Reviews 4.4
265 total
Demetri
1 reviews US
Fast service!
Fast service!
Date of experience: February 08, 2021
Hi Demetri, Thanks for your positive feedback. It's great to know that your order was dealt with efficiently. \We hope to see you again. All the best, Bob
Alex
1 reviews CA
Amazing service
Amazing service, very quick responses and extremely accommodating. Bike arrived as expected and in perfect condition. Easy to follow instructions. Overall exceptional service, already recommended to friends and family. Will use in the future.
Date of experience: February 12, 2021
Hi Alex, Thanks for this great feedback. We are glad you felt we delivered the best possible service, and appreciate your recommendation. Come back and see us soon! All the best, Bob
Tim S.
1 reviews US
I have some questions about the tire…
I have some questions about the tire liner that I purchased for my 26 x 4 Tire, I left a message and Bob personally called me back a few days later and was more than helpful and answered all of the questions that I could come up with. Although I wasn't buying an actual flat bike from them, I would definitely consider it in the future after I've seen the level of customer service going on here.
Date of experience: February 22, 2021
Hi Tim, Thank you for your positive feedback. We are dedicated to providing all our customers with the best service possible and are pleased you felt we delivered on this goal. We very much look forward to helping you with a purchase in the future. Best wishes, Bob
Walt
1 reviews US
The pedals work great
The pedals work great, but shipping took too long.
Date of experience: March 01, 2021
Hi Walt, Thanks for your feedback. We are pleased our product met your expectations. Unfortunately, even USPS Priority mail is a bit of a wildcard during COVID disruptions. It can be fast or ... not so fast. Glad you're up and riding now, though! We hope to see you again. All the best, Bob
Brandy Wilson
1 reviews US
I absolutely loved the service through…
I absolutely loved the service through Flatbike! I can tell the employees truly care about customer satisfaction and believe in their products. Five stars!
Date of experience: March 02, 2021
Hi Brandy, Thanks for this great review. We are glad you felt we delivered awesome service and our team really appreciate your thumbs up! We hope you drop by again. Take care, Bob
Patrick
1 reviews US
The best customer service
The best customer service, quick shipping and great product.
Date of experience: March 02, 2021
Hi Patrick, Thanks for leaving this great review. Our team will love knowing you appreciated them and it's great that delivery was so efficient! Come back and see us soon! All the best, Bob
Michael SJ
1 reviews SG
Well built stem that does its purpose
My Revelo Thinstem for 25.4mm handle bar is a well built stem that does its purpose of reducing the footprint occupied by my bike. I ordered it for my Change DF-702 folding commuter bike. Bob Forgrave from Flatbike Inc, even emailed me to make sure that I'm getting the correct size. It took 2 weeks delivery time from US to Singapore which is expected, via USPS. It came nicely packed with installation instructions. With the stem installed, it adds a little over an inch to your handle bar riding position which to me is barely noticeable. One issue that I am facing is, because the handle bar is now a bit higher, my rear derailleur cable is over stretched when folded. This is because my bike was supplied with just enough cable slack so as not to interfere when folded. I guess I would just have to replace my cable to solve this. Other than that, I am happy with the purchase, and would recommend this to friends and other people who want to reduce the space occupied by their bikes when parked. Of course this is not for weight weenies because it will certainly add a few grams to your bike. It's a matter of choosing the right product for the intended purpose. For me, it certainly satisfied my requirement therefore happy with it. How I wish I could post before and after photos of my bike after installing the Revelo Thinstem but this review space does not have the option. Highly recommended product, highly recommended supplier.
Date of experience: March 03, 2021
Hi Michael, Thank you for your comprehensive feedback. We are very grateful for your review and for your kind recommendation. We are looking at product-level reviews that allow before-and-after photos, so your feedback on that is important. In the meantime, it is wonderful to know that we helped you find the right fit for you and hope you continue to enjoy it! Come back and see us soon! All the best, Bob
Samuel Dechter
1 reviews US
Great Riding Options from Flatbike
I decided to order a set of pop-off flat platform pedals for my new Flatbike Century model so that I will have an option of pedal style to use when I ride. The pedal order was processed promptly and the new pedals arrived within 3 days. This is outstanding service. The pedals were securely packaged and arrived undamaged and in excellent condition. I now have the option of using spd pedals or flat platform pedals since both sets are pop-off style and are easily interchangeable on my bike. Thanks, Flatbike.
Date of experience: March 08, 2021
Hi Samuel, Thanks for sharing your feedback with us. We are very grateful for this comprehensive review. It is wonderful to know you found your experience seamless, delivery was efficient and that our pedals are just what you were looking for! We hope you enjoy them for a long time to come. Take care, Bob
Jane
1 reviews AU
Excellent service
Excellent service, excellent product.Thin stem makes electric mountain bike much easier to load on bike carrier and store in the garage
Date of experience: March 08, 2021
Hi Jane, Thanks for your fantastic feedback. We are delighted that our THINstem fits the bill perfectly and has made life easier for you, happy riding! We hope you'll drop by again soon. Best wishes, Bob
Robert Azzolino
1 reviews US
All the stars
I would give Flatbike all the Stars if I could. With the pandemic it has been hard finding an off the shelf niche bike like the Flatbike but when I called I spoke to Mr. Forgrave himself and he was able to provide me a custom solution in just a few weeks. I’m a really hard customer to deal with because I’m constantly traveling. Flatbike contacted me once my bike was ready and they were able to update my shipping location. My experience with flatbike has been amazing and I will definitely be looking to them for all future biking needs!
Date of experience: March 10, 2021
Hi Robert, Thanks for this great feedback. We are dedicated to providing all our customers with the product and service that best suits them; it really means a lot to receive your stamp of approval! Come back and see us again soon. All the best, Bob
Ted Chu
1 reviews US
Flatbike Kudos
Fast shipping, excellent bike. Can't wait to tour again with the Changebike. Bob Forgrave's personal attention is better than my local bike shop!
Date of experience: March 15, 2021
Hi Ted, Thanks for your great feedback. We are delighted that your CHANGE bike fits the bill perfectly; happy riding! Our team really appreciates your thumbs up for the service delivered. We hope to see you again soon. All the best, Bob
Robert Smith
1 reviews US
You don't want no more flats this is…
You don't want no more flats this is the product to get it's not completely solid so you still have a tube in there so it's not all hard and rigid as a little give to it when it comes to the bumps in the trails
Date of experience: March 17, 2021
Hi Robert, Thanks for sharing your feedback with us. It's great to get your thumbs up for Tannus Armour inserts and are glad you find them so useful. Your recommendation is fantastic! Please stop by any time. Best wishes, Bob
Mario Lomba
1 reviews US
Good price fast shiping thanks😁
Good price fast shiping thanks😁
Date of experience: March 18, 2021
Hi Mario, Thanks for the great feedback. A fast reliable delivery service, competitive prices and quality products mean happy customers! We look forward to your next visit. Thanks again, Bob
Will F.
1 reviews US
Very happy with my purchase of a Thinstem
Very happy with my purchase of a Thinstem. Product was exactly as described, arrived quickly and was well packaged.
Date of experience: March 19, 2021
Hi Will, Thank you for leaving this great review. We are delighted that our THINstem matched your expectations. Our aim is to ensure that your components arrive in perfect condition and as promptly as possible! Come back and see us soon! All the best, Bob
Robert
1 reviews US
Bought an accessory
Bought an accessory. Delivered as advertised and on time.
Date of experience: March 19, 2021
Hi Robert, Thanks for your positive feedback. It's great to know that your order was dealt with and delivered as expected. Enjoy! We hope that you will return soon. Thanks again, Bob
Dadolle
1 reviews CA
Excellent customer service
Excellent customer service, I got quick answers and the shipping was fast. The packaging was very good, the items we nicely protected. I will de business with them again in the future.
Date of experience: March 19, 2021
Hi, Thanks for your positive review. Our team will love getting this thumbs up from you and it's great to know that delivery is perfect! Come back and see us soon! All the best, Bob
Richard Aukerman
1 reviews US
They were right on it,thanks.Would…
They were right on it,thanks.Would purchase again.
Date of experience: March 19, 2021
Hi Richard, Thanks for leaving this awesome review. It really means a lot to receive your stamp of approval! We hope to see you again soon. All the best, Bob
Joseph
1 reviews US
Bought a set of flat pop-off pedals
Bought a set of flat pop-off pedals. Good instructions and seem to be just what we wanted. Haven't used them much yet, but expect them to work fine. The prime purpose in purchasing these is to make it easier and more compact to transport our bikes inside of our Grand Caravan. To do this, we remove the quick release front wheels and turn the handle bars 90 degrees. This leaves the pedals as the only significant obstruction. The pop-off pedals solve that problem.
Date of experience: March 21, 2021
Hi Joseph, Thanks for this great feedback. Explaining your usage process so others can understand it is super-helpful. We are delighted our pop-off pedals have made touring with your bikes so much easier; Happy riding! We are here for anything else you might need! All the best, Bob
Kerry T.
1 reviews US
Highest Quality
From the first email response I received from Flatbike when I was researching my purchase, to my first ride on my new Change 811, my experience with this company and their products has been of the highest quality. I recommend them highly. If you want to love your new bike and love the experience of buying your new bike, go with Flatbike.
Date of experience: March 22, 2021
Hi Kerry, We appreciate that you took the time out to leave us your feedback. Our team will love getting this thumbs up from you and it's good to know that your CHANGE bike fits the bill perfectly! We look forward to seeing you again. Happy riding. Take care, Bob
Jim Hooper
1 reviews US
Flatten Your Bike Kit Purchase
I received my Flatten Your Bike Kit very quickly and they were exactly as described on their website. The Pop Off Pedals were easy to install and work perfectly as did the thin stem for the handlebars. I would recommend these products.
Date of experience: April 07, 2021
Hi Jim, Thanks for sharing your great feedback with us. It's great to know our kit did just what you were looking for and really appreciate your recommendation. Happy biking! Come back and see us again. All the best, Bob
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Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat.
Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!