors are in danger because I don't have self-folding mirrors. Sigh. I was so happy finding this solution. It has given me another six inches of space and that has made all the difference. Five stars, thumbs up, hooray!!!
Date of experience: July 20, 2021
Hi, Thanks for the awesome review. We love knowing we have been able to solve this problem with our space-saving solution. We hope you'll come and see us again. Take care, Bob
Marcus
1 reviews US
Great communication and assistance…
Great communication and assistance getting what I needed.
Date of experience: July 21, 2021
Hi Marcus, Thanks for this great feedback. We are delighted you felt we delivered the awesome service all our customers can expect. We look forward to your next visit. All the best, Bob
Brian slattery
1 reviews CA
On time Delivery
Received the Tannus tire inserts on time. Price was very good but now waiting for the tax and duty charges for delivery to Canada. Too bad for government intervention.
Date of experience: July 26, 2021
Hi Brian, Thanks for your positive feedback. We're stoked that your order arrived on time and that you appreciated our competitive prices. While we, unfortunately, don't have control over stuff like taxes, we do our best to make sure our customers can afford our products without breaking the bank. Looking forward to seeing you again. Best wishes, Bob
Wesley Nishimura
1 reviews US
I really like it
I really like it. Only one issue is removing the pedal after riding. Maybe the pedal doesn't install snug enough and rotates from the weight one puts on the pedal. Other than that it works great and gives me a peace of mind when I park my bike in public. Hard to pedal off with no pedals.
Date of experience: July 28, 2021
Hi, Wesley, and thanks for the feedback. Deep in the Wellgo instructions is a recommendation to put a dab of grease in the latch of any pedal with a "too snug" issue. It's a one-time application, and then you should be good to go. (You can also knock it once with the side of your hand with the latch open, but the grease should be enough).
Larry Shockley
1 reviews US
Love this quick release technology and quality but...
Love the quick release technology of these pedals and the build quality is top notch. Installation instructions could use some additional details, especially with with regards to which washer goes where and in what order. I had to find a Flatbike video on YouTube and re-watch the video several times until I spotted washer placement-order details. I'm also a little disappointed with the size of the flat pedals, they are much smaller than I expected. I would suggest placing the dimensions of the pedals on the web site.
Date of experience: July 30, 2021
Hi Larry, Thank you for your feedback. It is always great to get the opinion of our customers, and we would just like to say that if your need any extra help or information, don't hesitate to get in touch with us, that is what we are here for. Nevertheless, you should have received an information sheet with your pedals that includes a photo of the order of the washers and we are sorry if this was missing. Thanks for the suggestion, we have actually put the dimensions on our new website, unfortunately, this has had a few launch issues but should be up and running very shortly. We hope to see you again. All the best, Bob
Audra Cox
1 reviews US
Very helpful
Unfortunately we didn’t get to try out the product, because I ordered the wrong size. But I can say that they were very accommodating when I asked if it could be returned.
Date of experience: July 31, 2021
Hi Audra, Thanks for your great review. We got your return yesterday and processed your refund today. Feel free to order the correct size for your needs. Best wishes, Bob
George T
1 reviews US
Friendly
Friendly and very helpful.
Date of experience: August 05, 2021
Hi George, Thanks for this great feedback. We're so glad to see that our proactive team were attentive to your needs and got everything sorted quickly. We can't wait for your next visit. All the best, Bob
Dianne Doremus
1 reviews US
Great service and quick shipping
Great service and quick shipping
Date of experience: August 09, 2021
Hi Dianne, Thanks for your great review. Our team will love knowing you appreciated the service provided and it's great that delivery was so efficient. We look forward to assisting you with your future purchases. Best wishes, Bob
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Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat.
Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!