Reviews 4.4
265 total
Charles Gianotti
1 reviews DE
Absolutely without a doubt the best…
Absolutely without a doubt the best customer service experience I've ever had thanks to Bob Forgrave. Each & every time! Going above & beyond my expectations. Thank you!
Date of experience: December 20, 2018
Many thanks, Charles. Glad to make biking easier for you!
Lindsey T.
1 reviews US
Definitely recommend!
I sent an email inquiry regarding a product that was responded to promptly and personally. Excellent customer service! The mountain bike pedals arrived as described - they were very quick and easy to install and the test ride felt great! I'm really excited the portability these pedals will over me for storage in tight spaces.
Date of experience: January 16, 2019
Emily Michelsen
1 reviews US
The spd pedals arrived on time
The spd pedals arrived on time. They work great. My husband is ordering a set.
Date of experience: March 26, 2019
Glad the SPD pedals are such a hit. Thanks for coming back!
SL
1 reviews US
Excellent service
Excellent service. Honest, friendly, accommodating.
Date of experience: April 06, 2019
Ronald Krzesniak
1 reviews US
Inquisitive and Responsive Communication prior to sale...
A lot of inquisitive communication was necessary prior to a purchasing decision and Bob Forgave not only responded in detail but in a very timely and forthright manner.
Date of experience: April 15, 2019
Ronald Ramsey
1 reviews US
A level of service rarely seen in…
A level of service rarely seen in today's market. They exceed any normal level of expectations.
Date of experience: April 21, 2019
Jesse Thompson
1 reviews US
Excellent and prompt service from Bob…
Excellent and prompt service from Bob Forgrave and his team! Very satisfied with the bike fit I got and would recommend Changebikes from Flatbike.com to anyone looking for sturdy folding bikes that don´t sacrifice strength for foldability. They even answered a question about a part of the bike I thought was a dent but was actually a design feature to allow for larger wheels. Thanks, y´all!
Date of experience: May 09, 2019
Ned Getchell
1 reviews US
Products arrived promptly and were…
Products arrived promptly and were relatively easy to install with common tools. And the result is perfect! I needed to store my new e-bike up against the wall of my garage and the flat stem and quick release pedals make that a cinch now. Well done. Great engineering and service.
Date of experience: May 16, 2019
ALBERTO PEDROZA
1 reviews US
Folding process was smith and easy
Folding process was smith and easy. Great bike I packed it quickly into my Jeep
Date of experience: May 19, 2019
BJI
1 reviews US
High attention to detail
I purchased the 702 to break up my Midwest commute for health reasons. Everything arrived exactly as described, including helpful notes. The owner has taken a well-made niche product and distributes it with a very thoughtful package. All OEM add-on parts with an integrated function? Comes standard. All the tools you need for service? My box had a full allen key set gratis. Furthermore, just check the blog to see how much effort is being spent on compatibility support. An early review only on the buying experience. I am not qualified for a critical review of the product itself. I will say it appears to be meeting my specific niche needs very well so far, and I don't believe the sole direct competitor (which I have spent less than 5 minutes in-person with, something you can't do with these unless you are very lucky) would have worked as well for me since it seemed slightly taller when folded. No issues so far despite my very heavy rider status at time of purchase.
Date of experience: May 19, 2019
Jessica
1 reviews US
5 stars to both bike and Bob
5 stars to the bike, and 5 stars to absolutely phenomenal customer service from Bob, who patiently traded 20 emails with me covering every single question and worry I had. I ordered a 20.5" 702 Commuter frame, which ended up being slightly too large for me. Bob gave me suggestions on making the frame fit, taught me how to use a quick-release skewer, and recently hunted down a demo bike in the 19" size which I look forward to test riding soon. The bike itself is very cleverly designed. The aesthetics are not bad - it is clearly modern with thick tubes, but it's not a bad looking bike, and the black color is surprisingly sleek. As advertised it really does fold in less than a minute once you practice, and fit into the back of a cab with tons of room to spare - a godsend when you have poor time management and need to haul yourself and your bike somewhere in a hurry. The folding aspect comes in handy even if you don't have time to fold it completely - e.g. just a slight "bend" in the frame makes it much easier to carry on narrow and steep old staircases. I haven't tried to carry it into a restaurant folded, because where I live there are places to park outside every shop and I would just get asked to leave the bike outside. My only complaint is that coming from a vintage upright English 3-speed, I wish this bike was a bit more of a true commuter, as out of the box it feels more like a bike you'd ride while wearing spandex :) But I understand that bigger tyres, fenders, swept-back bars etc. would affect the folding mechanism and the weight. I look forward to settling on a size so that I can start adding accessories and making it into a true workhorse. Just have to make sure it doesn't get stolen - seriously, the folding is so darn cool.
Date of experience: May 28, 2019
Seth S
1 reviews US
If I could give 10 stars I would!
If I could give 10 stars I would! I purchased a ChangeBike 702 from Flatbike.com so that I could have a full sized folding bike that I could store easily in my apartment. Bob was extremely helpful in helping me choose the right size since some of the bikes had already sold out. The bike arrived within days tuned and ready to ride with minimal assembly required -- a metric allen wrench set was included along with some spare parts. After my first spin around Central Park I must say, the bike is AWESOME!!!! I highly recommend Flatbike.com! Thanks so much for a great purchasing experience!!
Date of experience: May 29, 2019
Steve Anderson
1 reviews CA
Outstanding product
Outstanding product, and impeccable customer service. As a Canadian, this is the best cross-border purchase I have done. Extremely pleased with Flabike!
Date of experience: June 11, 2019
William McCarron
1 reviews US
I love my Change 702
First: I love my bike. Second: The team was great to work with and they told me when they would be in NY at Bike Expo and they suggested I try the bike to make sure it fit right. Third: My bike is incredibly light and I can get it up and down stairs. Fourth: It folds so well that the outer dimension is about the same size at the wheel and it folds in about two minutes. Fifth: It feels very secure (and has been certified to be secure) when fully open. Cobble stones are worse than offroad, but New York has them and they haven't damaged the bike. Sixth: It is a great looking bike. I wanted a full-size bike that folded rather than one with small wheels. Most people think it is a great regular bike and don't realize it folds. Add really light and it is perfect.
Date of experience: June 27, 2019
Bill Santiago
1 reviews US
Disappointment
I ordered these removal pedals from a recommendation from a friend who had a set. I ordered them with no intentions of removing them on a regular basis. The pedals were comfortable & my riding shoes were very secure on them on fast downhill single track descends. The problem was that they came off 3 times in the week and a half I had them. The last time they came off, was on the July 4th, riding on the street, in route to view fireworks. Only got about a block and a half. We reluctantly turned around and the next day I replaced them with the stock pedals of my mountain bike. I will be returning them soon.
Date of experience: July 16, 2019
Sorry to hear about this, Bill. Such a short ride before the pedals falling out indicates that these pedals were never latched in the first place; if you don't hear an automatic click when you push in, then push on the red ring across from the mark to click the latch manually. And they definitely weren't locked in--sliding the black ring over the metal washer makes the latch impossible to move. Even so, let us know if you'd like a return shipping label, and we will adhere to the Flatbike 30-day refund.
Hungyi Lin
1 reviews TW
Very good
Excellent Thanks
Date of experience: October 23, 2019
Laurie Hunt
1 reviews AU
US postal charges are horrendous!
US postal charges are horrendous!
Date of experience: November 01, 2019
Yes, shipping from US to Australia is something we can still improve. You probably could have saved a few dollars with US Postal Service International instead of UPS Worldwide Expedited, but it still wouldn't have been cheap. We'll keep looking for improvements to intercontinental shipping; if you have any ideas, we're open to them, Laurie. Hope the pedals work well for you!
Pete
1 reviews US
Great price and quick shipping!
Great price and quick shipping!
Date of experience: November 19, 2019
Darrell Baldwin
1 reviews US
pedals
Very satisfied with the pop off pedals! Love them!
Date of experience: November 20, 2019
James McRoberts
1 reviews US
Flatbike was extremely helpful with all…
Flatbike was extremely helpful with all aspects of the purchase of my Change bike frame. I am not a bike builder, so building a bike from the frame up was a challenge. On several occasions I turned to Flatbike for help. A few "problems" were just rookie mistakes, but Bob at Flatbike still went out of his way to get me passed the problem. It's not always easy to find a bike shop that will work with you after the purchase. Flatbike came through with flying colors. Now I have the folding bike I've always wanted. Jim
Date of experience: November 23, 2019
Thanks, James. Quite an accomplishment! Glad to help. And excited to see that your CHANGE frame is now the perfect full-size folding bike for you.
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Full-size bikes are fun and easy to ride, but not so fun and easy to store and transport. Do you buy a bike rack for your car, driving around with the sensors covered and valuables outside your car---or is there a better way? When your bike is inside, how do you keep it conveniently accessible, yet out of the way?
This is what makes Flatbike so popular. Flatbike solves these problems, whether you already have a bike you like or are in the market for one that fits your life better.
Full-size folding bikes, including mountain bikes, hybrids, and gravel bikes, offer a quality riding experience. Then these bikes simply fold in half to fit conveniently in a car trunk, truck cab, RV cubbyhole, or below deck in a boat.
Or, if you already have a bike that you love but it takes up too much space, a Flatten Your Bike kit can make your existing bike fold flat in seconds, fitting easily against walls in small apartments or garages.
Ultimately, these improvements make your bike more compatible with transportation and where you live. Put it all together, and you end up with bikes that are more accessible, more portable, and take you more places to ride and explore. It’s portable adventure!