Reviews 3.8
1,743 total
shyam karne
1 reviews IN
I have very bad experience with revolt…
I have very bad experience with revolt motors.i booked my vehicle before six months but I don't have any calls about that , when I contacted to company they told me visit to our showroom then cancel it. Then I visited cancelled. But I didn't get my refund after 20 days of cancellation.after connect to contact support they are told we are looking in it after one week. looking
Date of experience: February 06, 2023
K. M.
1 reviews US
Quality bikes, great company!
EBC is an American company with awesome customer support and a quality product. They build electric bikes that are custom made just for you - right down to the paint color. If you’re thinking about an E-bike, this is the company you should buy from.
Date of experience: February 20, 2023
ElectrifiedIntoReview
1 reviews US
Local Rider, Local Review
Local rider here, who ordered in person from HB showroom, I had all questions answered and staff was pleasant enough, but no real insights or pertinent information was given. My order had a 14 day lead time that ended up being more with no communication aside from my own inquiries (multiple). Also purchased at later date was a basket, suspension seatpost, and extra battery - which could have been a basket w/ battery if I had been informed at time of purchase that it could not be added to the Model X after assembly. The 3 seperate upgrades totaled more than if they had been included when placing the order; and when asked if a deduction could be applied, seemed like a reasonable request after a 2500 purchase, was met with blank stares. Also, an alarm was installed gratis; but the key fobs became either lost or broken. Yet when asked if a replacement could be purchased was told a whole new alarm unit had to be purchased along with labor to remove and reinstall. This even though in the user manual of alarm it clearly details how to program a replacement fob. If local, I wouldn't recommend buying mostly due to the fact that the "proprietary EBC" equipment is simply rebranded Chinese manufactured goods and is designed to lead the owner into using EBC exclusively for the lifetime of the bike. I typically do not write reviews, good or bad, but I was so soured by the service (or lack thereof) provided to a local resident looking to always support local business was inclined to. As a good value it has left a lot to be desired. Now this rider is left feeling taken for a ride -- pun fully intended.
Date of experience: December 31, 2022
Joseph Key
1 reviews US
Awesome Service and Sales Experience
My wife and each own an EBC Model R. The purchase experience through Roadshark In Fernandina Beach, Florida and EBC was excellent from order to delivery. However, this review is about the after sale service I received from EBC. We brought our bikes from Florida to Los Angeles, California on a new bike rack mounted to my Jeep Wrangler towed behind our motorhome. Unfortunately, the paint on the frame of my bike got damaged pretty severely by the pedal of my wife’s bike. When we arrived in California I contacted EBC to get an appointment to have the bike repaired. Their first estimate was $350 and said it would take 2 to 3 weeks. I was pleasantly surprised when the repair was completed in just one week. I was blown away when I went to pick it up! Not only was the quality of the repair outstanding, they surprised me by not charging me a penny! Plus, they replaced the front forks which also had paint damage…again, no charge. If you’re looking for an electric bike I highly recommend EBC. From sales to service they have been awesome! Thank you EBC staff for going above and beyond to take care of your customers.
Date of experience: February 20, 2023
Lori
1 reviews US
So Electric Bike Co reached out to me…
So Electric Bike Co reached out to me after I submitted a negative review. Heard from Blake Garcia offering to help me make the bike a better “fit”. Here was my response: Hi Blake: I am 5’5” tall & 65 years old. The bike is simply too big for me. I ordered it over the phone & the gentleman who took my order assured me it would be a good fit for me. (I no longer remember his name - I deleted it from my contacts- I was that pissed.) I explained where I live & that I wanted to be able to ride with my 15 pound dog in the front basket. I said I was a senior & would this be a good fit for me. I was assured it would be. I went for it & spent $4,529.46. My order # 1169425. I returned the front basket & liner - very disconcerting that the basket turned with the handlebars! I feel completely ripped off - the bike is too big & I feel unsafe. I fell over while stopping the bike & ended up with a huge hematoma, broken rib & a huge hospital bill on 10/31/2022. I have not ridden it since. This has been a horrible experience for me. Thanks Electric Bike Company for ripping off a Senior Citizen. Lori McLean
Date of experience: February 23, 2023
Dean C.
1 reviews US
my model R is 1 year old
my model R is 1 year old. The rear light has failed twice. The battery release latch broke in half. both failures are due to poor design. if you have this bike and these things have also occurred you may agree. a $15 dollar plastic part and $20 shipping is outside of satisfactory service. Know when you buy this bike you will face similar issues.
Date of experience: February 24, 2023
Elizabeth Mehlberger
1 reviews US
Love my bike
Love my bike! Easy to order and hand delivered! Thank you!
Date of experience: December 27, 2022
Michael Moore
1 reviews US
Love love the bikes
Love love the bikes. So cool to see the crate of 2 bikes arrive then wheel them out and be riding five minutes later. Immediate gratification
Date of experience: February 28, 2023
David Hawkins
1 reviews US
David Hawkins
David Hawkins, February 28, 2023. I live on the upper Texas Gulf Coast. I chose EBC because they developed their business in a coastal community. EBC’s products are designed to withstand the rigors of salt and humidity.
Date of experience: March 01, 2023
William Ranker
1 reviews US
I contacted someone at the company and…
I contacted someone at the company and told them what I was looking for and at what price and he recommended a certain model I ended up purchasing that model and its perfect.
Date of experience: December 10, 2022
Laara Yaghujaanas
1 reviews CA
Not well designed for real life
The bike is not as well designed as promoted. It is very heavy (70lbs), and although I am strong as a woman I regularly fall over on the bike while starting on any kind of incline because you cannot pedal, and although I have gotten used to engaging power at 1 or 2 to start it is awkward and scary. Also, the wheel base is so long that turning corner or around is extremely difficult, and again I have fallen over. Do not buy this bike unless you are strong and expect to only go on long straight lines. Also, I received a dead battery, which took a while to replace. I would not recommend this bike and wish I hadn't bought it.
Date of experience: April 01, 2022
Jeff N
1 reviews US
Jeff at Brookhurst and Hamilton was…
Jeff at Brookhurst and Hamilton was very helpful and friendly! He got me all set up with just the bike I was looking for. Go check them out, highly recommend!
Date of experience: November 26, 2022
Thank you Jeff for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Patrick Obrien
1 reviews US
These bikes are life changing
These bikes are life changing . I bought 2 model S bikes and have just under 10k miles on them and all I have had to repair replace are the tires and brakes . This is one of the best investments I have ever made. Looking to get two more model R next.
Date of experience: December 03, 2022
Thank you Patrick for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Georgia Hanck
1 reviews US
Great Service
Fast service with a friendly staff.
Date of experience: December 03, 2022
Thank you Georgia for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Elizabeth Gill
1 reviews US
Awesome company
Awesome company. Great shipping for super quality bikes. I am 6'2" and the bikes are very comfortable. The charging is great, they are very well built, and they look awesome. Every time we ride, at least one person comments on our great bikes. Get one. You won't be disappointed
Date of experience: November 26, 2022
Thank you Elizabeth for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Gregory Jones
1 reviews US
Electric Bike Company Delivers
Bikes were built according to our specs, packed very well, and arrived in good shape. They are beautifully crafted machines!
Date of experience: December 06, 2022
Thank you Gregory for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
customer
1 reviews US
Best cruiser e-bikes on the planet!
Best cruiser e-bikes on the planet!
Date of experience: December 06, 2022
Thank you Customer for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Jeffrey
1 reviews US
They are always eager to answer…
They are always eager to answer questions.
Date of experience: December 06, 2022
Thank you Jeffrey for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Customer
1 reviews US
We love love love our EBC bikes!!!
To start with- we love love love our bikes! I purchased a model Y and my husband a model X (with the battery in the basket.) He is 6’ 4” and was worried about the frame fitting his height. He did have to buy a longer seat post to get the leg extension he needed. The longer seat post did the trick, but we wish more bike companies would have a larger frame for tall and heavy folks. We ordered our bikes in basic red and black colors to expedite the process and keep our costs lower. However the model Y was held up for twice as long as the typical build time. Shipping was a disappointment, because the EBC website specifically assured there would be a notice of shipping and an actual delivery time window at your home. Instead I came home from lunch one afternoon to a huge container sitting in the rain. Unfortunately it was smooshed on one side. My husband came home early from work to get them out of the rain. The smooshed packaging did damage one of the bikes’ controller/computer, chain guard and basket. We contacted the company and were sent a new controller, chain guard and touch up paint within a couple of weeks. (It was two weeks of hard sweaty pedaling for me; as I was too excited to ride my old bike next to my husband’s handsome new EBC. Ha ha ha!) The bikes themselves are a dream to ride. We like the position of the thumb throttle. The fit and finish of the bikes are gorgeous. I ordered the EBC suspension seat post for the model Y. Definitely worth the extra $99. The suspension really makes the ride smooth. The five levels of pedaling and the throttle are great for getting the individual level of workout or leisurely ride you want on any excursion. We ride shorter nightly stints around home and longer day trips on weekends. The bikes have performed very well on both hard surface and gravel trails. I just wish we didn’t live in WIsconsin where we can’t ride during winter months. This purchase was a big investment for us, so we were also glad to support an American company who uses mostly American made components. Lastly, I love that no one in our community has these bikes. They generate a lots of interest, compliments and questions. So glad we bought these!!!!!
Date of experience: September 22, 2022
Thank you Customer for letting us know the shipping experience you had and apologies for the inconvenience. We will look into this so that something like this doesn't happen again. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
Earl White
1 reviews US
A part was missing
A part was missing, and the company swiftly sent a replacement part. The bike performs very well so far, 10/10!
Date of experience: December 07, 2022
Thank you Earl for the wonderful words. It is truly a team effort. We would love to get an image of you on your bike and if you can, a quick 1 min video of you enjoying your e-bike. Please let us know if you would like to participate in our referral program? It is quite simple just email us at [email protected] and we will get you started right away. If you are on Facebook, don’t forget to join the EBC Owners page, https://www.facebook.com/groups/EBCOwners/. Best, EBC
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About
Small electric bike company that hand-builds each bike custom made to order in Newport Beach, CA before thoroughly inspecting for optimal safety and quality then shipping FULLY assembled anywhere in the world.