Reviews 4.4
265 total
Catherine Ewing
1 reviews US
best bikes in the town
best bikes in the town, thank you for helping me to choose the best one for my forms, it looks like I love biking thanks to you!
Date of experience: December 20, 2021
Hi Catherine, We are grateful that you took the time out to leave us a review. We are dedicated to providing all our customers with the product and service that best suits them, and it's rewarding to hear we could make such an impact on your biking experience. It really means a lot to receive your stamp of approval. We hope you'll drop by again soon. Happy holidays, Bob
Stefan Birk
1 reviews DE
Great.
The bike I bought is really cool.
Date of experience: January 20, 2022
CARL D.
1 reviews FR
Love: I've now got a couple hundred miles on…
I've now got a couple hundred miles on the bike and I just love it! It is exactly what I had hoped for and expected, it's a joy to ride. I got nothing but the best service and support all along the process which included a lengthy wait (I had to back order the bike). Bob kept me informed the whole way along, when the bike shipped, arrived, got assembled and shipped out to me. From start to finish this was a fabulous experience and it's a fabulous bike! I'm a very happy customer and would happy recommend Flatbike and it's customer service to anyone.
Date of experience: January 22, 2022
Hi Carl, Thanks for this great feedback. We are glad you felt we delivered awesome service and our team really appreciate your thumbs up. We hope to see you again. Kind regards, Bob
Ryan Hill
1 reviews CA
Great customer service
Great customer service
Date of experience: January 27, 2022
Anthony Bartsons
1 reviews GB
Great bike
Great bike. I bought a bike here, they have given me good discount.
Date of experience: March 22, 2022
Julia Gibbon
1 reviews AU
This was a fantastic experience from beginning to end
It's just what I was hoping for and anticipating. Throughout the procedure, which included a significant wait, I had nothing but the best service and assistance. This was a fantastic experience from beginning to end, and the bike is fantastic! I'm a satisfied customer who would gladly promote your services.
Date of experience: April 06, 2022
Dear Julia, We are grateful that you took the time out to leave us this great review. I appreciate that you chose us and am delighted I have been able to help you out. We look forward to assisting you with your future purchases. Best wishes, Bob
Tim Southe
1 reviews US
Good communication and fast shipment!
Good communication and fast shipment!
Date of experience: April 18, 2022
George
1 reviews US
THINstem for Wallke X3 Pro
I bought (at full price) two THINStem folding stems (1.25) for my 2 Wallke X3 Pro e-bikes. They fit perfectly and are made of solid & joint welded material. Included detailed instructions are easy to follow. Folding the handlebars is the best addition I could make to these bikes for transporting & storage. Quality craftsmanship throughout. Thank you so very much.
Date of experience: April 23, 2022
Hi George, Thanks for sharing your feedback with us. What a great description of how the THINstem is built, what it does, and how it adds value to your e-bikes. This will be very useful for other riders! We very much look forward to seeing you again soon. With our best regards, Bob
Mara Ortner
1 reviews AU
precisely what I had hoped for and expecting.
I've ridden the bike for a couple hundred miles already, and I'm in love with it! It's a pleasure to ride. Thank you for assisting me in selecting the ideal bike for my forms; it is precisely what I had hoped for and expecting.
Date of experience: May 03, 2022
Dear Mara, We are grateful that you took the time out to leave us a review. We are dedicated to providing all our customers with the product and service that best suits them, and it's rewarding to hear we could make such an impact on your biking experience. It really means a lot to receive your stamp of approval. We hope you'll come and see us again soon :) Best wishes, Bob
Noah Michaels
1 reviews GB
They've got all the parts I needed
They've got all the parts I needed. They assist me with fun.
Date of experience: May 13, 2022
Nicole
1 reviews US
Fast shipping
Fast shipping, amazing bikes! Loved the quality of their products, would recommend to other cyclists.
Date of experience: June 13, 2022
Baby Boomer
1 reviews US
I recommend the Flat Bike company because of outstanding quality and service.
I recommend the Flat Bike company highly. My bike order was delayed in delivery for a very good reason. Upon building and testing it, a rattle in a rim was detected. Even though I was insisting on purchasing replacement rims from a second supplier to meet my son's birthday deadline, Bob insisted on getting the replacement from the supplier. He was successful and a rattle free bike was shipped on time at the list price. I feel that anyone else would not have been this detail oriented with delivering a bike in this period of never ending supply chain issues. My son loves his bike.
Date of experience: August 02, 2022
Thanks for such a nice review. Really glad that your son's birthday present was a success!
Bill
1 reviews US
Bob is great!
Bob has a lot of passion for folding bikes. He and his builder made a custom bike for me and went out of their way to make it just right. Can't recommend Flatbikes enough.
Date of experience: October 14, 2022
Hi Bill, Thanks for this great feedback. We are delighted that we got it right for you. Come back and see us soon! All the best, Bob
al
1 reviews US
Quality parts and fast service - offered here
getting the quality parts I want quickly. thanks flatbike! This is my second set of the quick detach pedals, got em for a friend. My first set came with the flatten your bike kit with the ThinStem, which is great too. The wellgo pedals are awesome and removal in seconds is perfect for a folding bike, makes the bike super compact and easy to transport. Absolutely brilliant if you have to walk the ebike with a dead battery or problem while out riding. Pop off the pedal, then no bruised shins
Date of experience: November 28, 2022
Hi Al, Welcome back! What a great description of the value of THINstems and pop-off pedals. Thanks for taking the time to write about what you appreciate most. Happy riding! Kind regards, Bob
Michael C.
1 reviews US
Bob Forgrave answered all my questions…
Bob Forgrave answered all my questions and made a few changes that I needed. The bike is great.
Date of experience: November 10, 2022
Hi Michael, Thanks for this great feedback. We are so pleased to receive your feedback and will certainly pass your kind comments on to Bob. We can't wait for your next visit. All the best, Bob
Peter
1 reviews US
Great communication with Bob
Great communication with Bob, who answered all emails promptly. These bikes are great. If you don't need the absolute smallest folded size, I recommend quickly changing out the handlebar for one that is longer, because it completely improves the handling of the bike. Beware, though, you will have to swap out all the brake and shifter tubing and cables to get a longer handlebar to work
Date of experience: December 01, 2022
Hi Peter, Thanks for your positive feedback. We appreciate knowing you are satisfied with your purchase and your experience with us. It's great to know we could deal with all your questions. That is what we are here for! We hope to hear from you soon. All the best, Bob
Rick
1 reviews US
Nothing but positives
I've been mulling the idea of owning a "full" size folding bike for a while. Not a lot of companies make them(or bike shops that carry them to just sit on). I was skeptical that they were actually full size in every way. I corresponded with Bob at Flatbike numerous times with a lot of questions. He responded quickly every time and after all my concerns were alleviated I ordered the 809 street mtn. So put a check next to customer service. It really is not hard to fold and unfold, quite easy in fact. Now I only took it out for a quick 5 mi ride so far. In the Northeast, December bike riding isn't all that pleasant. So I will update this review when I use the bike more often. But I will say that it feels as solid as any other bike. No looseness in the frame where it folds. The bike really is full size and rides like it. For those not aware, most folding bike companies use really small wheels to make the folded bike take up less room. Not at Flatbike. That might be okay for city commuting, but not what you want for most recreational riding. I wish there was a way to download pics to this review. I wanted to show the bike folded in the trunk of my Accord just to give a visual. Ok, only after clicking submit it asked if I wanted to upload photos. I did but I see it was only for a profile pic. Sure, it fits in there quite comfortably. But if you're someone like me that likes to keep 3 totes full of junk in there, you're going to have to make some choices. I plan on leaving the bike in my trunk about 8 months a year. For me that was the whole reason behind making this purchase. To have instant access to bike riding at any time. For this the folding bike is indispensable and I feel it's going to be well worth it in the long run. I encourage people to look into a folding bike so that riding isn't just relegated to the weekends. If you are an older runner like myself, this is the perfect supplement for that after work cardio in the park. I'm banking on this. One little tip I'll give. At least once a year I manage to open my trunk by accident with the key fob in my pocket. The first thing I bought was a bike chain to secure the bike inside my trunk. These bikes are not inexpensive so it gives me piece of mind if nothing else. And maybe it will do the same for you. So, like I said I'll give an update in 2023 regarding how the bike is holding up, etc. But for now everything is a positive.
Date of experience: December 09, 2022
Hi Rick, Thanks for a really well-thought-out review and description of the reasons for getting a full-size folding bike. Many folks find it convenient to carry a full-size bike in their trunk for spontaneous exercise and adventure--especially older runners like you and me! I've been checking, and we do have the capability for sharing photos--somehow--but product reviews need to be implemented differently in TrustPilot. That's a project I'll work on. But in the meantime, we'd love to see your Before & After photos so we can share them on Instagram and Facebook. Looking forward to your 2023 update! Bob
Judith Wasow
1 reviews US
Bob has been incredibly responsive
Bob has been incredibly responsive to questions.
Date of experience: December 15, 2022
Dear Judith, We are grateful that you took the time out to leave us this great review. It's great to know we could deal with all your questions, that is what we are here for! We hope you'll drop by again soon. Best wishes, Bob
Janus Moorehead
1 reviews US
Timely order received good product…happy customer
Timely order received good product innovative liked the scan instructions Pacific Northwest company was a plus
Date of experience: December 12, 2022
Hi Janus, It sounds like everything worked well for you. If there's anything we can do to improve, please let us know. Thanks, Bob
Heather
1 reviews US
Spiffy pedals, excellent service
I bought these for my Zizzo folding bike, and they are great: sturdy, spiffy-looking, and secure. My feet don't slide at all (the pedals are nice and bite-y). Installation was easy, and I say this as someone who is a complete novice at this sort of thing. I did have one question during installation, and I called Flatbike. Bob himself answered the phone and was very helpful! I would buy these pedals again in a heartbeat. Great product, excellent service. And now riding my bike is even more fun than before. :-)
Date of experience: December 30, 2022
Dear Heather, Thanks for taking the time to leave us a review! This is a great write-up of your experience, and we're glad we were able to make your bike riding even better. That's our goal! : ) Best wishes, Bob
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Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat.
Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!